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MB Anti-Ransomware beta not allowing windows 10 to shut down


Bematic

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Hello,

Recently I have purchased MBAM and shortly after I found the anti ransomware beta.
After I installed the beta I was noticing that when i shut down my computer, windows closes but the computer won't shut down completely.
The screens go black, but the computer is still on. I can here the fans running and all the lights are still on.

I didn't know what the problem was till after a few days I started narrowing things down like closing all apps before shutting down. And after that did not work I started closing tray icon apps one by one starting by closing the latest one (ransomware beta) 

Soon as I closed the app and then shut down, the computer shut down fully.
I tested this the next day again by leaving ransomware on and the same problem occured. Now I only close the ransomware beta app before shutting down the computer and it shuts down normally.

Don't know if this is the right way of reporting this problem but I am new to beta testing a program so forgive me if it's not the right place :)

Thx

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Hello Bematic and :welcome:

Your description of the issue is excellent.  Please create the following zipped archives for MBARW developer team analysis:

Create a .zip archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
Create another .zip archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the zipped archives to your next reply.  Thank you for beta testing MBARW and your valuable feedback.

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Hello Bematic:

Rather than a simple re-install of MBARW Beta6, please consider a clean install of MBARW Beta7:

1. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel.
2. If MBARW Beta6 was uninstalled successfully, the following sub-directories will have been deleted from a typical Windows 10 x64 system:

                         C:\Program Files\Malwarebytes\
                         C:\ProgramData\Malwarebytes Anti-Ransomware\
                         C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually.  If necessary, any remaining/uninstalled directory must be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the Malwarebytes Anti-Ransomware BETA 7 Now Available topic.
6. Right-click the saved MBARW_Setup.exe file and left-click RunAsAdmin.jpg  Run as administrator from the context menu and continue.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.  Thank you for beta testing MBARW and your valued feedback.

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