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Hello and thank you for reviewing this.

My computer is infected with the Rootkit.Fileless.NTGen virus.  I have tried a number of tools to attempt to remove the virus, but it returns upon reboot/rescan.  I have included three log file for your review (FRST and MalwareBytes).  

FRST was run first and then MalwaeBytes.  


MBAM Scan.txt



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Hello E_Gor and welcome to Malwarebytes,

My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please:

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.


AVG is disabled and appears to be no longer needed, use the following link for removal instructions:



Uninstall Spybot S&D to avoid conflict with tools we may use:



Download AdwCleaner by Xplode onto your Desktop.
  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...


Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....

Let me see those logs, also give an update on any remaining issues or concerns....

Thank you,





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Hello Kevin,

First, I want to think you for your prompt response and information. 

I did as you instructed:
1) Ran the fixlist.

2) Removed software.

3) Ran AdwCleaner - It found a few items.  When I went to "Clean" the items, my computer seemingly froze (no ability to move the mouse, click OK, or CRTL-ALT-DEL for task manager.  This went on for at least 10 mins.  I re-ran the program after a hard shutdown, and it seemingly didn't find any problems. 

4) Ran Sophos.  Sophos found 1 problem (might have been a quarantined item).  I cleaned that.  Re-ran Sophos and nothing was found. 

5) I will run MalwareBytes in the AM.  If that is clear, I will inform you of such. 

Yes, I do plan to make a donation and I will update the thread once it is done. 




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Yes please post the log from Malwarebytes whenever you`re ready, also give an update on any remaining issues or concerns... one more scan with FRST:

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt  under "Optional scan" Select scan, when done post the new logs....

Thank you,




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Thanks for the logs and the update, yes we removed the infection with FRST fix. Latest logs look good now, if no remaining issues or concerns lets clean up....

Use thefollowing Uninstaller tool to remove Zenama and Sophos:

Download GeekUninstaller from here: http://www.geekuninstaller.com/download (Choose free version) Save Geek.zip to your Desktop. (Visit the Home page at that link for necessary information)

Extract Geek Uninstaller and save to your Desktop. There is no need to install, the executable is portable and can also be run from a USB if required.

Run the tool, the main GUI will populate with installed programs list,

Left click on Program name to highlight that entry.

Select Action from the Menu bar, then Uninstall from there follow the prompts.

If Uninstall fails open the "Action" menu one more time and use "Force Removal" option


Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

  • Remove disinfection tools <----- this will remove tools we have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection

Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…


Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image



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  • Root Admin

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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