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SmartCoupon on my Chrome

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I am experiencing an issue - every time I run Mlwarbytes, it will find multiple items called PUP.Optional.SmartCoupon. I suspect it is not very dangerous, according to my MWB performance. But I would rather get rid of it :)

I am attaching logs from MWB and from FarbarRecoveryTool. Please let me know, if anybody can help me :) I have just reinstalled the system after C Format, and upgraded to windows 10 (64bit). It is really strange, that this thing is already here. I found similliar treat on my laptop, so I guess it is something in my software or maybe in my chrome extensions (they load up automatically, when I log in to Chrome)






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  • Root Admin

Hello @ubicz and :welcome:

No not too dangerous

Please read the following and post back the logs when ready and we'll see about getting you cleaned up.

Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.

  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
  • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
  • Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive
  • Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you.
  • The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue.
  • You can check here if you're not sure if your computer is 32-bit or 64-bit
  • Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners.
  • When we are done, I'll give you instructions on how to cleanup all the tools and logs
  • Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
  • Your topic will be closed if you haven't replied within 3 days
  • (If I have not responded within 24 hours, please send me a Private Message as a reminder)

RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.

Link 1 | Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.

Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.
  • Make sure that at least the first two check boxes are selected.
  • Click on OK
  • Then click on YES to create the folder.
  • Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Please run a Threat Scan with MBAM. If you're unable to run or complete the scan as shown below please see the following:
MBAM Clean Removal Process 2x
When reinstalling the program please try the latest version.

Right click and choose "Run as administrator" to open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

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Thank you for your answer :) It took a while for me to answer (there were some power cut off in my region of Poland recently ^^)

Ok, so - MBAM didn't find any threats. I paste the scan log down here. 

Malwarebytes Anti-Malware

Malwarebytes Anti-Malware

Scan Date: 11/07/2016
Scan Time: 23:57
Administrator: Yes

Malware Database: v2016.07.11.10
Rootkit Database: v2016.05.27.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: Admin

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 295811
Time Elapsed: 9 min, 25 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


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  • Root Admin

Thanks, okay let's move on to the next set


Please go ahead and run through the following steps and post back the logs when ready.

Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus

Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista / Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.


Download Sophos Free Virus Removal Tool and save it to your desktop.

  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit



  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.
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Ok. Finally done :) One problem though - I coudln't find the JRT txt file, so I ran the scan again (so the log here was run after all other steps, but I also did it in the correct order - simply don't have a text file :() 

Step 04

Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.7 (07.03.2016)
Operating System: Windows 10 Pro x64 
Ran by Admin (Administrator) on 13/07/2016 at 16:49:46.72

File System: 0 

Registry: 1 

Successfully deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Run\\GoogleChromeAutoLaunch_A5B343D047FD8BD2F268B0EA0F8DBD7C (Registry Value) 

Scan was completed on 13/07/2016 at 16:52:09.49
End of JRT log

Step 5

# AdwCleaner v5.201 - Logfile created 12/07/2016 at 18:43:31
# Updated 30/06/2016 by ToolsLib
# Database : 2016-07-12.1 [Server]
# Operating system : Windows 10 Pro  (X64)
# Username : Admin - DESKTOP-EQST05R
# Running from : C:\Users\Admin\Downloads\AdwCleaner.exe
# Option : Scan
# Support : https://toolslib.net/forum

***** [ Services ] *****

***** [ Folders ] *****

Folder Found : C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Extensions\ljkalbbbffedallekgkdheknngopfhif

***** [ Files ] *****

***** [ DLL ] *****

***** [ WMI ] *****

***** [ Shortcuts ] *****

***** [ Scheduled tasks ] *****

***** [ Registry ] *****

***** [ Web browsers ] *****

[C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Startup_URLs] Found : hxxp://www.searchgol.com/?babsrc=HP_ss&mntrId=700F0022FAE5E6CE&affID=125032&tsp=5032
[C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Startup_URLs] Found : hxxp://www.searchgol.com/?babsrc=HP_ss&mntrId=D8C9902B3413BF55&affID=119357&tsp=5021
[C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Startup_URLs] Found : hxxp://start.qone8.com/?type=hp&ts=1397238913&from=tt4u&uid=WDCXWD3200BEVT-22ZCT0_WD-WXB0A59K7154K7154
[C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Startup_URLs] Found : hxxp://mysearch.avg.com?cid={ABED75EE-FAAA-4937-8C12-8DBB92D10B4D}&mid=f34bdcd1f49847d29525d16f5e987b91-7d4b74d82558c4d9a42c86ac974c58a1b8a71972&lang=pl&ds=AVG&coid=avgtbavg&cmpid=&pr=fr&d=2014-04-14 11:07:58&v=
[C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Startup_URLs] Found : hxxp://www.google.com|hxxp://www.searchgol.com/?babsrc=HP_ss&mntrId={ABED75EE-FAAA-4937-8C12-8DBB92D10B4D}&affID=125032&tsp=5032||hxxp://www.searchgol.com/?babsrc=HP_ss&mntrId=D8C9902B3413BF55&affID=119357&tsp=5021|hxxp://start.qone8.com/?type=hp&ts=1397238913&from=tt4u&uid=WDCXWD3200BEVT-22ZCT0_WD-WXB0A59K7154K7154|hxxp://mysearch.avg.com?cid={ABED75EE-FAAA-4937-8C12-8DBB92D10B4D}&mid=f34bdcd1f49847d29525d16f5e987b91-7d4b74d82558c4d9a42c86ac974c58a1b8a71972&lang=pl&ds=AVG&coid=avgtbavg&cmpid=&pr=fr&d=2014-04-14 11:07:58&v=
[C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Startup_URLs] Found : hxxp://mysearch.avg.com?cid={ABED75EE-FAAA-4937-8C12-8DBB92D10B4D}&mid=f34bdcd1f49847d29525d16f5e987b91-7d4b74d82558c4d9a42c86ac974c58a1b8a71972&lang=pl&ds=AVG&coid=avgtbavg&cmpid=&pr=fr&d=2014-04-14 11:07:58&v=
[C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Startup_URLs] Found : hxxps://mysearch.avg.com?cid={ABED75EE-FAAA-4937-8C12-8DBB92D10B4D}&mid=f34bdcd1f49847d29525d16f5e987b91-7d4b74d82558c4d9a42c86ac974c58a1b8a71972&lang=pl&ds=AVG&coid=avgtbavg&cmpid=&pr=fr&d=2014-04-14 11:07:58&v=
[C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Found : emebnfadbcfbcnebjhlohinanlbkcmhj
[C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Found : ljkalbbbffedallekgkdheknngopfhif
[C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Found : pelmeidfhdlhlbjimpabfcbnnojbboma


C:\AdwCleaner\AdwCleaner[S1].txt - [3479 bytes] - [12/07/2016 18:43:31]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [3552 bytes] ##########

Step 06

Sophos found nothing (scan took terribly wrong :D)

Step 07





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  • Root Admin

Please reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.


Click on Help / Troubleshooting Information then click on the Reset Firefox button.


I would like to reset Chrome back to defaults to completely clear out what is going on with Chrome.

You can keep your “Bookmarks” if you want to keep them, but you have to export them first – >> Export Bookmarks << – Everything else should be removed.

Then I need you to go to >> Google Sync << and sign into your account.
Scroll down until you see the reset sync button and click on the button
At the prompt click on Ok.

Reset Your Browser Settings

  1. In the top-right corner of the browser window, click the “Chrome Menu” icon (Three horizontal lines)
  2. Select Settings.
  3. At the bottom, click Show advanced settings…
  4. Scroll down until you see “Reset settings”, Then click on the button Reset Settings.
  5. In the dialog that appears, click Reset.

Close Chrome and restart it and check it out for me please

Edited by AdvancedSetup
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  • Root Admin

I'm sorry but doing forensic analysis, of a computer is a very time intensive and procedure-intensive undertaking. One needs to analyze and not remove data, but we're not here to assist in locating the exact ingress into the system from a threat as it takes way too long. The information below will help give you a more generic understanding of how and why infection do get onto systems though and how to help prevent it in the future.


At this time there are no more signs of an infection on your system.
However if you are still seeing any signs of an infection please let me know.

Let's go ahead and remove the tools and logs we've used during this process.

Most of the tools used are potentially dangerous to use unsupervised or if ran at the wrong time.
They are often updated daily so if you went to use them again in the future they would be outdated anyways.

The following procedures will implement some cleanup procedures to remove these tools.
bwebb7v.jpgDownload Delfix from here and save it to your desktop. (you may already have this)

  • Ensure Remove disinfection tools is checked.
  • Click the Run button.
  • Reboot

Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

If there are any other left over Folders, Files, Logs then you can delete them on your own.
Please visit the following link to see how to delete old System Restore Points. Please delete all of them and create a new one at this time.
How to Delete System Protection Restore Points in Windows 7 and Windows 8

Remove all but the most recent Restore Point on Windows XP

As Java seems to get exploited on a regular basis I advise not using Java if possible but to at least disable java in your web browsers
How do I disable Java in my web browser? - Disable Java

A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data.
Nothing is 100% bulletproof but with a little bit of education you can certainly swing things in your favor.

If you're not currently using Malwarebytes Premium then you may want to consider purchasing the product which can also help greatly reduce the risk of a future infection.


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