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TrackOFF Whitelisting


georgeTrackOFF

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Hello,

We are TrackOFF, a consumer privacy company headquartered in Baltimore, Maryland. Our product is getting a new release and we’d like to have it permanently whitelisted. It has been a false positive in the past.

Here are the download links to our products:

https://trackoff.com/install

https://trackoff.com/downloads/reseller/watchdog/WatchDog_Privacy.exe

Also, we will be using the same certificate to digitally sign all of our versions going forward, so if you could whitelist all products signed with our digital signature, that would be wonderful.

Please let me know how we can be helpful in the process, and if there’s any additional materials that I can provide.

Thank you for your time and attention in this matter. 

-george@trackoff.com

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  • Staff

Hi,

We do not have a whitelist program in the way you describe. Also because we've experience this can also be abused and can lead to false negatives.

We do have procedures & preventions in our back end to help prevent/lessen the number of false positives but we do not have vendors upload files they wish to be whitelisted.

 

If some of your clients are seeing false detections by our product on your program(s), please direct them to this site where they can follow the instructions for attaching MBAM logs & a zipped copy of the file(s) being detected.

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