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Just Bought 1 Year of Premium But No Real Time Protection


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So i just bought 1 year for £20, i activated it and it says i have no real time protection, and everytime i check my account it keeps saying a different number of days remaining on my account?? this seem really buggy, can this be fixed? or are refunds available? 

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Hello and welcome, @Deity93:

Hmm, it's not clear yet what's going on.

We need a bit more information.

First: where did you buy the MBAM license?

Next: have you tried to reboot the computer?

Next: for a very basic first step, can you please post a screen shot of the MBAM dashboard, including the ribbon at the top that shows the program version?

We'll go from there.

Thanks,

Edited by daledoc1
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OK, thanks.

Let's try this first....

  1. Please carefully follow ALL the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
    1. Please be sure to have your license info available before you start.
    2. Please be sure to deactivate your license before you uninstall (dashboard > "My Account" > "Deactivate")
    3. Please be sure to reboot the computer when prompted by the removal tool; it's a good idea to reboot again after reinstalling.
  2. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

Thank you,

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