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Error installing Malwarebytes: Runetime Error (at 110:137): Could not call proc


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I am helping a friend with issues her son is having with his laptop. Internet Explorer is no longer working (either missing or corrupt files) and the ability to connect to the internet is also affected. The laptop appears to be infected with a virus or malware. I tried to install Malwarebytes but received an error -  Runetime Error (at 110:137): Could not call proc.

I followed the instructions on your website and my .txt files are attached. Please note that since the ability to connect to the internet is affected, the install of FRST did encounter an error when looking for updates online.

 

Thank you in advance,

  Al

 

Addition.txt

FRST.txt

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Hello JustAl and welcome to Malwarebytes,

My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please:

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Run the following and post the produced logs...

Go here: https://www.zemana.com/Download download and install Zemana Anti-malware. Allow a shortcut to be saved to your Desktop.. The tool will be active with a 15 day trial....

Right click on user posted image Zemana Antimalware and select "Run as Administrator"

From the GUI select "Settings"

user posted image

In the new window Select 1. Updates, when complete Select 2. Real Time Protection.

user posted image

In the next window make sure 1. all boxes are checkmarked and the action is "Quarantine" and then " 2. Select the home icon.

user posted image

In the new window select "Scan"

user posted image

When the scan completes check each found entry (if any). For "Suspicious Browser Settings" choose REPAIR for all other entries choose QUARANTINE then select the "Next" tab


The action complete window will open, from there select the "Back" tab. That will take you back to the home screen...

On that screen select the "Reports" tab. (Looks like 3 chimneys)

user posted image

On that screen select and highlite the scan details line, then select "Open Report"

user posted image

Copy and paste that log to your reply...

Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Thank you,

Kevin....
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Kevin,

Thank you for the quick response. 

I downloaded Zemana and tried to install it. However, I received an error after selecting the language to use: 

The application was unable to start correctly (0xc0000022), Click OK to close the application.

(the above message was displayed three times - that is, after clicking OK it appeared again. I clicked OK and it appeared one more time)

I seem to be in a catch-22 situation... I need to install malware software but whatever is affecting the laptop is stopping the install attempts (both for Malwarebytes and Zemana).

Thank you,

  Al

 

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Your system is awash with infection, before we go any further run the following and post the produced log...

Run FRST one more time:

Type the following in the edit box after "Search:".

dnsapi.dll

Click Search button and post the log (Search.txt) it makes to your reply.

Thank you,

Kevin

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Thanks for the log Al, continue as follows:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Check the internet connection after your system is re-booted, is the connection restored. If so install and run Malwarebytes...

Please download user posted imageMalwarebytes Anti-Malware
 
  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.


Save the file to your desktop and include its content in your next reply.

Next,

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs....

Let me see the produce logs....

Thank you,

Kevin....

 

 

Fixlist.txt

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Kevin,

I was able to run Malwarebytes and have included the scan log. I actually have included two of them (scanlogrb.txt and scanlogrb2.txt) - after the first scan was completed and the system rebooted, Malwarebytes poped up a message stating the it was recommended that a run another scan so I did.

Also included in my attachments are the files from running FRST a second time (FRST2.txt and Addition2.txt).

Thank you,

  Al

 

scanlogrb.txt

scanlogrb2.txt

Addition2.txt

FRST2.txt

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Hello again AL,

Thanks for those logs, you never posted the log from the fix made with FRST "fixlog.txt" is no big deal as the fresh logs from FRST do show a significant difference has been made...

Lets continue, please do the following steps in the order given :-

Goole Chrome Browser is totally exploited, we need to make a full "clean reinstall"

If your Chrome Bookmarks are important do this first:

Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks.....

Continue for a clean install:

Remove all synced data from Chrome go here: http://www.howtogeek.com/103655/how-to-delete-your-google-chrome-browser-sync-data/ follow those instructions... It is essntial that any/all synced data is removed when the browser is hijacked or exploited in anyway...

Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!!

Navigate to C:\Users\Your user name\Appdata\Local from that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata)

For XP that will be My Computer > C:\ Documents and Settings\Your User Name\Application Data\Roaming

How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Install Google Chrome from here: https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html

Install Adblock Plus to Chrome: https://chrome.google.com/webstore/detail/adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb

Install DrWeb Link Ant-virus Link Checker: https://chrome.google.com/webstore/detail/drweb-anti-virus-link-che/aleggpabliehgbeagmfhnodcijcmbonb?hl=en

Next,

Norton Security is showing as disabled and outdated, if you no longer use NIS use the removal tool at the following link to fully remove it..

http://www.bleepingcomputer.com/download/norton-removal-tool/

Next

Download the following:

Download GeekUninstaller from here: http://www.geekuninstaller.com/download (Choose free version) Save Geek.zip to your Desktop. (Visit the Home page at that link for necessary information)

Extract Geek Uninstaller and save to your Desktop. There is no need to install, the executable is portable and can also be run from a USB if required.

Run the tool, the main GUI will populate with installed programs list,

Left click on Program name to highlight that entry.

Select Action from the Menu bar, then Uninstall from there follow the prompts.

If Uninstall fails open the "Action" menu one more time and use "Force Removal" option

Use that tool to uninstall the following:

FlashBeat
Gameo
Java 7 Update 6
Search module
shopperz201020150925 2.0.0.471
Wincore MediaBar
YTDownloader


Re-boot when the uninstalls are completed....

Next,

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Download AdwCleaner by Xplode onto your Desktop.
 
  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...


Next,

Download Sophos Free Virus Removal Tool and save it to your desktop.
 
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....


Let me see those logs, also give an update on any remaining issues or concerns...

Thank you,

Kevin....

 

 

Fixlist.txt

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Kevin,

Here are the files you requested.

There are two log files from Sophos, which found three items to clean up. The first log (ending with cu1a) is from after the initial clean up. The second log (ending with cu1b) is the log from after the reboot as there was one item that could not be cleaned up without a reboot. There appears to be one item that Sophos can not clean up: Troj/Patched-BM

 

Thank you,

  Al

 

Fixlog.txt

AdwCleaner[C1].txt

SophosVirusRemovalToolcu1a.txt

SophosVirusRemovalToolcu1b.txt

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What is the current status of your system, are ther any remaining issues or concerns?

Regarding the file Sophos failed to move, lets try with FRST.....

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

 

Fixlist.txt

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Kevin,

Here is the new log from FRST.

As far as I can tell the system seems to operating fine, but I am not the one that normally uses it. I will give it back to the owner's mom so she can give me some feedback. Her son is away on summer vacation at his grandparents' home in southern California so I'm not sure when he will have a chance to get his hands on it. I will be installing anti-virus protection before giving it back though :) 

Thank you,

  Al

 

Fixlog.txt

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If the sytem is operating ok we can clean up..

Download the following uninstaller tool to uninstall Zemana and Sophos AV....

Download GeekUninstaller from here: http://www.geekuninstaller.com/download (Choose free version) Save Geek.zip to your Desktop. (Visit the Home page at that link for necessary information)

Extract Geek Uninstaller and save to your Desktop. There is no need to install, the executable is portable and can also be run from a USB if required.

Run the tool, the main GUI will populate with installed programs list,

Left click on Program name to highlight that entry.

Select Action from the Menu bar, then Uninstall from there follow the prompts.

If Uninstall fails open the "Action" menu one more time and use "Force Removal" option

Next,

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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  • Root Admin

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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