TheBBG Posted July 25, 2016 ID:1052725 Share Posted July 25, 2016 MBAR crashed. Will not restart on the running system.. Crash and log files attached. Anything else to provide? Cheers, Malwarebytes Anti-Ransomware.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 26, 2016 Root Admin ID:1052799 Share Posted July 26, 2016 To assist investigation of the crash, please create the following zipped archives for the MBARW developer team analysis: Create a .zip archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\ Create another .zip archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\ Please attach the zipped archives to your next reply. Thank you for beta testing MBARW and your valuable feedback. Link to post Share on other sites More sharing options...
TheBBG Posted July 26, 2016 Author ID:1052923 Share Posted July 26, 2016 Do you read the posts? There were three files in the zip. Sorry if that was too hard for you :| Link to post Share on other sites More sharing options...
1PW Posted July 27, 2016 ID:1052964 Share Posted July 27, 2016 Hello TheBBG and Rather than a simple re-install of MBARW Beta7, please consider a clean install of MBARW Beta7: 1. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel. 2. If MBARW Beta7 was uninstalled successfully, the following sub-directories will have been deleted from a typical Windows 10 x64 system: C:\Program Files\Malwarebytes\ C:\ProgramData\Malwarebytes Anti-Ransomware\ C:\ProgramData\MBAMService\ 3. If any of the above directories remain, please delete them manually. If necessary, any remaining/uninstalled directory must be deleted in the Windows Safe mode. 4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT! 5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the Malwarebytes Anti-Ransomware BETA 7 Now Available topic. 6. Right-click the saved MBARW_Setup.exe file and left-click Run as administrator from the context menu and continue. 7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode. Please reply to your topic with the status of your reported issue. Thank you for beta testing MBARW and your valued feedback. Link to post Share on other sites More sharing options...
TheBBG Posted July 27, 2016 Author ID:1053151 Share Posted July 27, 2016 "Been there, done that". This is the ongoing saga. In aggregate still randomly not starting (cannot connect to service), randomly protection stops, it will usually manually restart after multiple presses, and this crash. Link to post Share on other sites More sharing options...
1PW Posted July 27, 2016 ID:1053167 Share Posted July 27, 2016 Hello TheBBG: The MBARW Clean Install technique may still need to be revisited before the reported issue is resolved. Please read Diagnostic Logs and individually attach the 2 requested logs only from Log Set 1 in a reply to this thread. Please do not alter, any FRST categories as the configuration is well suited for the system's MBARW intermitant protection issue. Those separate diagnostic output text logs to be posted are FRST.txt and Addition.txt. Thank you for your participation in the MBARW Beta testing program. Link to post Share on other sites More sharing options...
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