petunia Posted July 30, 2016 ID:1053680 Share Posted July 30, 2016 Tired of seeing PuP this in Malwarebyte scans. Here are the FRST files to start the ball rolling... FRST.txt Addition.txt Link to post Share on other sites More sharing options...
kevinf80 Posted July 30, 2016 ID:1053695 Share Posted July 30, 2016 Hello petunia and welcome to Malwarebytes, All scans must be run from an account with Administrator status, Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the two new logs.... Thank you, Kevin... Link to post Share on other sites More sharing options...
petunia Posted July 30, 2016 Author ID:1053700 Share Posted July 30, 2016 OK Kevin, ran it again with my admin account... Addition.txt FRST.txt Link to post Share on other sites More sharing options...
kevinf80 Posted July 30, 2016 ID:1053708 Share Posted July 30, 2016 Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Run FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Please open Malwarebytes Anti-Malware. On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits". Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button. A Threat Scan will begin. When the Scan is complete Apply Actions to any found entries. Wait for the prompt to restart the computer to appear (if applicable), then click on Yes. After the restart once you are back at your desktop, open MBAM once more. To get the log from Malwarebytes do the following: Click on the History tab > Application Logs. Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have three options:Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your replyText file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to replyXML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Xplode onto your Desktop. Double click on Adwcleaner.exe to run the tool. Click on the Scan in the Actions box Please wait fot the scan to finish.. When "Waiting for action.Please uncheck elements you want to keep" shows in top line.. Click on the Cleaning box. Next click OK on the "Closing Programs" pop up box. Click OK on the Information box & again OK to allow the necessary reboot After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed... Next, Download Sophos Free Virus Removal Tool and save it to your desktop. Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... Post those logs, also let me know if you have any remaining issues or conceerns... Thank you, Kevin... Fixlist.txt Link to post Share on other sites More sharing options...
petunia Posted July 31, 2016 Author ID:1053730 Share Posted July 31, 2016 OK Kevin... I can't seem to copy-paste the AdwCleaner report (I keep getting the enclosed hyperlink in clipboard memory) so it is attached as well. Sophos Virus Removal Scan came up clean. Thanks so much for your assistance. Fixlog.txt Threat Scan.txt AdwCleaner[C1].txt Link to post Share on other sites More sharing options...
kevinf80 Posted July 31, 2016 ID:1053754 Share Posted July 31, 2016 Let me know if you have any remaining issues or concerns. Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs.... Thank you, Kevin... Link to post Share on other sites More sharing options...
petunia Posted July 31, 2016 Author ID:1053771 Share Posted July 31, 2016 OK Kevin...and no PUP alerts so far this AM from Malwarebytes. Addition.txt FRST.txt Link to post Share on other sites More sharing options...
petunia Posted July 31, 2016 Author ID:1053772 Share Posted July 31, 2016 Kevin... Re-submitting FRST + ADDITION...the above didn't look right... Addition.txt FRST.txt Link to post Share on other sites More sharing options...
petunia Posted July 31, 2016 Author ID:1053780 Share Posted July 31, 2016 Should I delete quarantined files in ADW? Link to post Share on other sites More sharing options...
kevinf80 Posted July 31, 2016 ID:1053790 Share Posted July 31, 2016 Those entries in quarantine should be removed during clean up with Delfix... The latest FRST logs do not show any obvious malware or infection, continue as follows.. Use GeekUninstaller to remove Sophos..... Download GeekUninstaller from here: http://www.geekuninstaller.com/download (Choose free version) Save Geek.zip to your Desktop. (Visit the Home page at that link for necessary information) Extract Geek Uninstaller and save to your Desktop. There is no need to install, the executable is portable and can also be run from a USB if required. Run the tool, the main GUI will populate with installed programs list, Left click on Program name to highlight that entry. Select Action from the Menu bar, then Uninstall from there follow the prompts. If Uninstall fails open the "Action" menu one more time and use "Force Removal" option Next, Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down:"Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked: Remove disinfection tools <----- this will remove tools we have used. Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful....Answers to Common Security Questions and best PracticesDo I need a Registry Cleaner? Take care and surf safe Kevin... Link to post Share on other sites More sharing options...
petunia Posted July 31, 2016 Author ID:1053796 Share Posted July 31, 2016 All done Kevin. Thanks so much. Quite an amazing retinue of programs. Think I'll keep that Geek uninstaller for future use. I appreciate, very much, your prompt response(s) and expertise. Link to post Share on other sites More sharing options...
kevinf80 Posted July 31, 2016 ID:1053813 Share Posted July 31, 2016 You`re very welcome, it was a pleasure to work with you... Regards, Kevin... Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 3, 2016 Root Admin ID:1054401 Share Posted August 3, 2016 Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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