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PeteSahad

Anti-Ransomware Protection is disabled

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OS: Windows 10 Home, 64 bit

Version installed :beta7 - build 0.9.16.484

Message: Anti-Ransomware Protection is disabled

"Fix Now" and "Start Protection" do not show any reaction

reinstallation did not help

it worked before, maybe since latest Windows Updates protection cannot be enabled

.zip archives of the directories

C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\

C:\ProgramData\Malwarebytes\MBAMService\logs\

attached

please check

thank you!

Pete

Malwarebytes Anti-Ransomware.zip

logs.zip

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re-installed again (after complete cleanup) as administrator, it's working again.

Something has to be done to avoid hiccups after each and every restart

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Hello PeteSahad and :welcome:

Rather than a simple re-install of MBARW Beta7, please consider a clean install of MBARW Beta7:

1. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel.
2. If MBARW Beta7 was uninstalled successfully, the following sub-directories will have been deleted from a typical Windows x64 system:

                         C:\Program Files\Malwarebytes\
                         C:\ProgramData\Malwarebytes Anti-Ransomware\
                         C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually.  If necessary, any remaining/uninstalled directory must be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the Malwarebytes Anti-Ransomware BETA 7 Now Available topic.
6. Right-click the saved MBARW_Setup.exe file and left-click RunAsAdmin.jpg  Run as administrator from the context menu and continue.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.  Thank you for beta testing MBARW and your valued feedback.

 

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@1PW Thank you for your detailed instructions. However after a system restart Anti-Ransomware Protection could be enabled again by pressing the "Fix Now" Button. Although I had shut down the system several times before the "Fix Now" button never worked.

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Hello PeteSahad:

Let's see what has been captured in the logs now.  Please create a new set of archives for MBARW developer team analysis:

Create a .zip archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
Create another .zip archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the above archives to your next reply.  Thank you.

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Hello PeteSahad:

Can you confirm that MBARW Beta7 can still be switched "on" and "off" from the MBARW GUI/Dashboard?

Thank you.

 

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Hello PeteSahad:

Thank you for the good news update.

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After Windows Update the protection is disabled again. I had to reinstall with administrative privileges. It is working again.

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Hello PeteSahad:

Using the Windows built-in zip utility, please create the following 2, separate, zipped archives for MBARW developer team analysis:

1. Create a .zip archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
2. Create a separate .zip archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the 2 zipped archives to your next reply.  Thank you for your beta testing contribution to the MBARW project and your valued feedback.

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