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Activated too many times & I can't use my key anymore

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Hi, I've activated my key too many times. It won't work anymore. I have one of the older ones, where you need an ID and a Key. I emailed support and they want some original email address. I don't even know if I bought it from MalwareBytes' website. Yet I gave them all the emails I own that I could think of, yet none of them were approved by MalwareBytes' email support. 

So here we are at an impasse- I paid for this product yet I have no proof. MalwareBytes support won't risk activating a key without proof of registration or ownership. 


Help with this difficulty is appreciated.

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I couldn't with a quick search find how to edit my first post, so I will add some more information that perhaps will preempt some questions.

They key was activated too many times on a single unique computer. Not multiple computers. I reformat often for testing purposes.

I have no email or file records of the purchase. I probably deleted them.

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Hi and Welcome:
The most efficient way to resolve activation issues is to contact the Help Desk. :)

  • If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases.
    • Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you.

  • If you do NOT already have a ticket at the Help Desk, you may open one HERE.
    • Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum):
      • Name of purchaser
      • Email address of purchaser
      • Date of purchase
      • cleverbridge reference number (or details about the seller, if it was NOT the Malwarebytes online store)
      • MBAM license ID and Key information
      • Screen shots of any error messages or other dialogs

  • Either way, please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake.

In the interim, you may wish to perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues. (1 Trial per PC per MBAM program version)

Alternatively, you can also send an email to support@malwarebytes.org to get help.

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I appreciate the quick response. 

6 minutes ago, Porthos said:

They are the ONLY people who can help. We on the forums do not have access to fix activation issues.

Is it too much to hope for some resolution through this avenue? If you mean to exclude all avenues of communication besides email support for a reasonable chance at a successful resolution to my difficulty... I will have no choice but to make my case once more with email support. I do understand that visitors such as myself that take part in the discussions in these forums will have no power over my particular difficulty, yet I come with the hope that someone with that sort of influence might be present here and be in a listening mood.

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