What is the Problem?

[SeniorUser74]

This computer hangs up when running Malwarebytes when it gets to the last step.  I followed your instructions for loading farber and have attached the required reports.  Please advise the next plan of attack to restore this computer. 

Addition.txt

FRST.txt

[AdvancedSetup]

Hello @SeniorUser74 and

Someone from our Support Team will be in touch with you shortly to assist you.

Thank you

[Maurice Naggar]

 

I will be guiding you as we go forward.  I may need to see other diagnostic information from this system, so that I can see about pinning down the source of this issue.
I would like to ask that you always attach any report or file I ask for, from time to time. Just a regular  attachment.

I do not see a  obvious reason for why the program would not finish a scan.  What follows is a small run just to empty temporary type files and to do a reboot for a fresh session.
This should help out to be able to run the next run.

I am sending a Fix script which is going to be used by the FRST tool. They will both work together as a pair.

Save the attached file FIXLIST and select SAVE AS   and save it directly ( as is) in the same general location as where you have FRST....the downloads folder
C:\Users\Dent\Downloads

NOTE: Both FRST.exe  and the fixlist.txt must be in the same location or the fix will not work.

Double click FRST to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
Click the Fix button just once, and wait.


If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log (*Fixlog.txt*) in the same location from where it was run. Please attach the *Fixlog.txt* in your reply.

PART 2

This tool will collect some information on the installation of Malwarebytes and create a report I need to review:

NOTE: You may need to temporarily turn off your antivirus if it interferes with this tool.

Download mbam-check.exe and save it to your desktop    from here



Right-click on mbam-check-2.3.2.0.exe & select Run as Administrator & allow to Run when prompted by User Account Control.


Do have patience while the tool runs.  It may take a while, and will flash a command prompt window.  And then it will start your text editor ( default is typically NOTEPAD).

It should then open a log file CheckResults.txt.  Just do a File >> Exit in NOTEPAD.
You should attach the CheckResults.txt file located on *your desktop* so that I can review.
and obviousl also attach the FIXLOG.txt too

 

 

 

Fixlist.txt

Edited July 22, 2016 by Maurice Naggar

[SeniorUser74]

Thank you for your help!   I've followed your instructions (I hope).  Attached are the files you requested.  I had to do a "Save As" to create the CheckResults.txt, after I ran the mbam-check three times and could not find the file.  If I need to do something different, just let me know. 

Fixlog.txt

CheckResults.txt

[Maurice Naggar]

That was a good run.  Now then, while I see that your last install for MBAM was on May 2016, the Checkresults shows a lot of old logs from 2014 and some for 2015.
I would next suggest a little bit of housekeeping.

Open Malwarebytes (MBAM) > click History icon >  click Quarantine > click Delete All button.     
Now click on > Application Logs bar on the left.   then lets delete all logs. >  Click Delete All button.


It's been pointed out to me that this computer only has 1 GB of RAM & runs on Intel Atom CPU N450.   That that is under-powered to handle Windows 10.
That stated, as long as this setup is able to run Windows, then it seems to me it should be able to use M B A M.

Having deleted the old logs, you should now be able to run M B A M.    Before starting your next run, first close any of your open work programs & also Exit out of web browsers.
Lets reduce the source of any interference.

Then do a new scan as follows:
Start the program by doing a RIGHT-click on the Taskbar icon and select Open Malwarebytes Anti-Malware.
on the Dashboard, click the Update ( blue link ).
click the Scan Now >> ( link)  button.

Click on the first column Threat scan

A Threat Scan will begin.
When the scan is complete, Make sure to Review the results.   Look over the list please.

if there have been detections, if there have been detections, look over the list and insure all lines have  check-marks so that they can be removed

click Remove selected to allow MBAM to clean what was detected.
In some cases, a restart will be required.
Wait for the prompt to restart the computer to appear, then click on Yes.


Click on the History tab > Application Logs.
Double click on the scan log which shows the Date and time of the last SCAN performed. Please make sure the word SCAN is shown and also that you grab the very latest Date. the most recent Scan run.
You can double click the line to get it on screen. Then use the menu at bottom of the window.

Click the EXPORT button at the bottom left.
Click TEXT file

Be very aware as to what folder and what NAME you give this report.  You have to make a note so you can send it.

Then attach that file with your next reply.

 

[SeniorUser74]

I did all the steps and attempted to do a new scan.  It failed.  I tried it again and captured the results.  The scan did not complete, therefore, I did not get any results.  It failed at the Heuristic Analysis step and here is what was on the screen:

Objects Scanned:  331,700

Time Elapsed:  41:57

Detected Objects:  0

A pop-up window appeared with the following message:  MWB has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you when a solution is available. 

I clicked on the "Close Program" button and it took me completely out of MWB.  I went back in to look at History and Applications.  The only information available was that I downloaded the latest version of the Program. 

Now what?

 

[David H. Lipman]

If I may add...

Quote

Windows 10 Home Version 1511 (X86)

Processor: Intel(R) Atom(TM) CPU N450 @ 1.66GHz
Percentage of memory in use: 89%
Total physical RAM: 1013.36 MB
Available physical RAM: 111.05 MB

That's not enough RAM.  I suggest maxing-out the RAM to 4GB on a Windows 32bit OS.

It is like having a restaurant with four parking spaces and two are used by employees.  There is just not enough parking spaces for customers to park and thus the business suffers.

 

 

Edited July 24, 2016 by David H. Lipman

[Maurice Naggar]

I would agree with what David suggested.   System needs more physical RAM.

[Maurice Naggar]

While doing some technical reading, I have found this very helpful set of information about the requirements for running Windows 10.  It sheds light on what the basic issue is on this machine.  

This Microsoft document link lists the requirements for running Windows 10.
"Minimum hardware requirements"
https://msdn.microsoft.com/library/windows/hardware/dn915086(v=vs.85).aspx

Look at it closely for your specific hardware type  ( ie, whether mobile device, windows phone, or type of computer).
But yes, for typical computers, 2 GB RAM is the absolute minimum.
There is also lots of other good information about other hardware elements.

Table 3 summarizes the hardware requirements for all Windows 10 operating systems.
3.1 Processor
Devices that run Windows 10 for desktop editions require a 1 GHz or faster processor or SoC that meets the following requirements:
⦁    Compatible with the x86 or x64 instruction set.
⦁    Supports PAE, NX and SSE2.     ( on the microprocessor )
⦁    Supports CMPXCHG16b, LAHF/SAHF, and PrefetchW for 64-bit OS installation
3.2 Memory
Devices that run Windows 10 for desktop editions must meet the RAM requirements shown in Table 11.
Table 11: RAM requirements for devices that run Windows 10 for desktop editions
OS architecture    RAM requirement
32-bit    >= 2 GB
64-bit    >= 2 GB
 

That all said, I am marking this case for closure.   Sorry that we could not do more for you.   I am glad to have helped you.

Cheers.