I think I have some type of virus that redirects to a different tab

[DouglasW]

Not always, but sometimes when I try to open a tab it redirects me to a different tab I have opened. also the computer at times gets sluggish.

System Info.

Dell inspirion, workgroup

Windows 10 Home

Intel i3-2330M CPU 2.20GHz

RAM 4.00 GB

64-bit

 

[AdvancedSetup]

Hello @DouglasW

Someone from our Support Team will be in touch with you shortly to assist you.

Thank you

 

[LDTate]

Douglas,

Are you talking about a "browser Tab"?

If so, which browser are you using?

 

 

[DouglasW]

Yes, I am using crome. The computer sometimes takes about 5 min to boot up, but not always.

[LDTate]

Download and run Chrome Cleaner
https://www.google.com/chrome/cleanup-tool/

If that didn't work:

Lets try this:

Start Task Manager
To start Task Manager, take any of the following actions:
Press CTRL+ALT+DELETE, and then click Task Manager.
or
Press CTRL+SHIFT+ESC.

End the process for **all** Google and / or Chrome items.

Reset your browser settings
1.In the top-right corner of the browser window, click the Chrome menu
2.Select Settings.
3.At the bottom, click Show advanced settings.
4.Under the section "Reset settings,” click Reset settings.
5.In the dialog that appears, click Reset.

**If that didn't do the trick**

Start Task Manager
To start Task Manager, take any of the following actions:
Press CTRL+ALT+DELETE, and then click Task Manager.
or
Press CTRL+SHIFT+ESC.

End the process for **all** Google and / or Chrome items.

If you have Bookmarks that you want to save, you want to do that first.

Export / Import Bookmarks.
https://support.google.com/chrome/answer/96816?hl=en

We need to uninstall Chrome completely and remove the user folder, then re-install it if you want to keep Chrome

It's hidden so we have to show hidden files and folders.

Here's how to display hidden files and folders.

    Open Folder Options by clicking the Start button (Windows Globe), clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.

    Click the View tab.

    Under Advanced settings, click Show hidden files, folders, and drives, and then click OK.

    Go to: C:\Users\(your name)\AppData\Local\Google\Chrome\User Data  <----Delete this folder
    Go to: C:\Users\(your name)\AppData\Local\Google  <----Delete this folder

 

Now we need to rehide files, folders:

Open Folder Options by clicking the Start button (Windows Globe) , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.

    Click the View tab.

    Under Advanced settings, uncheck Show hidden files, folders, and drives, and then click OK.

Also if you have utilized chrome's "sync" ability, that may be bringing the infection back as well we need to uninstall

check the section for "delete your synced data from your Google Account " at the bottom of the page

http://support.google.com/chrome/bin/answer.py?hl=en&answer=185277

Reinstall Chrome
https://www.google.com/intl/en/chrome/browser/

Please install AdBlock for Chrome:
https://adblockplus.org/category/adblock-plus-chrome/

**Let me know if that solves the issue.**

p((. _Larry Tate - *"LDT"*
Consumer Support Specialist & Malware Removal Specialist_
!https://www.malwarebytes.org/images/staff.png(Crushes Malware Restores Confidence)!:https://www.malwarebytes.org/

 

[DouglasW]

Thanks, I will work on this when I get home.

[LDTate]

Let me know how it goes.