Maalwarebytes Hiding On My Notebook.

[LodeHere]

Hi!

 

it's been already quite some time now that unless I call it up in the Start menu, Malwarebytes Anti-Malware is nowhere to be seen on my notebook. It's icon does no longer appear in my tray bar, unless I call the program up from Start, and after a reboot it's gone again. And every time I call it up, it shows a warning message that it is behind updates.

 

I'm using Windows 8.1. 
 

[daledoc1]

Hello and welcome back, @LodeHere:

I'm not sure what's going on.

EDIT: Are you referring to MBAM or MBAE??? (You have posted in the MBAE Questions area, but your post mentions MBAM. Just looking for clarification, so we can better assist you.)

--------------------------------

Let's try this first....

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
   1. Please be sure to have your license info handy and to disable your license from the GUI > my account > disable before you start the process, as explained in the tutorial.
   2. Please be sure to reboot when prompted by the removal tool. It's a good idea to reboot again after reinstalling.
   3. Be sure you are logged in to Windows from an Admin account for the reinstall.
2. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

Thank you,

P.S. The forum mod team may move this thread to the MBAM Support forum. No worries, though.

Edited July 10, 2016 by daledoc1

[LodeHere]

Thank you much.

 I unistalled using a popular uninstaller (free version) and chose the most thorough scan. (After uninstalling I still let it remove 170 registry items.) Downloaded the latest version of Malwarebytes Anti-Malware and filled in my licence key. But the message said to fill in a valid one. (Which it was.) So I added my ID number, and then it worked.

Now after 2 reboots the icon stays in my tray bar.


 

[LodeHere]

PS:

Maybe it's my old Opera browser, but when trying to edit my post after 2 minutes a message appeared the time for editing had passed. I would otherwise also corrected misspelling Malwarebytes in the headline of this thread. My apologies. 

 

Edited July 10, 2016 by LodeHere

[daledoc1]

Hi:

I'm glad you were able to resolve your issue.

For future reference, there's no need to use 3rd-party uninstallers.
The "best practices" we recommend are to follow the steps here, using our special removal tool: MBAM Clean Removal Process 2x

It also sounds as if you were infected. With such a high number of scan detections, it's possible many of them were PUPs.
However, without seeing the scan logs, it's hard to know if there was/is more serious malware on the system.
If you'd like a bit of free, expert help with a second opinion, I suggest following the advice here: Available Assistance for Possibly Infected Computers
It explains the options for free, expert help >>AND<< the suggested, preliminary steps to expedite the process.
A malware analyst will assist you with looking into your issue - the helper will guide you through scanning, cleanup and repair.

Thanks again,

P.S. The forum mod team may move this thread to the MBAM Support forum. No worries, though.

Edited July 10, 2016 by daledoc1
added PUPs link

[LodeHere]

Thank you much again. I'lll look into it. 
 

[LodeHere]

PS:

I had already scanned with MBAM -most thorough scan option- and also with 3 other well known brands. Two of them free, one of them using 68 scan engines. Nothing suspicious found, so I think my notebook is clean.