Jump to content

"The setup files are corrupt. Please obtain a new copy of the program"


Recommended Posts

Every time I try to run Malwarebytes it says that it needs to install the latest version and then tries to begin the installation. But once it starts I get an error message saying "Malwarebytes' Anti-Malware 1.x is currently installed and could not be uninstalled properly. Please uninstall Malwarebytes Anti-Malware 1.x manually, reboot, and then try the installation again." But whenever I go into the control panel to uninstall it it gives me this message "The setup files are corrupted. Please obtain a new copy of the program." 

What do I do????

Link to post
Share on other sites

Hello and :welcome::

>>When you open the program dashboard, what version does it say in the ribbon at the very top (see screen cap)??

It's hard to know for sure, but your posts seem to suggest that you may still be running version 1.x from 2012?
MBAM 2.x has been the release version since 2014.

Let's try this first....

  1. Please carefully follow ALL the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
    1. If you are running version 1.x, then there is no need to "deactivate" your account before you uninstall -- that feature was not available until version 2.x.
    2. If you are running version 2.x, then please be sure to open the dashboard > "my account" > "deactivate" before you uninstall.
    3. ALSO, if you have MBAM Pro (version 1.x) or MBAM Premium (version 2.x), please be sure to have your license info handy before you uninstall.
    4. AND: please reboot when prompted by the removal tool; it's a good idea to reboot again after the reinstall.
  2. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

Thank you,

2016-07-26_19-46-56.png

Edited by daledoc1
add screen cap
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.