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Possibe Infection?


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Referred by Firefox from another section of the forum for likely infection.  Have followed directions for MBAM clean, to fully remove and install Malwarebytes. Attached are FRST.txt and Addition.txt.  Both ran not as administrator.  Do I need to run them again as the administrator?  Thanks Firefox for sending me in the right direction.

Addition.txt

FRST.txt

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Hello and welcome to Malwarebytes,

My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please:

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Change the download folder setting in the default Browser so all tools we may use are saved to the Desktop:

user posted imageGoogle Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. user posted image
Choose Settings. at the bottom of the screen click the
"Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.

user posted imageMozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. user posted image Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu.

user posted imageInternet Explorer - Click the Tools menu in the upper right-corner of the browser. user posted image Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

user posted imageChange default download folder location in Edge -Boot to a user account with admin status, select start > file explorer > right click on "Downloads" folder and select "Properties"

In the new window select "Location" tab > clear the text field box and type in or copy/paste %userprofile%\Desktop > select "Apply" then "OK"

Be aware you are not changing the Browser download folder location, you are changing the user’s download directory location.....

Next,

Follow the instructions in the following link to show hidden files:

http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Next,

Download RKill from here: http://www.bleepingcomputer.com/download/rkill/

There are three buttons to choose from with different names on, select the first one and save it to your desktop.
 
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7/8/10, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • A log pops up at the end of the run. This log file is located at C:\rkill.log. Please post this in your next reply.
  • If you do not see the black box flash on the screen delete the icon from the desktop and go back to the link for the download, select the next button and try to run the tool again, continue to repeat this process using the remaining buttons until the tool runs. You will find further links if you scroll down the page with other names, try them one at a time.
  • If the tool does not run from any of the links provided, please let me know.


Next,

Please open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete Apply Actions to any found entries.
  • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.


To get the log from Malwarebytes do the following:
 
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
    XML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…



If Malwarebytes is not installed follow these instructions first:

Download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish. Follow the instructions above....


Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach those logs to your reply.


Let me see those logs in your reply...

Thank you,

Kevin
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Thanks for those logs, continue as follows:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Go here: https://www.zemana.com/Download download and install Zemana Anti-malware. Allow a shortcut to be saved to your Desktop.. The tool will be active with a 15 day trial....

Right click on user posted image Zemana Antimalware and select "Run as Administrator"

From the GUI select "Settings"

user posted image

In the new window Select 1. Updates, when complete Select 2. Real Time Protection.

user posted image

In the next window make sure 1. all boxes are checkmarked and the action is "Quarantine" and then " 2. Select the home icon.

user posted image

In the new window select "Scan"

user posted image

When the scan completes check each found entry (if any). For "Suspicious Browser Settings" choose REPAIR for all other entries choose QUARANTINE then select the "Next" tab


The action complete window will open, from there select the "Back" tab. That will take you back to the home screen...

On that screen select the "Reports" tab. (Looks like 3 chimneys)

user posted image

On that screen select and highlite the scan details line, then select "Open Report"

user posted image

Copy and paste that log to your reply...

Next,

Download AdwCleaner by Xplode onto your Desktop.
 
  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...


Next,

Download Sophos Free Virus Removal Tool and save it to your desktop.
 
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....


Let me see those logs, also give an update on any remaining issues or concerns....

Thank you,

Kevin..
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Fixlog attached and Zemana and AWDcleaner log pasted below.  Performance so far so good.  Thanks
 
Zemana AntiMalware 2.21.2.94 (Installed)
 
-------------------------------------------------------
Scan Result            : Completed
Scan Date              : 2016/6/29
Operating System       : Windows 10 64-bit
Processor              : 4X Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz
BIOS Mode              : Legacy
CUID                   : 1240EF61BC8EEB8200D89F
Scan Type              : Deep Scan
Duration               : 23m 26s
Scanned Objects        : 362019
Detected Objects       : 2
Excluded Objects       : 0
Read Level             : SCSI
Auto Upload            : Enabled
Detect All Extensions  : Disabled
Scan Documents         : Disabled
Domain Info            : WORKGROUP,0,2
 
Detected Objects
-------------------------------------------------------
 
stflt.sys
Status             : Scanned
Object             : %systemroot%\system32\drivers\stflt.sys
MD5                : B9657A0AFF28C1CB114ACC0CB93EE4BB
Publisher          : Crawler, LLC
Size               : 51496
Version            : 4.0.1.1
Detection          : Win32/Browser.Hijacker.Crawler!Ep
Cleaning Action    : Quarantine
Related Objects    :
                File - %systemroot%\system32\drivers\stflt.sys
 
unins000.exe
Status             : Scanned
Object             : %programfiles%\rid spyware\unins000.exe
MD5                : 3CBA922F0EF27888AFFF95530403DCB2
Publisher          : Crawler, LLC
Size               : 1287032
Version            : 51.51.0.0
Detection          : Win32/Browser.Hijacker.Crawler!Ep
Cleaning Action    : Quarantine
Related Objects    :
                File - %programfiles%\rid spyware\unins000.exe
 

Cleaning Result
-------------------------------------------------------
Cleaned               : 2
Reported as safe      : 0
Failed                : 0
 
 
AdwCleaner v5.200 - Logfile created 29/06/2016 at 19:09:16
# Updated 14/06/2016 by ToolsLib
# Database : 2016-06-29.1 [Server]
# Operating system : Windows 10 Home  (X64)
# Username : Alison - ALISONHP
# Running from : C:\Users\Alison\Desktop\AdwCleaner.exe
# Option : Clean
# Support : https://toolslib.net/forum
 
***** [ Services ] *****
 

***** [ Folders ] *****
 
[-] Folder Deleted : C:\Users\Public\Documents\iWin
[-] Folder Deleted : C:\Program Files (x86)\Rid Spyware
[-] Folder Deleted : C:\Users\Alison_2\AppData\Local\VirtualStore\Program Files (x86)\Movies Toolbar
[#] Folder Deleted : C:\Users\Alison_2\AppData\Local\VirtualStore\Program Files (x86)\movies toolbar
 
***** [ Files ] *****
 
[-] File Deleted : C:\Users\Alison_2\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.searchnu.com_0.localstorage
[-] File Deleted : C:\Users\Alison_2\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.searchnu.com_0.localstorage-journal
 
***** [ DLLs ] *****
 

***** [ WMI ] *****
 

***** [ Shortcuts ] *****
 

***** [ Scheduled tasks ] *****
 

***** [ Registry ] *****
 
[-] Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.Protector
[-] Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.Protector.1
[-] Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho
[-] Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho.1
[-] Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib
[-] Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib.1
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D879A501-50A7-BEFC-A4C5-32DC6E0CB208}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D40C654D-7C51-4EB3-95B2-1E23905C2A2D}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D40C654D-7C51-4EB3-95B2-1E23905C2A2D}
 
***** [ Web browsers ] *****
 
[-] [C:\Users\Alison\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : aol.com
[-] [C:\Users\Alison\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com
[-] [C:\Users\Alison_2\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : search-results.com
[-] [C:\Users\Alison_2\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : dts.search.ask.com
[-] [C:\Users\Alison_2\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : aol.com
[-] [C:\Users\Alison_2\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com
 
*************************
 
:: "Tracing" keys deleted
:: Winsock settings cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C1].txt - [2763 bytes] - [29/06/2016 19:09:16]
C:\AdwCleaner\AdwCleaner[S1].txt - [2700 bytes] - [29/06/2016 19:06:57]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [2909 bytes] ##########

Fixlog.txt

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Thanks for the update, if no remaining issues or concerns clean up as follows:

To remove Zemana and Sophos AV scanners use the following uninstall tool...

Download GeekUninstaller from here: http://www.geekuninstaller.com/download (Choose free version) Save Geek.zip to your Desktop. (Visit the Home page at that link for necessary information)

Extract Geek Uninstaller and save to your Desktop. There is no need to install, the executable is portable and can also be run from a USB if required.

Run the tool, the main GUI will populate with installed programs list,

Left click on Program name to highlight that entry.

Select Action from the Menu bar, then Uninstall from there follow the prompts.

If Uninstall fails open the "Action" menu one more time and use "Force Removal" option

Next,

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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  • Root Admin

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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