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PUP.Optional.TerraClicks.ShrtCln Keeps Reappearing


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:welcome:    Hi.

 

I will be guiding you as we go forward.  I do need to see other diagnostic information from this system, so that I can see about pinning down the source of this issue.
I would like to ask that you always attach any report or file I ask for, from time to time.

The FRST showed lots ( dozens) of open browser windows, especially Chrome.
Please delete all cache temporary files in Chrome.
Open Chrome if not now open.
Then use a 3 key press sequence
SHIFT + CTRL +DEL ete keys to get the dialog to empty all cache and temporary files.

Lets please do that.

Next, close any open work documents.  Close all browsers before doing this new scan.
 
Start the program by doing a RIGHT-click on the Taskbar icon and select Open Malwarebytes Anti-Malware
on the Dashboard, click the Update ( blue link ).

click the Scan Now >> ( link)  button.

Click on the first column Threat scan

A Threat Scan will begin.
When the scan is complete, Make sure to Review the results.   Look over the list please.

if there have been detections, if there have been detections, look over the list and insure all lines have  check-marks so that they can be removed

click Remove selected to allow MBAM to clean what was detected.
In some cases, a restart will be required.
Wait for the prompt to restart the computer to appear, then click on Yes.


Click on the History tab > Application Logs.
Double click on the scan log which shows the Date and time of the last SCAN performed. Please make sure the word SCAN is shown and also that you grab the very latest Date. the most recent Scan run.
You can double click the line to get it on screen. Then use the menu at bottom of the window.

Click the EXPORT button at the bottom left.
Click TEXT file

Be very aware as to what folder and what NAME you give this report.  You have to make a note so you can send it.

Then attach that file with your next reply.

 

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Pay very close attention to exactly from where you 'start' the Chrome browser.  It may very well be that that one shortcut-link has a extra added element that corrupts it into auto-loading terraclicks.

I am suggesting the use of a tool named ZOEK to do a mini-cleanup + to get a fresh diagnostic report.
I am sending a file that is a custom script.  It will go with ZOEK.
Please download ZOEK  and save it to your desktop (preferred version is the .exe one) from this link  
http://download.bleepingcomputer.com/smeenk/zoek.exe

Save (from this email)  the attached text file: zoekscript.txt to your desktop.

Disable your antivirus , so it doesn't interfere with the running of zoek.exe. You can find instructions how to disable your security applications
http://www.bleepingcomputer.com/forums/topic114351.html
 or
http://www.techsupportforum.com/security-center/virus-trojan-spyware-help/490111-how-disable-your-security-applications.html

Please do a run with  zoek.exe with the attached customized script as follows:   This involves a DRAG and drop on the DESKTOP.

So you need to have a clear view to the DESKTOP area.


Now drag zoekscript.txt onto Zoek.exe on your desktop as shown below.

!http://www.imgdumper.nl/uploads7/51dd31d856b77/51dd31d8563a6-output_TD9fmK.gif!

Please approve any UAC prompt to allow this action to proceed.

Please answer "Yes" to the following prompt to allow the zoek script to run.

!http://secure-computer-solutions.com/blog/zoek-script-warning.jpg!

This will cause Zoek.exe to start automatically.  Please be patient while zoek is scanning.

When zoek is finished running, a log will open (if a reboot is required it will open afterward).
Please let me know how it went.  And kindly attach the new log zoek-results.log
plus
Tell me, How is the situation now ?

When all done, please be sure to turn back ON the antivirus program.

 

zoekscript.txt

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@kgkasper you cant piggy back onto this case here.  Please see the top most posts on this sub-forum and create your own case.

This thread ( case) is only for Displaygraphics.  I am going to delete your post.  Forum rules for this area are that one person only per help-topic.

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  • 2 weeks later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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