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Network Internet & Audio not working after Malwarebyte cleanup


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I had issues with ads opening tabs in my google chrome, so i installed malwarebytes.

The first general threat-scan didnt find any issues. Then i did another custom scan on my main c: drive and it found 2 issues that malwarebytes quarantine and removed. I then restarted the computer as instructed and when i restarted, my internet, network system and audio are not working. I tried windows troubleshoot to detect and fix the issues but came upon system error messages like: "The Volume Shadow Copy service used by SystemRestore is not working". my PC setting also wont open

 

I have a windows 8.1 . please help.

logs: 

<?xml version="1.0" encoding="UTF-16" ?>
<mbam-log>
<header>
<date>2016/07/16 12:52:25 +0700</date>
<logfile>mbam-log-2016-07-16 (12-48-37).xml</logfile>
<isadmin>yes</isadmin>
</header>
<engine>
<version>2.2.1.1043</version>
<malware-database>v2016.02.16.06</malware-database>
<rootkit-database>v2016.05.27.01</rootkit-database>
<license>trial</license>
<file-protection>enabled</file-protection>
<web-protection>enabled</web-protection>
<self-protection>disabled</self-protection>
</engine>
<system>
<hostname>LENOVO-PC</hostname>
<ip>192.168.1.157</ip>
<osversion>Windows 8.1</osversion>
<arch>x64</arch>
<username>getty</username>
<filesys>NTFS</filesys>
</system>
<summary>
<type>threat</type>
<result>completed</result>
<objects>473475</objects>
<time>20499</time>
<processes>0</processes>
<modules>0</modules>
<keys>0</keys>
<values>0</values>
<datas>0</datas>
<folders>0</folders>
<files>0</files>
<sectors>0</sectors>
</summary>
<options>
<memory>enabled</memory>
<startup>enabled</startup>
<filesystem>enabled</filesystem>
<archives>enabled</archives>
<rootkits>disabled</rootkits>
<deeprootkit>disabled</deeprootkit>
<heuristics>enabled</heuristics>
<pup>enabled</pup>
<pum>enabled</pum>
</options>
<items>
</items>
</mbam-log>


<?xml version="1.0" encoding="UTF-16" ?>
<mbam-log>
<header>
<date>2016/07/16 18:36:07 +0700</date>
<logfile>mbam-log-2016-07-16 (18-35-41).xml</logfile>
<isadmin>yes</isadmin>
</header>
<engine>
<version>2.2.1.1043</version>
<malware-database>v2016.07.16.03</malware-database>
<rootkit-database>v2016.05.27.01</rootkit-database>
<license>trial</license>
<file-protection>enabled</file-protection>
<web-protection>enabled</web-protection>
<self-protection>disabled</self-protection>
</engine>
<system>
<hostname>LENOVO-PC</hostname>
<ip></ip>
<osversion>Windows 8.1</osversion>
<arch>x64</arch>
<username>getty</username>
<filesys>NTFS</filesys>
</system>
<summary>
<type>custom</type>
<result>completed</result>
<objects>656133</objects>
<time>63225</time>
<processes>0</processes>
<modules>0</modules>
<keys>0</keys>
<values>0</values>
<datas>0</datas>
<folders>0</folders>
<files>2</files>
<sectors>0</sectors>
</summary>
<options>
<memory>enabled</memory>
<startup>enabled</startup>
<filesystem>enabled</filesystem>
<archives>enabled</archives>
<rootkits>enabled</rootkits>
<deeprootkit>disabled</deeprootkit>
<heuristics>enabled</heuristics>
<pup>enabled</pup>
<pum>enabled</pum>
</options>
<items>
<file><path>C:\Masterspec\CD\MasterCollection_CS6_LS16\MasterCollection_CS6_LS16\- Cara 2.Patch All Adobe Product CS 6\Patch.exe</path><vendor>HackTool.Agent</vendor><action>success</action><hash>dad98f959ffb95a178ad0ef8f90716ea</hash></file>
<file><path>C:\Users\getty\AppData\Local\Google\Chrome\User Data\Default\File System\001\t\00\00000000</path><vendor>PUP.Optional.OneClickDownloader</vendor><action>success</action><hash>8d269490990125119340e14be41d8e72</hash></file>
</items>
</mbam-log>

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   <record severity="debug" LoggingEventType="1" datetime="2016-07-16T12:52:24.068655+07:00" source="Manual" type="Update" username="SYSTEM" systemname="LENOVO-PC" fromVersion="2016.2.12.1" last_modified_tag="b0f790b1-c9af-4f5e-89e4-85366155914d" name="Remediation Database" toVersion="2016.7.5.1" code="Unable to access update server" message="Failed"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-16T12:52:24.073659+07:00" source="Manual" type="Update" username="SYSTEM" systemname="LENOVO-PC" fromVersion="2016.2.16.8" last_modified_tag="7e309b33-6f30-440e-a4c4-8e8ee5474466" name="Domain Database" toVersion="2016.7.15.12" code="Unable to access update server" message="Failed"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-16T12:52:24.077661+07:00" source="Manual" type="Update" username="SYSTEM" systemname="LENOVO-PC" fromVersion="2016.2.8.1" last_modified_tag="f57bee6f-62fa-41c0-8d3e-f3cc2d572a16" name="IP Database" toVersion="2016.7.15.3" code="Unable to access update server" message="Failed"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-16T12:52:24.081668+07:00" source="Manual" type="Update" username="SYSTEM" systemname="LENOVO-PC" fromVersion="2016.2.16.6" last_modified_tag="a1b7a746-f34f-4163-9232-bab6b63220ba" name="Malware Database" toVersion="2016.7.16.1" code="Unable to access update server" message="Failed"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-16T12:52:24.091674+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="2e6a895d-30e9-4516-844f-dc3f2c9c2b87" result="Starting" subtype="Refresh"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-16T12:52:24.096675+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="9ff9ce31-0bcd-432a-9985-776e16a68f25" result="Stopping" subtype="Malicious Website Protection"></record>
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   <record severity="debug" LoggingEventType="2" datetime="2016-07-16T12:59:16.650992+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="aeac5218-9b46-45e8-8b79-ac9ae03969d4" result="Starting" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-16T12:59:29.070127+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="01d61b2c-75a1-4230-bb01-babe1d3cc475" result="Started" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-16T18:16:45.904358+07:00" source="Scheduler" type="Update" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="e514de85-8764-43e0-a30c-d33e9e8fcfd8" code="No Internet connection detected" message="Failed"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-16T18:20:40.569027+07:00" source="Scheduler" type="Update" username="SYSTEM" systemname="LENOVO-PC" fromVersion="2016.2.12.1" last_modified_tag="f5d8c460-4755-429f-9068-0173e0ff342f" name="Remediation Database" toVersion="2016.7.5.1"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-16T18:20:40.959657+07:00" source="Scheduler" type="Update" username="SYSTEM" systemname="LENOVO-PC" fromVersion="2016.2.8.1" last_modified_tag="d91be6d8-dae6-401a-97ce-088e1ef7a788" name="IP Database" toVersion="2016.7.15.3"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-16T18:20:41.490392+07:00" source="Scheduler" type="Update" username="SYSTEM" systemname="LENOVO-PC" fromVersion="2016.2.16.8" last_modified_tag="46cee3fc-2bab-4db8-9e22-696f23e0175d" name="Domain Database" toVersion="2016.7.16.1"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-16T18:20:48.726345+07:00" source="Scheduler" type="Update" username="SYSTEM" systemname="LENOVO-PC" fromVersion="2016.2.16.6" last_modified_tag="753ba5eb-0fd1-499c-aee8-324918b2ba9c" name="Malware Database" toVersion="2016.7.16.3"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-16T18:20:48.804524+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="6ef1e54f-afa4-4ee8-95ab-3dbab6c4af1c" result="Starting" subtype="Refresh"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-16T18:20:48.820113+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="6644cee1-d6a8-4d9d-b6e9-93ba68de3459" result="Stopping" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-16T18:20:54.624328+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="5dccfdf9-6731-4b7c-bcdc-addf16113d53" result="Stopped" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-16T18:25:55.804137+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="65b715ac-1c49-4bfe-b409-76c3b9cea1b3" result="Success" subtype="Refresh"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-16T18:25:55.821149+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="6a9029d0-2dc4-4bf9-a8ea-141be49cf151" result="Starting" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-16T18:25:58.123456+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="e42a1941-0b74-47ff-ae3d-d5d3ea7af97d" result="Started" subtype="Malicious Website Protection"></record>
   <record severity="debug" nonmalwaredetections="0" LoggingEventType="6" scanresult="completed" datetime="2016-07-16T18:34:04.168051+07:00" scantype="threat" source="Manual" starttime="2016-07-16T12:52:25+07:00" type="Scan" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="47b6cf81-90c4-4611-9f79-db136d412d18" duration="20499" malwaredetections="0"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-16T23:56:06.410284+07:00" source="Scheduler" type="Update" username="SYSTEM" systemname="LENOVO-PC" fromVersion="2016.7.15.3" last_modified_tag="d40a6944-2cb1-4303-83dc-14eeec19e9f9" name="IP Database" toVersion="2016.7.16.1"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-16T23:56:08.290416+07:00" source="Scheduler" type="Update" username="SYSTEM" systemname="LENOVO-PC" fromVersion="2016.7.16.1" last_modified_tag="d110ec0b-b854-4b1e-b1aa-7c3baa9cf136" name="Domain Database" toVersion="2016.7.16.2"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-16T23:56:09.326487+07:00" source="Scheduler" type="Update" username="SYSTEM" systemname="LENOVO-PC" fromVersion="2016.7.16.3" last_modified_tag="388a8b6c-7136-461e-b3f0-1b6f28921441" name="Malware Database" toVersion="2016.7.16.4"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-16T23:56:10.498577+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="e3d1d83e-3682-4f22-8ef5-7f521a1998d5" result="Starting" subtype="Refresh"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-16T23:56:10.554575+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="3f613a0b-e4f8-41e6-8806-1d15bb371b79" result="Stopping" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-16T23:59:07.362947+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="499245eb-4402-4248-b2a9-35df0b7f97e5" result="Stopped" subtype="Malicious Website Protection"></record>
</logs>

<?xml version="1.0" encoding="UTF-8" ?>
<logs>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T00:03:51.931087+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="76309363-9edd-4e69-a63a-dbd58199afee" result="Success" subtype="Refresh"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T00:03:52.099101+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="979078e5-f25b-4021-abb6-77d149306d15" result="Starting" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T00:03:54.255259+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="4aaf1fc9-c5d9-4366-a6aa-4d528d5be7b7" result="Started" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-17T10:41:03.391774+07:00" source="Scheduler" type="Update" username="SYSTEM" systemname="LENOVO-PC" fromVersion="2016.7.16.2" last_modified_tag="442b1806-f8a7-42aa-99c3-33ca76bf4c51" name="Domain Database" toVersion="2016.7.16.3"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-17T10:41:16.299927+07:00" source="Scheduler" type="Update" username="SYSTEM" systemname="LENOVO-PC" fromVersion="2016.7.16.4" last_modified_tag="86a1bf4e-ccfd-4d44-8754-57a2f1852de6" name="Malware Database" toVersion="2016.7.17.3"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T10:41:16.378106+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="c2865576-cb43-478a-b718-5570b8713222" result="Starting" subtype="Refresh"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T10:41:16.378106+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="47adc153-2e89-48a7-b0cd-b4798c3c6d0a" result="Stopping" subtype="Malicious Website Protection"></record>
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   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T10:47:16.635747+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="dc58ebc8-3ae2-449e-a82e-d3ab993ceee7" result="Started" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-17T13:43:49.159308+07:00" source="Scheduler" type="Update" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="83345b34-5a59-410f-97dd-6417bc7ea0b0" code="Unable to access update server" message="Failed"></record>
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   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T13:49:10.457953+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="b42dd33f-3c27-4abb-9b76-06cf10ccc034" result="Starting" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T13:49:10.676706+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="f36a91f5-b6fd-42e4-8b5d-2c1eb6e52dd7" result="Failed" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="4" datetime="2016-07-17T13:49:10.676706+07:00" source="Protection" type="Error" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="c06c2630-4dff-4d42-9921-56eab9252161" code="536870924" message="MWAC::CreateList - Rules IP Block List"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T14:04:57.896068+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="1f1a3c5f-3d88-4f42-b8f0-7e9d7713d733" result="Starting" subtype="Malware Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T14:04:57.958618+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="d5b30669-edf3-4ed8-a424-83def2ec5134" result="Started" subtype="Malware Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T14:04:57.989869+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="1d4ea792-f38d-439a-a255-8274b1cd5d01" result="Starting" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T14:04:58.380499+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="2d779623-8c30-4aaa-acd8-10026b4c2e36" result="Failed" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="4" datetime="2016-07-17T14:04:58.380499+07:00" source="Protection" type="Error" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="a54c134a-ecad-476e-b22a-0aa498777cf6" code="536870924" message="MWAC::CreateList - Rules IP Block List"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T14:10:14.192770+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="dcd362f7-5a7d-4759-86b3-6318692f6da5" result="Starting" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T14:10:14.208415+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="cabd9834-dcbc-461b-9ce0-38f04c960213" result="Failed" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="4" datetime="2016-07-17T14:10:14.208415+07:00" source="Protection" type="Error" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="d9788bb2-b9ab-4287-a0cb-c274f6f254f6" code="536870924" message="MWAC::CreateList - Rules IP Block List"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T14:10:15.614666+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="e61afe30-b133-4835-8083-a8003db030f9" result="Starting" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T14:10:15.614666+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="e07dbd9b-df98-4497-ad71-c4ce7132710f" result="Failed" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="4" datetime="2016-07-17T14:10:15.630291+07:00" source="Protection" type="Error" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="35ad7d42-4235-4def-8200-8afd618534ac" code="536870924" message="MWAC::CreateList - Rules IP Block List"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T14:10:17.083521+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="fedc9fab-d4ec-4091-8bd4-d3ab7b7a8060" result="Starting" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T14:10:17.099147+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="f46bb4f9-64df-46ac-8240-425eca93ab27" result="Failed" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="4" datetime="2016-07-17T14:10:17.099147+07:00" source="Protection" type="Error" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="416c957e-cebb-45d9-8928-221f62543522" code="536870924" message="MWAC::CreateList - Rules IP Block List"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T14:10:18.161661+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="d86b420e-8739-40f7-b435-e2abf47810ae" result="Starting" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T14:10:18.161661+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="80351a15-dcb2-4c58-add5-67d0a30350f3" result="Failed" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="4" datetime="2016-07-17T14:10:18.177306+07:00" source="Protection" type="Error" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="e93910f0-568b-4492-bf17-316b8bdff3c1" code="536870924" message="MWAC::CreateList - Rules IP Block List"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T14:10:18.921633+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="170a98c0-af7d-4461-a184-175aa6abf739" result="Starting" subtype="Malicious Website Protection"></record>
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   <record severity="debug" LoggingEventType="4" datetime="2016-07-17T14:10:18.937259+07:00" source="Protection" type="Error" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="dbb7bc41-9c12-4335-b5a6-089249572ad9" code="536870924" message="MWAC::CreateList - Rules IP Block List"></record>
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   <record severity="debug" LoggingEventType="4" datetime="2016-07-17T14:10:19.515393+07:00" source="Protection" type="Error" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="24ea4807-a5a3-4a65-8b5d-708657525533" code="536870924" message="MWAC::CreateList - Rules IP Block List"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-17T14:10:55.440292+07:00" source="Manual" type="Update" username="SYSTEM" systemname="LENOVO-PC" code="No Internet connection detected" last_modified_tag="caa20076-a3d1-45af-89d0-dd726a7a0a30" message="Failed"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T14:14:41.906889+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="e17e9b7a-d2eb-4910-8924-bea367ccc02f" result="Starting" subtype="Malware Protection"></record>
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   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T14:14:42.000592+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="5e7ab9f4-8c8d-47de-acff-9a4dc7958233" result="Starting" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T14:14:42.219394+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="e23840ac-ffa3-4393-956b-b31a7da916c3" result="Failed" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="4" datetime="2016-07-17T14:14:42.234970+07:00" source="Protection" type="Error" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="59efcd15-cdda-4a6a-b71f-65450bdd749f" code="536870924" message="MWAC::CreateList - Rules IP Block List"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-17T14:26:25.036514+07:00" source="Scheduler" type="Update" username="SYSTEM" systemname="LENOVO-PC" code="No Internet connection detected" last_modified_tag="15534575-bc62-4458-bbbc-ea2723599777" message="Failed"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-17T14:29:25.374027+07:00" source="Scheduler" type="Update" username="SYSTEM" systemname="LENOVO-PC" code="Unable to access update server" last_modified_tag="9b5c3667-d8b9-47a8-8295-90b73458f702" message="Failed"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T14:33:11.974533+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="ab7f6da6-2d41-4fbd-84c8-679ac4cd600a" result="Starting" subtype="Malware Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T14:33:12.130836+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="c2167937-84ca-40be-8d4d-fd8acc5f427e" result="Started" subtype="Malware Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T14:33:12.146462+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="a90abcf1-69a0-48e6-91de-bbee0b09e465" result="Starting" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T14:33:12.396465+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="23fa7f81-3d61-4f27-b884-0d9dfd3f27a3" result="Failed" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="4" datetime="2016-07-17T14:33:12.396465+07:00" source="Protection" type="Error" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="e398bea5-d7e4-4720-9130-b1a57dcded3f" code="536870924" message="MWAC::CreateList - Rules IP Block List"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-17T15:08:05.305154+07:00" source="Scheduler" type="Update" username="SYSTEM" systemname="LENOVO-PC" code="No Internet connection detected" last_modified_tag="392c3cc7-7d09-4321-90b2-a69d68693fc9" message="Failed"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-17T15:11:05.119882+07:00" source="Scheduler" type="Update" username="SYSTEM" systemname="LENOVO-PC" code="Unable to access update server" last_modified_tag="0705d6b3-2717-448e-b743-ff93177c2a73" message="Failed"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T15:22:56.542781+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="005480ad-fe8c-4e60-b75c-cfde92b3ca56" result="Starting" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T15:22:56.558391+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="b66f6da5-490a-4ff1-93c3-217daa90af7d" result="Failed" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="4" datetime="2016-07-17T15:22:56.558391+07:00" source="Protection" type="Error" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="8d28fd0d-4746-4d01-8f89-09e8f68072ed" code="536870924" message="MWAC::CreateList - Rules IP Block List"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T15:22:57.777153+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="46b52295-e201-407e-908e-98858c8ab517" result="Starting" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T15:22:57.777153+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="2df4e0da-72dc-49c7-b1c2-0099cc933190" result="Failed" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="4" datetime="2016-07-17T15:22:57.792780+07:00" source="Protection" type="Error" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="a9777826-132f-410d-a19a-303591972465" code="536870924" message="MWAC::CreateList - Rules IP Block List"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T15:22:58.886560+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="cf029f25-d745-49d4-ab5d-e4ad2dbb1bb2" result="Starting" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T15:22:58.902169+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="44b99d53-a0da-47c3-857d-7db8ab5b0a81" result="Failed" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="4" datetime="2016-07-17T15:22:58.902169+07:00" source="Protection" type="Error" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="95d567e3-6957-4cfc-9213-0d2385b3cd49" code="536870924" message="MWAC::CreateList - Rules IP Block List"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T15:22:59.558443+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="a88ada8e-f05b-4178-b132-662698299b8b" result="Starting" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T15:22:59.574050+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="6fe463ed-f957-471c-a146-4b13096cc361" result="Failed" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="4" datetime="2016-07-17T15:22:59.574050+07:00" source="Protection" type="Error" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="cf937ba9-b7b1-4fe9-943b-87210a5e5e7d" code="536870924" message="MWAC::CreateList - Rules IP Block List"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T15:23:00.339684+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="ea340741-3801-4696-beab-a051a6f5dc40" result="Starting" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T15:23:00.355310+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="149f80c9-72a3-4ea6-9b97-c5861afaa3e0" result="Failed" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="4" datetime="2016-07-17T15:23:00.355310+07:00" source="Protection" type="Error" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="daa04b7c-720e-44aa-86af-2156de796a8b" code="536870924" message="MWAC::CreateList - Rules IP Block List"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-17T15:23:01.964757+07:00" source="Manual" type="Update" username="SYSTEM" systemname="LENOVO-PC" code="No Internet connection detected" last_modified_tag="5d7dd8f3-a789-40e9-95c1-e4613746d9fe" message="Failed"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T15:42:38.146585+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="69e6a755-f4d9-4a1c-b05a-7531d62f757f" result="Starting" subtype="Malware Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T15:42:38.177841+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="c5d4778a-12bf-486b-80fe-eb6b5421c349" result="Started" subtype="Malware Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T15:42:38.193461+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="1d2d829c-a3cb-444a-8a2d-4f5b6710dd35" result="Starting" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="2" datetime="2016-07-17T15:42:38.365338+07:00" source="Protection" type="Protection" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="cc97ee23-5f5d-4908-bab6-ebb3e7875852" result="Failed" subtype="Malicious Website Protection"></record>
   <record severity="debug" LoggingEventType="4" datetime="2016-07-17T15:42:38.365338+07:00" source="Protection" type="Error" username="SYSTEM" systemname="LENOVO-PC" last_modified_tag="e1b6daf3-be86-4b15-b979-f58dfe120feb" code="536870924" message="MWAC::CreateList - Rules IP Block List"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-17T16:36:58.656943+07:00" source="Scheduler" type="Update" username="SYSTEM" systemname="LENOVO-PC" code="No Internet connection detected" last_modified_tag="9f8a7be8-37a7-44af-a959-44cc694a7ba7" message="Failed"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-17T16:39:58.738668+07:00" source="Scheduler" type="Update" username="SYSTEM" systemname="LENOVO-PC" code="Unable to access update server" last_modified_tag="15b0c8a2-8b81-4a37-888e-efa4199ef544" message="Failed"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-17T17:14:30.957759+07:00" source="Scheduler" type="Update" username="SYSTEM" systemname="LENOVO-PC" code="No Internet connection detected" last_modified_tag="12454ede-f9e9-47bc-99a8-c9c276ef2f2a" message="Failed"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-17T17:17:31.085253+07:00" source="Scheduler" type="Update" username="SYSTEM" systemname="LENOVO-PC" code="Unable to access update server" last_modified_tag="4399d300-2d35-4197-a4ef-786fd4b3b7db" message="Failed"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-17T17:28:35.970184+07:00" source="Scheduler" type="Update" username="SYSTEM" systemname="LENOVO-PC" code="No Internet connection detected" last_modified_tag="5fd56ec8-b6cb-4901-b2f5-511978fca182" message="Failed"></record>
   <record severity="debug" LoggingEventType="1" datetime="2016-07-17T17:31:36.082076+07:00" source="Scheduler" type="Update" username="SYSTEM" systemname="LENOVO-PC" code="Unable to access update server" last_modified_tag="f7c9640b-7258-4f49-96e2-49b4b583fdf4" message="Failed"></record>
</logs>

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Hello Getagunn and welcome to Malwarebytes,

My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please:

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...


Can you post the log from Malwarebytes scan that you say affected your system, to get the log from Malwarebytes do the following:
 
  • Click on the History tab > Application Logs.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
    XML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
     
  • Recommend you use "Copy to Clipboard", then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,


Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Let me see those logs in your next reply....

Thank you,

Kevin....
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Can you also post the log from Malwarebytes scan that caused the issue you mention. One other point, I see you have Pokki by SweetLabs running, do you really need Pokki?

 

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Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Please download http://www.majorgeeks.com/mg/getmirror/complete_internet_repair,1.html Complete Internet Repair and transfer it to your Desktop.

Download Mirror http://www.majorgeeks.com/mg/getmirror/complete_internet_repair,2.html

Double click the icon and select Extract (accept UAC alert if applicable)

Double click the Complete Internet Repair folder on your desktop.

Run the version relevant to your system, 32 bit or 64 bit.

Double click the CIntRep.exe icon <----32 bit version.

Double click the ClntRep_64.exe icon <--- 64 bit version

Place a checkmark next to the following entries:
 
  • Reset Internet Protocol (TCP/IP)
  • Repair Winsock (Reset Catalog)
  • Renew Internet Connections
  • Flush DNS Resolver Cache
  • Repair Internet Explorer
  • Clear Windows Update History
  • Repair Windows / Automatic Updates
  • Repair SSL / HTTPS / Cryptography
  • Reset Windows Firewall Configuration
  • Restore the default hosts file
  • Repair Workgroup Computers view



Click Go!

Ignore any error messages for now

Click OK to reboot your computer, Is the connection restored?

Thank you,

Kevin

Fixlist.txt

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Have not seen any direct malware or infection on your system, there were remnants of a previous infection, possibly ZeroAccess.... Run the following please:

Download Farbar Service Scanner from here: http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/ and run it on the computer with the issue.

Make sure the following options are checked:
 
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender
 
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


Next,

Please download MiniToolBox from here:

http://www.bleepingcomputer.com/download/minitoolbox/dl/65/

Transfer to sick PC save to desktop and run it.

Checkmark the following checkboxes:
 
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
  • List Restore Points



Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Thank you,

Kevin....

 

 

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Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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