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I recently had my computer scanned with GMER but it stopped, it said "access denied". When i tried to stop GMER or any other software i have, they all said "access denied". I couldn't even move a finger. I tried to shut down my laptop but it didn't, even if when i clicked close button for 7 seconds or so. (I closed wifi from switch and waited for battery to run out.)

Today, i encountered some other things. Firstly, there are 2 crssrs.exe's, 4 scvhost.exe's and 2 conhost.exe's are running at the background.(My computer has only one account) I opened my computer at the safe mode and scanned with GMER again, it said "access denied" but this time, only GMER stopped. Then i tried to use MBAR, it didn't work at the normal mode but worked at the safe mode. It didn't find anything. 

A hour ago, i scanned my pc with GMER, this time it worked well, didn't show up "access denied" (I will attach results)

Also, i will attach farbar scan results. (I think you need it ?)

Another thing, my desktop refreshes itself randomly. Blue loading wheel appears often even if I'm idle.

GMER_results.txt

FRST.txt

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  • Root Admin

Hello and :welcome:

Please read the following and post back the logs when ready and we'll see about getting you cleaned up.

Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.

  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
  • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
  • Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive
  • Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you.
  • The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue.
  • You can check here if you're not sure if your computer is 32-bit or 64-bit
  • Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners.
  • When we are done, I'll give you instructions on how to cleanup all the tools and logs
  • Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
  • Your topic will be closed if you haven't replied within 3 days
  • (If I have not responded within 24 hours, please send me a Private Message as a reminder)



STEP 01
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.

Link 1 | Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.



STEP 02
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.
  • Make sure that at least the first two check boxes are selected.
  • Click on OK
  • Then click on YES to create the folder.
  • Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe



STEP 03
Please run a Threat Scan with MBAM. If you're unable to run or complete the scan as shown below please see the following:
MBAM Clean Removal Process 2x
When reinstalling the program please try the latest version.

Right click and choose "Run as administrator" to open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

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Hello, thanks for helping by now.

Here is the Rkill log, it found nothing malicious running in my system. I didn't understand what those 2 missing windows service intergrities mean. Can you please explain for me? 

Rkill 2.8.4 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 06/07/2016 06:25:24 PM in x64 mode.
Windows Version: Windows 10 Pro 

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Policies\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity: 

 * s3cap [Missing Service]
 * ShellHWDetection [Missing Service]

Searching for Missing Digital Signatures: 

 * No issues found.

Checking HOSTS File: 

 * No issues found.

Program finished at: 06/07/2016 06:25:40 PM
Execution time: 0 hours(s), 0 minute(s), and 15 seconds(s)

-------------------------------------------------------------------------

Here is the MBAM report, i activated rootkit scan as you asked me for, but also, MBAM didn't find anything either.

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 7.06.2016
Scan Time: 18:29
Logfile: 
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.06.07.05
Rootkit Database: v2016.05.27.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: ahmet

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 353817
Time Elapsed: 9 min, 52 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

---------------------------------------------------------------

My system looks like clear now but i don't understand why my computer rendered useless when using GMER.

A windows alert popped up and said that access denied. I couldn't do anything (including closing the computer by pressing power shift)

Even in safe mode, GMER said access denied.

I think this is where my trouble lies because when i opened my computer those denials, it last long for it (normally, it takes 2-3 secs to open, this time it took like 15 secs)

After i opened, i had to wait even longer because my desktop refreshed a couple of times, there was a loading bar beside my mouse icon, my AV said that its protection has stopped but in its GUI, it says it is working with no problem.

Also, when i try to look up to recent logs in my AV, it crashes. I found what it catch at last, it was "Packed.Dromedan!ink" in my USB stick and even after AV said it removed the trojan, i plugged USB back and it found the same trojan again. 

I don't know if I am really infected or not right now, what do you offer?

Sincerely, Erinc

(I also tried using MBAR, Adwcleaner, Dr.Web Cureit, Norton Bootable Recovery, Norton Power Eraser too "before" opening this thread. They also found nothing.)

 

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  • Root Admin

GMER is an advanced rootkit detector but is not very user friendly and uses methods that can sometimes conflict with hardware or software settings.

Your system is probably just fine but let's go ahead and run through some other scans just in case. If the ESET hangs on you for more than a couple hours with no progress then go ahead and cancel it and move on to the next step.

 

 

Please go ahead and run through the following steps and post back the logs when ready.

STEP 04
Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus



STEP 05
Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista / Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.


STEP 06
button_eos.gif

Please go here to run the online antivirus scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click Scan
  • Wait for the scan to finish
  • If any threats were found, click the 'List of found threats' , then click Export to text file....
  • Save it to your desktop, then please copy and paste that log as a reply to this topic.



STEP 07
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.
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Things didn't go well.

Here is log of junkware removal tool:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.6 (04.25.2016)
Operating System: Windows 10 Pro x64 
Ran by ahmet (Administrator) on Sal 07.06.2016 at 20:35:04,43
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


File System: 2 

Successfully deleted: C:\ProgramData\productdata (Folder) 
Successfully deleted: C:\Users\ahmet\AppData\Roaming\productdata (Folder) 

Registry: 2 

Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E} (Registry Key)


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sal 07.06.2016 at 20:37:04,75
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

Here is the log of Adwcleaner:

# AdwCleaner v5.119 - Logfile created 07/06/2016 at 20:39:35
# Updated 30/05/2016 by Xplode
# Database : 2016-06-07.1 [Server]
# Operating system : Windows 10 Pro  (X64)
# Username : ahmet - DESKTOP-OBNVP4R
# Running from : C:\Users\ahmet\Desktop\Malware removal toolkit\Virüs silme pack\AdwCleaner.exe
# Option : Clean
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****


***** [ Files ] *****


***** [ DLLs ] *****


***** [ WMI ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****

[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{B821BF60-5C2D-41EB-92DC-3E4CCD3A22E4}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\data
[-] Key Deleted : HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\foxi69.tlscdn.com
[-] Key Deleted : HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\tlscdn.com
[-] Key Deleted : HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\foxi69.tlscdn.com
[-] Key Deleted : HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\tlscdn.com

***** [ Web browsers ] *****


*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C1].txt - [1818 bytes] - [07/06/2016 20:39:35]
C:\AdwCleaner\AdwCleaner[S13].txt - [757 bytes] - [30/01/2016 00:05:24]
C:\AdwCleaner\AdwCleaner[S1].txt - [1922 bytes] - [07/06/2016 20:38:22]

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [2037 bytes] ##########
 

At this point i started the scan of eset online AV. I have gone through your steps exactly but after the eset's scan finished (it found 7 threats but i couldn't look what are they.) It stopped working. It just stopped, the window of it turned black. 

Here are FRST and addition files:

FRST.txtAddition.txt

Just a reminder.There are parts that are written in Turkish in the addition file.

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  • Root Admin

An access denied is not always bad. In some cases it could be your Norton Antivirus or a security tool is trying to access a system folder that even the Administrator does not have access to. Some locations on a computer are only available to the System and that's on purpose.

Let me have you run the following please.

 


Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

 

fixlist.txt

 

Thanks

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  • Root Admin

Thanks. Let me have you reset your other browsers besides the Edge one.

Please visit each of the following sites and lets reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Firefox
Click on Help / Troubleshooting Information then click on the Reset Firefox button.

Chrome
Start by disabling Sync
How To Delete Your Google Chrome Browser Sync Data
Chrome - Reset browser settings
If that fails then Uninstall Google Chrome  and do not reinstall until sure the system is clean.

 

 

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  • Root Admin

Download Sophos Free Virus Removal Tool and save it to your desktop.
 

  • Double click the icon and select Run

Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result....

Let me see those logs, also let me know if you have any remaining issues or concerns...

Thank you,

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  • 5 months later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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