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Malwarebytes crashes during Heuristic Scan


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I'm having the same problem as the person in this thread 

 I'm concerned about the   This fix was created for this user for use on that particular machine. icon_exclaim.gif
icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif
 message, so I'd appreciate some support regarding this issue. Can you guarantee that my computer will be fine if I use this file? If not, can I have a file that will work?

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Hello AlexMagnei

 

I would like you to run a new threat scan for me but this time I would like you to be in safe mode when you run it.

.

Reboot your computer in Safe Mode.

  1. If the computer is running, shut down Windows, and then turn off the power.
  2. Wait 30 seconds and then turn the computer on.
  3. Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a # “keyboard error” message. To resolve this, restart the computer and try again.
  4. Ensure that the Safe Mode option is selected.
  5. Press Enter. The computer then begins to start in Safe mode.
  6. Login on your usual account.

.

To Run Scan:

  1. Open Malwarebytes Anti-Malware
  2. On the Dashboard, click the “Scan Now” button.
  3. A Threat Scan will begin.
  4. When the scan is complete, if there have been detections, verify that everything has been selected (All boxes on left have a check mark)
    • if they are many to check you can put a check mark in the very top box and it will select them all
  5. click “Remove Selected” to allow MBAM to clean what was detected.
  6. In most cases, a restart will be required.
  7. Wait for the prompt to restart the computer to appear, then click on Yes.

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To get the report:

  1. After the restart once you are back at your desktop, open MBAM once more.
  2. Click on the “History” at the top
  3. On the left go to “Application Logs”.
  4. Double click on the scan log which shows the Date and time of the scan just performed.
  5. Click on Export at the bottom left.
  6. Click Text file (.txt)
  7. In the “Save File” dialog box, on the left click on “Desktop”.
  8. In the “File name” box type “Scan log” as the name.
  9. A message box named File Saved should appear stating Your file has been successfully exported.
  10. Click Ok
  11. Attach that saved log to your next reply.

 

 

Gringo

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Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

 

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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