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Cannot connect to server, then disabled


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Hello TheBBG and :welcome:

Thanks for the archive files.  Rather than a simple re-install of MBARW Beta7, please consider a clean install of MBARW Beta7:

1. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel.
2. If MBARW Beta7 was uninstalled successfully, the following sub-directories will have been deleted from a typical Windows 10 x64 system:

                         C:\Program Files\Malwarebytes\
                         C:\ProgramData\Malwarebytes Anti-Ransomware\
                         C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually.  If necessary, any remaining/uninstalled directory must be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the Malwarebytes Anti-Ransomware BETA 7 Now Available topic.
6. Right-click the saved MBARW_Setup.exe file and left-click RunAsAdmin.jpg  Run as administrator from the context menu and continue.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.  Thank you for beta testing MBARW and your valued feedback.

 

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I should have noted it was a clean (re)install.  My bad - terminology fail.  I tried pressing "fix now" again just because I was bored and noticed the "green" went on for a few milliseconds before going off - and after 10-20 times it stayed enabled.

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  • 2 weeks later...

MAR continues to randomly go disabled.  Most of the time it will restart given a few presses of the "start", but sometimes it requires a reboot and a press, and sometimes it starts by itself.  Also did a full scan with MBAM and Panda AV with nothing adverse reported.  Same beta on another PC here runs fine, so whatever, it is specific to this one.  Have also done SFC and DISM runs, both reporting all OK (after some repairs).  What can I send you when it goes bad again?

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Hello TheBBG:

You may actually send the logs now.  Please create the following zipped archives for MBARW developer team analysis:

Create a .zip archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
Create another .zip archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the zipped archives to your next reply.  Thank you for beta testing MBARW and your valuable feedback.

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