Just Bought 1 Year of Premium But No Real Time Protection

[Deity93]

So i just bought 1 year for £20, i activated it and it says i have no real time protection, and everytime i check my account it keeps saying a different number of days remaining on my account?? this seem really buggy, can this be fixed? or are refunds available? 

[daledoc1]

Hello and welcome, @Deity93:

Hmm, it's not clear yet what's going on.

We need a bit more information.

First: where did you buy the MBAM license?

Next: have you tried to reboot the computer?

Next: for a very basic first step, can you please post a screen shot of the MBAM dashboard, including the ribbon at the top that shows the program version?

We'll go from there.

Thanks,

Edited August 1, 2016 by daledoc1

[Deity93]

Thanks for the quick response @daledoc1 i bought it from the store on the site, i have activated it, here is a screenshot:

https://gyazo.com/e967cc04de96063ab06400bd5cc24cc8

[daledoc1]

Just now, Deity93 said:

 i bought it from the store on the site,

Do you mean the Malwarebytes online store?

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Have you tried to reboot the computer?

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Can you please ATTACH your screenshot, rather than uploading it to a 3rd-party site?

Thanks,

[Deity93]

Just rebooted and nothing changed.

[daledoc1]

OK, thanks.

Let's try this first....

1. Please carefully follow ALL the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
   1. Please be sure to have your license info available before you start.
   2. Please be sure to deactivate your license before you uninstall (dashboard > "My Account" > "Deactivate")
   3. Please be sure to reboot the computer when prompted by the removal tool; it's a good idea to reboot again after reinstalling.
2. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

Thank you,

[Deity93]

Thanks! that worked!, appreciate the help sir!

[daledoc1]

That's great!

I'm glad you were able to resolve your issue.

Thanks for taking the time to let us know.

Cheers,