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My daughter's laptop was infected when she was in Vienna Austria. The malware disabled Trend Micro Internet Security on her laptop.

I've run Malwarebytes' Anti-Malware 1.38 to remove the infected items on the laptop. However, I still can't connect to the internet with the laptop, and I can't enable Trend Micro Internet Security on the laptop. Below are the logfiles from Malwarebytes' Anti-Malware and Trend Micro HijackThis v2.0.2

Many Thanks,

Bernd Peter

***********************************************

Malwarebytes' Anti-Malware 1.38

Database version: 2297

Windows 5.1.2600 Service Pack 3

7/4/2009 9:13:34 AM

mbam-log-2009-07-04 (09-13-34).txt

Scan type: Full Scan (C:\|E:\|F:\|)

Objects scanned: 187053

Time elapsed: 2 hour(s), 37 minute(s), 43 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

******************************************

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 10:58:56 AM, on 7/4/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16791)

Boot mode: Safe mode

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\igfxsrvc.exe

C:\WINDOWS\system32\ctfmon.exe

F:\Malware Removal\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.toshiba.com/search

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.toshibadirect.com/dpdstart

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005

O1 - Hosts: 82.98.231.89 url.adtrgt.com

O1 - Hosts: 82.98.231.89 googleads2.gdoubleclick.net

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL

O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll

O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll

O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [intelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"

O4 - HKLM\..\Run: [intelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless

O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE

O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe

O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe

O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe

O4 - HKLM\..\Run: [NDSTray.exe] C:\Program Files\Toshiba\ConfigFree\NDSTray.exe

O4 - HKLM\..\Run: [HWSetup] C:\Program Files\TOSHIBA\TOSHIBA Applet\HWSetup.exe hwSetUP

O4 - HKLM\..\Run: [sVPWUTIL] C:\Program Files\Toshiba\Windows Utilities\SVPWUTIL.exe SVPwUTIL

O4 - HKLM\..\Run: [Tvs] C:\Program Files\Toshiba\Tvs\TvsTray.exe

O4 - HKLM\..\Run: [CeEKEY] C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe

O4 - HKLM\..\Run: [TPSMain] TPSMain.exe

O4 - HKLM\..\Run: [PadTouch] C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe

O4 - HKLM\..\Run: [ZoomingHook] ZoomingHook.exe

O4 - HKLM\..\Run: [smoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe

O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPad\TPTray.exe

O4 - HKLM\..\Run: [TCtryIOHook] TCtrlIOHook.exe

O4 - HKLM\..\Run: [TFncKy] C:\Program Files\Toshiba\TOSHIBA Controls\TFncKy.exe

O4 - HKLM\..\Run: [TDispVol] TDispVol.exe

O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run

O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1135887705\ee\AOLHostManager.exe

O4 - HKLM\..\Run: [iPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe

O4 - HKLM\..\Run: [CFSServ.exe] C:\Program Files\Toshiba\ConfigFree\CFSServ.exe -NoClient

O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon

O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [ufSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"

O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent

O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript

O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe

O4 - Global Startup: Register.lnk = C:\Program Files\AzureBay\AzureBay Screen Saver\Register.exe

O4 - Global Startup: Wallpaper Changer.lnk = C:\Program Files\AzureBay\AzureBay Screen Saver\WPChanger.exe

O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html

O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html

O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html

O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O14 - IERESET.INF: START_PAGE_URL=http://www.toshibadirect.com/dpdstart

O16 - DPF: {25365FF3-2746-4230-9DA7-163CCA318309} (Automatic Driver Installation Control) - http://inst.c-wss.com/n035p/EN/install/gtdownlr.cab

O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1188091800468

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll

O20 - AppInit_DLLs: C:\WINDOWS\system32\sitewore.dll c:\windows\system32\pelozomo.dll

O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Background Intelligent Transfer Service (BITS) - Unknown owner - C:\WINDOWS\

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Canon Camera Access Library 8 (CCALib8) - Unknown owner - C:\Program Files\Canon\CAL\CALMAIN.exe (file missing)

O23 - Service: ConfigFree Service (CFSvcs) - Unknown owner - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe (file missing)

O23 - Service: Cisco Systems, Inc. Installer service (CiscoVpnInstallService) - Unknown owner - C:\DOCUME~1\Lindsey\LOCALS~1\Temp\7zS10.tmp\INSTAL~1.EXE

O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: Sony SPTI Service for DVE (ICDSPTSV) - Sony Corporation - C:\WINDOWS\system32\IcdSptSv.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe

O23 - Service: Swupdtmr - Unknown owner - c:\Toshiba\IVP\swupdate\swupdtmr.exe (file missing)

O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe

O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe

O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe

O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software - C:\WINDOWS\System32\TuneUpDefragService.exe

O23 - Service: TuneUp Program Statistics Service (TuneUp.ProgramStatisticsSvc) - TuneUp Software - C:\WINDOWS\System32\TUProgSt.exe

--

End of file - 11289 bytes

*************************************************

StartupList report, 7/4/2009, 11:01:42 AM

StartupList version: 1.52.2

Started from : F:\Malware Removal\HiJackThis.EXE

Detected: Windows XP SP3 (WinNT 5.01.2600)

Detected: Internet Explorer v7.00 (7.00.6000.16791)

* Using default options

==================================================

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\igfxsrvc.exe

C:\WINDOWS\system32\ctfmon.exe

F:\Malware Removal\HiJackThis.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Common Startup:

[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]

Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe

Register.lnk = C:\Program Files\AzureBay\AzureBay Screen Saver\Register.exe

Wallpaper Changer.lnk = C:\Program Files\AzureBay\AzureBay Screen Saver\WPChanger.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]

UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:

HKLM\Software\Microsoft\Windows\CurrentVersion\Run

igfxtray = C:\WINDOWS\system32\igfxtray.exe

igfxhkcmd = C:\WINDOWS\system32\hkcmd.exe

igfxpers = C:\WINDOWS\system32\igfxpers.exe

IntelZeroConfig = "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"

IntelWireless = "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless

DLA = C:\WINDOWS\System32\DLA\DLACTRLW.EXE

Apoint = C:\Program Files\Apoint2K\Apoint.exe

LtMoh = C:\Program Files\ltmoh\Ltmoh.exe

AGRSMMSG = AGRSMMSG.exe

NDSTray.exe = C:\Program Files\Toshiba\ConfigFree\NDSTray.exe

HWSetup = C:\Program Files\TOSHIBA\TOSHIBA Applet\HWSetup.exe hwSetUP

SVPWUTIL = C:\Program Files\Toshiba\Windows Utilities\SVPWUTIL.exe SVPwUTIL

Tvs = C:\Program Files\Toshiba\Tvs\TvsTray.exe

CeEKEY = C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe

TPSMain = TPSMain.exe

PadTouch = C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe

ZoomingHook = ZoomingHook.exe

SmoothView = C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe

TPNF = C:\Program Files\TOSHIBA\TouchPad\TPTray.exe

TCtryIOHook = TCtrlIOHook.exe

TFncKy = C:\Program Files\Toshiba\TOSHIBA Controls\TFncKy.exe

TDispVol = TDispVol.exe

Pinger = c:\toshiba\ivp\ism\pinger.exe /run

HostManager = C:\Program Files\Common Files\AOL\1135887705\ee\AOLHostManager.exe

IPHSend = C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe

CFSServ.exe = C:\Program Files\Toshiba\ConfigFree\CFSServ.exe -NoClient

CanonMyPrinter = C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon

AppleSyncNotifier = C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe

QuickTime Task = "C:\Program Files\QuickTime\QTTask.exe" -atboottime

iTunesHelper = "C:\Program Files\iTunes\iTunesHelper.exe"

UfSeAgnt.exe = "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"

--------------------------------------------------

Autorun entries from Registry:

HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce

Malwarebytes' Anti-Malware = C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent

Malwarebytes Anti-Malware (reboot) = "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript

--------------------------------------------------

Autorun entries from Registry:

HKCU\Software\Microsoft\Windows\CurrentVersion\Run

TOSCDSPD = C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe

ctfmon.exe = C:\WINDOWS\system32\ctfmon.exe

MSMSGS = "C:\Program Files\Messenger\msmsgs.exe" /background

--------------------------------------------------

Load/Run keys from C:\WINDOWS\WIN.INI:

load=*INI section not found*

run=*INI section not found*

Load/Run keys from Registry:

HKLM\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*

HKLM\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*

HKLM\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*

HKLM\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*

HKCU\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*

HKCU\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*

HKCU\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*

HKCU\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*

HKCU\..\Windows NT\CurrentVersion\Windows: load=

HKCU\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*

HKLM\..\Windows NT\CurrentVersion\Windows: load=*Registry value not found*

HKLM\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*

HKLM\..\Windows NT\CurrentVersion\Windows: AppInit_DLLs=C:\WINDOWS\system32\sitewore.dll c:\windows\system32\pelozomo.dll

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*

SCRNSAVE.EXE=*INI section not found*

drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe

SCRNSAVE.EXE=C:\WINDOWS\SAT_SC~1.SCR

drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*

HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------

Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}

(no name) - C:\WINDOWS\System32\DLA\DLASHX_W.DLL - {5CA3D70E-1895-11CF-8E15-001234567890}

Canon Easy Web Print Helper - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE}

(no name) - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll - {AA58ED58-01DD-4d91-8333-CF10577473F7}

(no name) - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D}

Google Dictionary Compression sdch - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E}

--------------------------------------------------

Enumerating Task Scheduler jobs:

1-Click Maintenance.job

AppleSoftwareUpdate.job

Symantec NetDetect.job

--------------------------------------------------

Enumerating Download Program Files:

[shockwave ActiveX Control]

InProcServer32 = C:\WINDOWS\system32\Adobe\Director\SwDir.dll

CODEBASE = http://download.macromedia.com/pub/shockwa...director/sw.cab

[Automatic Driver Installation Control]

InProcServer32 = C:\WINDOWS\system32\gtdownlr_134.ocx

CODEBASE = http://inst.c-wss.com/n035p/EN/install/gtdownlr.cab

[Facebook Photo Uploader Control]

InProcServer32 = C:\WINDOWS\Downloaded Program Files\FacebookPhotoUploader.ocx

CODEBASE = http://upload.facebook.com/controls/Facebo...otoUploader.cab

[MUWebControl Class]

InProcServer32 = C:\WINDOWS\system32\muweb.dll

CODEBASE = http://www.update.microsoft.com/microsoftu...b?1188091800468

[{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}]

CODEBASE = http://fpdownload.macromedia.com/get/flash...t/ultrashim.cab

--------------------------------------------------

Enumerating Winsock LSP files:

NameSpace #4: C:\Program Files\Bonjour\mdnsNSP.dll

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll

CDBurn: C:\WINDOWS\system32\SHELL32.dll

WebCheck: C:\WINDOWS\system32\webcheck.dll

SysTray: C:\WINDOWS\system32\stobject.dll

--------------------------------------------------

End of report, 8,684 bytes

Report generated in 0.031 seconds

Command line options:

/verbose - to add additional info on each section

/complete - to include empty sections and unsuspicious data

/full - to include several rarely-important sections

/force9x - to include Win9x-only startups even if running on WinNT

/forcent - to include WinNT-only startups even if running on Win9x

/forceall - to include all Win9x and WinNT startups, regardless of platform

/history - to list version history only

Link to post
Share on other sites

  • Root Admin

STEP 01

With all other applications closed (Taskbar empty), open HijackThis again

and run Do a system scan only and place a check mark on the following items.

  • O1 - Hosts: 82.98.231.89 url.adtrgt.com
  • O1 - Hosts: 82.98.231.89 googleads2.gdoubleclick.net
  • O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
  • O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
  • O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
  • O16 - DPF: {25365FF3-2746-4230-9DA7-163CCA318309} (Automatic Driver Installation Control) - http://inst.c-wss.com/n035p/EN/install/gtdownlr.cab
  • O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cab
  • O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1188091800468
  • O20 - AppInit_DLLs: C:\WINDOWS\system32\sitewore.dll c:\windows\system32\pelozomo.dll
    Then Quit All Browsers including the one you're reading this in now.
    Then click on Fix checked and then quit HJT

STEP 02

    Download and install CCleaner
  • CCleaner
  • Double-click on the downloaded file "ccsetup220_slim.exe" and install the application.
  • Keep the default installation folder "C:\Program Files\CCleaner"
  • Click finish when done and close ALL PROGRAMS
  • Start the CCleaner program.
  • Click on Registry and Uncheck Registry Integrity so that it does not run (basically the very top, uncheck it)
  • Click on Options - Advanced and Uncheck "Only delete files in Windows Temp folders older than 48 hours"
  • Click back to Cleaner and under SYSTEM uncheck the Memory Dumps and Windows Log Files
  • Click on Run Cleaner button on the bottom right side of the program.
  • Click OK to any prompts

STEP 03

Click on START - RUN and copy / paste the entry below into the run line and click OK

CMD /C NETSH FIREWALL RESET

Click on START - RUN and copy / paste the entry below into the run line and click OK

CMD /C NETSH int ip reset c:\resetlog.txt

STEP 04

Please visit this webpage for instructions for downloading ComboFix to your
DESKTOP
:
how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

NOTE!!:

You must save and run
ComboFix.exe
on your DESKTOP and not from any other folder.

Also,
DO NOT
click the mouse or launch any other applications while this is running or it may stall the program

Additional links to download the tool:

Note:

The
Windows Recovery Console
will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  • Click
    Yes
    to allow ComboFix to continue scanning for malware.

  • When the tool is finished, it will produce a report for you.

  • Please post the
    C:\ComboFix.txt
    along with a
    new HijackThis log
    so we may continue cleaning the system.

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  • 2 weeks later...
  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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