Ransomware disables itself, fix now/start protection not fixing it

[Wells15]

Sorry i didn't know i needed to start a new topic.

Ransomware sometimes starts up enabled just fine but about half of the time sometimes starts up disabled. Also sometimes during a session become disabled. Occasionally the fix now or start protection works but most of the time it doesn't seem to respond and stays disabled.  Reboot helps sometimes but mostly not, I have followed instructions of other posts to uninstall including doing the clean uninstall.  As i recall sometimes that works and then sometimes it has not.  Issue is this happens often enough that re-installation is really burdensome. Love your product and glad to have in on my machine so worth the trouble of being a beta. Please help. let me know what files you want me to send. Am running win10pro fully updated on Lenovo thinkpad.  Love the addition of the read ! in the icon, very helpful.

[AdvancedSetup]

Hi @Wells15

Let's go ahead and get some system logs as well so we can take a look at what else might be going on.

 

Please read the following and post back the 3 requested logs as an attachment.
 
Diagnostic Logs
 
Thanks

[1PW]

Hello Wells15:

In addition to the Diagnostic Logs that AdvancedSetup has requested, please consider including the following:

Create a .zip archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
Create another .zip archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the zipped archives to your next reply.  Thank you for beta testing MBARW and your valuable feedback.

[Wells15]

5 files as requested.  thanks for helping.

 

 

Addition.txt

FRST.txt

CheckResults.txt

Malwarebytes Anti-Ransomware.zip

logs.zip

[ttwotees]

Quote

Had the same problem. Ransomeware beta 7 could not make connection or start when starting Windows 7. Began using 6/4/16 Noticed disabling 7/21/16. Re-installed - working fine now.

 

[AdvancedSetup]

The logs indicate you might have some type of infection or possibly damage left over from a previous infection. Please post these same logs into a new topic in the following forum and someone will help you take a closer look at cleaning up your computer.

https://forums.malwarebytes.org/forum/7-malware-removal-help/

Thanks