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Malwarebytes won't install - could not call proc


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Hello jmaresky

 

What is the error message that you were getting before you ran Malwarebytes Anti-Malware?

 

 

I would like you to run this tool for me – It will check the status of Malwarebytes Anti-Malware and some windows services.

.

Please download “mbam_check” and save it to your Desktop (please note that some web browsers will automatically save all downloads in your “Downloads” folder, so in those cases please move them to the desktop.)

  1. Download “Mbam_Check” from this link >> MBAM Check <<
  2. Double click on the file to run it
  3. If prompted click on Run
  4. If prompted by the user account control select Yes

.
Once it completes, it will open a log in Notepad and save a copy to your desktop named “CheckResults.txt”
Attach a copy of this report to your next reply

.

Regards,

William Rowland – “Gringo_pr”
Customer Success Specialist & Malware Removal Specialist

 


 

 

Edited by gringo_pr
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Hi William.

 

There are a few things that indicate malware:

1. After boot, I receive an error message "QApptray.exe - Bad Image: c:\Windows\system32\EhstorShell.dll is either not designed to run on Windows or it contains an error..."

 

2. I try to open MS Paint, and I get an error message "Paint has stopped working. A problem caused the program to stop working correctly. Please close the program."

 

Attached the requested file.

Thanks!

Jonathan

 

 

CheckResults.txt

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Hello

 

Those errors do not indicate malware - malware today is about making money not causing unknown errors

 

Please reboot a time or two, see if that fixes it. If that fails to fix the problem then we will do a clean reinstall and see if that clears it up

To completely remove Malwarebytes Anti-Malware you will first need to uninstall it from the control panel – in (XP) “Add/Remove” and in (Vista and later) “Program and Features”. If it is not there to uninstall then move to the next step.

Then I want you to run our cleanup tool that will remove any traces that is left over. >> MBAM_Clean << please run this tool twice to be sure it has been cleaned. <- very important

Now to reinstall Malwarebytes Anti-Malware

  1. Download Malwarebytes Anti-Malware by clicking on this link: >> Malwarebytes Anti-Malware <<
  2. After downloading, double-click on “MBAM-setup” to get started.
  3. Choose Yes if the User Account Control dialog appears.
  4. The installation wizard will now guide you through the upgrade process.
  5. Click on Next.
  6. Review and accept the license agreement, then click Next.
  7. Review the latest changes made to Malwarebytes Anti-Malware, then click Next.
  8. Choose where to install Malwarebytes Anti-Malware, then click Next.
  9. Choose whether or not to have a Start Menu entry and its name, then click Next.
  10. Choose if you want a desktop icon, then click Next.
  11. Review your installation choices, then click Install.
  12. The wizard will begin to install the files.
  13. At the end of the install it will ask if you want to launch the program or if you want to start the trial – remove the check mark next to start trial

To see a video on how to do this – install Malwarebytes

.

Regards,

William Rowland – “Gringo_pr”
Customer Success Specialist & Malware Removal Specialist

 

 

 

 

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Thanks.

William: >> Please reboot a time or two, see if that fixes it.

Unfortunately not.

I tried this a few times long before contacting you.

 

William: >> To completely remove Malwarebytes Anti-Malware you will first need to uninstall it from the control panel – in (XP) “Add/Remove” and in (Vista and later)“Program and Features”.

It was not there.

William: >> Then I want you to run our cleanup tool that will remove any traces that is left over. >> MBAM_Clean << please run this tool twice to be sure it has been cleaned. <- very important

Done. Rebooted twice.

(I tried this step a few times before contacting you, but I did it again now, hoping against hope...

William: >> Now to reinstall Malwarebytes Anti-Malware

Same situation as before.

After step 11, I receive the same error message.

 

BUT

Perhaps this is helpful for you in future...

I tried to find out why MS paint wasn't running.

And I found this:

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/suddenly-paint-stopped-working-in-windows-7-how-do/f737110a-7ac6-4b79-a6b5-e7d47d7a5798?auth=1

Which led me to use the Microsoft SFC tool:

https://support.microsoft.com/en-us/kb/929833

Which ran OK, had some errors that the tool could not fix, but after a reboot, MS Paint started working, and...

Suddenly I was able to run the MBAM install!

 

So.. thanks for your help, again.

It looks like I solved my own problem.

 

Perhaps my fix will help others... :-)

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