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Could Malwarebytes be interfering with Phantom?


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I've been running Malwarebytes Anti-Malware Premium for quite a while.

Recently I installed Avira Phantom VPN Free.

It works for a while and then stops working.  I'm trying to figure out what's wrong.

When it stops working, I notice that its Startup Type switches from Automatic to Disabled, and it Status switches from Running, sometimes to Stopped, and sometimes to (blank).

Is it possible that Malwarebytes is mistaking Phantom for a malicious process, and is stopping it?

If so, is there any way to make Malwarebytes give Phantom "permission" to continue running?

Thanks for any help.

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Hi:

Thanks for the logs.

There are several things on this system that need attention, but, for starters, your MBAM protection logs date back to 2014. 
That suggests that the program has not been cleanly reinstalled for 2 years.

So, for starters, I suggest that you please carefully follow ALL the steps in this pinned topic: MBAM Clean Removal Process 2x.
Please be sure to have your license info handy AND to deactivate your account (dashboard > my account > "deactivate") before you begin.
Please be sure to reboot when prompted by the removal tool.  It's a good idea to reboot again after the reinstall.

Please post back after that with a status update.

Thanks,

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1 hour ago, Flummoxed said:

Just triple checking: if I do a new clean install, this won't create any confusion about my license, right?

No you won't so long as you follow the instructions given....

17 hours ago, daledoc1 said:

Please be sure to have your license info handy AND to deactivate your account (dashboard > my account > "deactivate") before you begin.

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