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I purchased Malwarebytes last year and not cannot get it to load correctly. It wants me to update and when I do it comes back saying that my key is not good. I have contacted Malwarebytes and have not got a response. I like the program when it ran correctly but now it is awfully confusing. It also has a life time warranty.

Has anyone had this problem.

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Hi and Welcome to Malwarebytes:
 
The most efficient way to resolve activation issues is to contact the Help Desk. :)
 

  • If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases.
    • Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you.
  • If you do NOT already have a ticket at the Help Desk, you may open one HERE.

     

    • Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum):
      • Name of purchaser
      • Email address of purchaser
      • Date of purchase
      • cleverbridge reference number (or details about the seller, if it was NOT the Malwarebytes online store)
      • MBAM license ID and Key information
      • Screen shots of any error messages or other dialogs 
  • Either way, please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake.


In the interim, you may wish to perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues. (1 Trial per PC per MBAM program version)

Alternatively, you can also send an email to support@malwarebytes.org to get help.

4 hours ago, Landon said:

I purchased Malwarebytes last year .......

It also has a life time warranty.

Not sure what you mean about having a life time warranty... if you purchased last year especially.  Malwarebytes has not had a lifetime key in quite some time now.  Where did you purchase your license key from if you don't mind sharing that with us.

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7 hours ago, Firefox said:

Not sure what you mean about having a life time warranty... if you purchased last year especially.  Malwarebytes has not had a lifetime key in quite some time now.  Where did you purchase your license key from if you don't mind sharing that with us.

7 hours ago, Firefox said:
Qty. Product name Delivery
1
Malwarebytes Anti-Malware Pro
Lifetime License, 1 License/PC

Purchased from Malwarebytes online 12-20-14.

This is all the information I will share with you.

 

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That should be plenty.  I asked because you said you had purchased last year...

20 hours ago, Landon said:

I purchased Malwarebytes last year and not cannot get it to load correctly.

However with your posted info it shows 2014, which at that time there was still lifetime licenses available.

That being said, the Helpdesk is the only folks that can help with activation issues / invalid keys.  If you already contacted the help desk and have not heard back, please check your spam/junk filters/folders to make sure the replies are not going there.

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  • 2 weeks later...

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