Anti-Ransomware - Failed to Activate

[Leni]

Hello, I got the Failed to Activate message. So here is my Log file, zipped.

MBAMSERVICE.zip

[michael7572]

21 minutes ago, Leni said:

Hello, I got the Failed to Activate message. So here is my Log file, zipped.

MBAMSERVICE.zip

Same issue here. The program starts up but it won't enable.

[1PW]

Hello @michael7572 and

It is disappointing to read your Consumer Beta testing system is having MBARW Beta issues but each computer is unique.  Problems that seem "the same" frequently are not.  The same is true for solutions.  Solutions may often need to be individualized for your unique testing system.

It is less confusing for everyone if a "One Member Per Topic" policy is adhered to instead of posting to the topic of another member.  Development Team Members, Staffers, and Helpers will be able to more easily provide both you and the OP/Topic Starter, with individualized assistance.

Please start a NEW, and SEPARATE topic by left-clicking this >>Start New Topic<< link now.

Thank you always for your patience and understanding.

[1PW]

Hello Leni and

Thank you for the archive file.

For the free embedded MBARW Beta7 license to activate, and normal subsequent operations, a permanent path must exist between the MBARW Beta7 program, its files, and any URLs within the following Internet domain names:

                                        mwbsys.com  and  malwarebytes.org

Please ensure that if any sort of proxy setting, HOSTS file entry, web filter/third party firewall applications are in use, that the above are regarded as Trusted.  A 3rd party security application may require the following permanent file exclusion:

                       %ProgramFiles%\Malwarebytes\Anti-Ransomware\MBAMService.exe

Thank you for participating in the MBARW Beta testing program and your valued feedback.

[1PW]

Hello Leni:

Rather than a simple re-install of MBARW Beta7, please consider a clean install of MBARW Beta7:

1. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel.
2. If MBARW Beta7 was uninstalled successfully, the following sub-directories will have been deleted from a typical Windows x64 system:

                         C:\Program Files\Malwarebytes\
                         C:\ProgramData\Malwarebytes Anti-Ransomware\
                         C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually.  If necessary, any remaining/uninstalled directory must be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the Malwarebytes Anti-Ransomware BETA 7 Now Available topic.
6. Right-click the saved MBARW_Setup.exe file and left-click   Run as administrator from the context menu and continue.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.  Thank you for beta testing MBARW and your valued feedback.