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help me i cant remove malwarebytes


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Hello Nico942 and welcom to Malwarebytes,

Lets try a clean install of Malwarebytes first, as follows please:

Please download MBAM-clean and save it to your desktop.
 
  • Right-click on mbam-clean.exe icon and select user posted image Run as Administrator to start the tool.
  • It will ask you to reboot the machine - please do so.
  • Run the cleaner tool again, re-boot when complete. <<<---do not miss this step


Download & install the newset MBAM version.

Please download user posted imageMalwarebytes Anti-Malware
 
  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.



Save the file to your desktop and include its content in your next reply.

If you have lost the activation licence key information it can be located here: http://www.cleverbridge.com/342/?scope=cusecolp

Thank you,

Kevin....

 

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