The process mbae-setup-1.08.2.2572.exe has initiated the restart

[mjtaylor86]

Going to try and make this short and simple since you all logged me out before I was able to submit the last ticket I took 20 minutes typing up and getting information for, thank you.

I have all 200+ devices rebooting on me, some of them are Servers serving 30,000 people.

This is what is below in my Event viewer. I cannot find any setting in policies/settings of the MGMT console of our Endpoint Security product that allows the client to reboot.

The process mbae-setup-1.08.2.2572.exe has initiated the restart of computer DTPFO3 on behalf of user NT AUTHORITY\SYSTEM for the following reason: Other (Unplanned)

Reason Code: 0x0

Shutdown Type: restart

Comment:

 

 

The only thing I can think of is what is below(from the Edit Policy > Anti-Exploit tab), and I sincerely hope this isn't the cause because this makes no mention of a reboot/restart, yet nonchalantly ties in with the System log saying Anti-Exploit is what rebooted the computers.

 

I need help determining what to do to make sure your Product doesn't reboot my devices without authorization. Also, your logging needs to be better because your product makes absolutely no mention of it anywhere in your product, and sometimes reboots the PCs using wininit.exe instead. So.....sort of sounds like Malware not A-M when you think about it, rebooting PCs with hardly a trace. Thank your for wasting my evening by the way. Your admin guide make no mention or restart either for this setting, assuming this is the setting that is causing it.

[mjtaylor86]

Being told this was a global issue, and that the software rebooted but wasn't supposed to.

[AdvancedSetup]

Hello @mjtaylor86

Sorry to hear you're having issues with the product. Do you have a ticket number from the helpdesk ?

Do you still need assistance with this issue?

If so and you've not created a support ticket, please do.

Business Support

If you do have a ticket already and have not heard back from support let me know the ticket number so that I can follow-up for you.

Thank you

Ron