Wells15 Posted July 26, 2016 ID:1052881 Share Posted July 26, 2016 (edited) Ransomware beta 7 sometimes doesn't enable. i was told to open new topic, re-post these logs below so you can guide me on cleanup. I havn't had an infection that i know about. I run malwarebytes (paid version). FRST.txt CheckResults.txt Addition.txt Malwarebytes Anti-Ransomware.zip logs.zip Edited July 27, 2016 by Maurice Naggar Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 27, 2016 Root Admin ID:1053009 Share Posted July 27, 2016 Hello @Wells15 Someone from our Support Team will be in touch with you shortly to assist you. Thank you Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 27, 2016 ID:1053080 Share Posted July 27, 2016 I will be guiding you as we go forward. I would like to ask that you always attach any report or file I ask for, from time to time. Just a regular attachment. I noticed that MCAFEE antivirus is installed. I would urge the following adjustments. Malwarebytes softwares work well and should run alongside antivirus software without conflicts. In some instances, exclusions may need to be set for your specific antivirus product to achieve the best possible system performance. To exclude known safe files and applications within the settings of MCAFEE: Open your McAfee Security suite. Click Real-Time Scanning: On. Click Excluded Files. Click Add file. Browse to, and select, the file or .exe you want to exclude from scans. Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts. In some rare instances, exclusions may need to be set for your specific antivirus product to achieve the best possible system performance. I suggest putting in trust settings in your antivirus, as follows: Please "put as Trusted" (i.e., put Trust settings ) for the following MBAM exe files within your Antivirus Software **whitelist** : Note: If using a software firewall besides the built in "Windows Firewall" you'll need to exclude them from it as well For 64 bit versions of Windows Vista or Windows 7 or Windows 8.1, 10: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe C:\Program Files\Malwarebytes\Malwarebytes Anti-Ransomware\mbarw.exe Then close McAfee screen. Next, RESTART Windows to finalize all these adjustments and to have a new Windows session. The last 2 items are so important. Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 28, 2016 ID:1053249 Share Posted July 28, 2016 Hi Wells15. Good morning. How is it going? Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 28, 2016 ID:1053250 Share Posted July 28, 2016 @Wells 15 Make sure to Follow this thread. Make sure that you select Following button on top right of this screen and choose one of the Email options so that you're alerted when someone has replied to your post. Link to post Share on other sites More sharing options...
Wells15 Posted July 28, 2016 Author ID:1053275 Share Posted July 28, 2016 Thanks Maurice for the reply. i'll follow the instructions but it might not be until tonight. Got work deadlines to meet. just as a matter of interest, Ransomware has enabled just fine for the last three days. But i'll do as you say so we can see if that fixes it for good. Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 29, 2016 ID:1053458 Share Posted July 29, 2016 Yes, do do those adjustments. That will put the final touches so that you nail down sources of "potential" innocent friction. Windows startups for auto-started 3rd-party services can be so so hard to influence. Keep me advised. Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 30, 2016 ID:1053659 Share Posted July 30, 2016 How is it going? Link to post Share on other sites More sharing options...
Wells15 Posted July 30, 2016 Author ID:1053696 Share Posted July 30, 2016 well, i went to real-time scanning:on but after that, no where could i find "Excluded Files" to click. I've attached the screen shots that show the choices i had under real-time scanning: on Link to post Share on other sites More sharing options...
Wells15 Posted July 30, 2016 Author ID:1053697 Share Posted July 30, 2016 They are in backwards order.sorry Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 31, 2016 ID:1053803 Share Posted July 31, 2016 It appears you have a different or newer version of McAfee. You show LIVESAFE. Please do some looking and research on the McAfee Live support website about just how & where to make trust setting exceptions into your McAfee LIVE software. https://support.mcafee.com Link to post Share on other sites More sharing options...
Wells15 Posted July 31, 2016 Author ID:1053816 Share Posted July 31, 2016 ok, thanks...will do. Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 10, 2016 ID:1055622 Share Posted August 10, 2016 Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you. Link to post Share on other sites More sharing options...
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