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yourtv.live and google custom - wont go away


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I will be guiding you as we go forward.

The "yourtv" is something that is on some settings of 2 browsers.  Internet Explorer and Mozilla Firefox.
You should be able to go into each  ( one at a time) and then restore your own choice for Start page / Home page / search engine preference.

For Firefox check-out this page link
First, do a refresh for Firefox.  
Then set your own choices for search engine, and start & home page, etc.
https://support.mozilla.org/en-US/kb/reset-firefox-fix-most-problems

For Internet Explorer
http://support.microsoft.com/kb/923737

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Thank you so much for the quick reply! :) I dont use firefox or internet explorer much. I was able to reset the homepage in both but i cant do so on google chrome. When i try, it wont let me make any other page my default homepage and just says 'the settings have been enforced by the administrator' and blocks the button. For now i have the malware bytes software blocking the site from opening everytime i open my browser. My omnibox also keeps redirecting to 'Google custom search'. i ran the farbar scan and have attached the files in my first post. Do let me know what else i can do! Thanks! 

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if Chrome is  "having an issue" in standard mode:
You can force Chrome to start in reduced mode, called Incognito mode, by putting a parameter at startup.
First, close any prior instances of Chrome via Task Manager.
Then press Windows-key+R for the RUN option and then put a command line similar to this {do use COPY & PASTE}   { copy the entire line }
 
chrome.exe -incognito


Starting Chrome in Incognito mode may work for you, and allow you to make "changes" or tweaks in it.
Note also, Incognito mode is also an option in the Chrome menu  {as long as it can start}.


Other suggestions, for Chrome, while Chrome is running:
Press & hold SHIFT+CTRL+Del keys to get menu for clearing browsing data:

Check "Empty the cache"
"Delete cookies and other site and plug-in data"
and press Clear browsing data button

Still in Chrome, press ALT+F then Settings
Click Extensions on the left.
Closely review the browser extensions that are listed.  Disable any that you are not familiar with or that you do not trust.

Also see these Google - Chrome articles  and take appropriate measures !!
Reset browser settings
https://support.google.com/chrome/answer/3296214

Search engine and other settings taken over by an unwanted program
https://support.google.com/chrome/answer/2765944?hl=en&ref_topic=3227046


Clean up your hijacked settings
http://chrome.blogspot.com/2014/01/clean-up-your-hijacked-settings.html
 

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These steps are for  member monmon only. If you are a casual viewer, do NOT try this on your system!
If you are not  and have a similar problem, do NOT post here;  start your own topic

Please close all open work documents ( if any ) and save your work.  Exit all other programs of yours that have open windows. This next procedure will involve a reboot at the end.

I am sending a custom Fix script which is going to be used by the FRST64 tool. They will both work together as a pair.

Please RIGHT-click the FIXLIST.zip  and select SAVE AS   and save it directly ( as is) to your system.  Next: extract the content to the folder named New folder that is on the DESKTOP.
That is very important.

If you are unsure how to extract the contents of the .zip folder, please see this tutorial from Microsoft:
http://windows.microsoft.com/en-us/windows/compress-uncompress-files-zip-files

NOTE: Both FRST64.exe and the fixlist.txt must be in the same location or the fix will not work.

Double click FRST64 to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
Click the Fix button just once, and wait.


If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt ) in the same location from where it was run. Please attach the Fixlog.txt in your reply.

Also, let me know if you have any questions or need further assistance.

 

Fixlist.zip

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Hello Maurice!

Thank you so much! I ran the steps you've put down and chrome and firefox seem to be working completely ok for now! Ive attached the fixlog with this post. I hope this problem doesnt crop up again!

I got a notification from facebook yesterday that said that someone tried to hack my facebook with location information from China which scared me! i was wondering if it could be because of this malware or something else that i need get professionally checked....

Fixlog.txt

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Sorry for the delay.  I somehow missed knowing you'd replied.
I do see the Fixlog report.  You did well.  That should be the last of the original issue.

As to "Facebook", here is my suggestions.
On the "facebook message": You pretty much have to look closer at what is presented.  To determine if it is legitimate or not. I am not super familiar with Facebook, but I believe they have some sort of a "Checkpoint service".
See if "checkpoint" is a part of what shows up.

and please look closely at this post by Facebook about the message & about its meaning
https://www.facebook.com/notes/facebook-security/malware-checkpoint-for-facebook/10150902333195766

ALSO see
http://www.hoax-slayer.com/facebook-account-locked-malware.shtml

Also
http://digitalmediaglobe.com/my-facebook-account-temporarily-locked-how-to-unlock/

&
https://www.facebook.com/help/418876994823287

Our software does not pre-scan the content of any web page.  At most, what our software does is stop access to a known bad IP domain address if that domain has been known to contain malicious malware.
That would be from our malicious website protection in the Premium program.

Other than that, we do not scan web pages.  Web pages are typically in HTML or PHP or similar web formats.
Our software is designed to protect against malicious malware "programs".

 

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Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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