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Windows explorer locked help

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OK so I am sick with an autoimmune disease. I asked my son to download directions to my hospital in Louisville KY for some scans. He then yells the computer is locked up. I go look and I get the page saying you have to call their miscsoft people at 866-450-8158. I had to go so took the chance and just drove.  I came home yesterday and could not get it to work so used Google, but today Google doesn't even work. I thought just uninstall and reload, but no browsers are working.  I need to get this fixed. I found out that one of the test came back positive for NMDA. I don't know what it is but I am now scheduled for a body PET scan. I need to be able to use my big computer, this tablet is not the same. Help. I can't download your protection, can I buy it on a disc. What can I do besides bing my kid for downloading this.  Thanks.

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Hello Pandp2000 and welcome to Malwarebytes,

Download and save FRST to a flashdrive and transfer to sick PC, run a scan and post log back here to your reply...

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.

Thank you,



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  • 5 months later...
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