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Assistance with malware


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Hi all, 

I am attempting to cleanup my mother's pc after a nasty run in with My Fast PC.  She signed up for the "service" after clicking on a pop-up.  I have managed to uninstall the tools they installed but there are a few lingering items that make me uncomfortable.  There are two processes in Startup that concern me... Managed Workplace from AVG (not recognised by my mother) and an item called "vital".  I have managed to disable those processes but cannot seem to delete them.  I have run MB, MB Rootkit remover, MB Junk remover (that got rid of a lot!), Hitman and AdwCleaner as well as AVG (currently installed AV).  I have run all from safe mode... Now I am stuck.  Any assistance would be greatly appreciated.  

Addition.txt

FRST.txt

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Hello Sabriana


After running the fix I have made below I would like you to restart the computer and after the computer has been restarted I would like you to check the computer and let me know how the computer is doing and if the problem still exists.

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I have attached a file to this email named Fixlist.txt, I need you to download this file and save it next to the Farbar Recovery Scan Tool (“FRST”) program (right next to each other is best)

Run the program called “FRST” again but, this time, I would like you to press the Fix button just once and wait.

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When it has finished running it will make a report named fixlog.txt next to “FRST”. Please attach this report to your next reply to me.

.

Regards,

William Rowland – “Gringo_pr”
Customer Success Specialist & Malware Removal Specialist

 

 

 

fixlist.txt

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Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

.

 

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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