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mbam.exe - Application Error


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hi there,

i have been using MBAM for some time and it was working fine, yesterday i updated windows 10 to November update and when i run MBAM it said "The application was unable to start correctly (0xc0000279) " , i tried to reinstall it but it showed the same thing .

 

please let me know what information you need from me to better narrow down this issue.

 

 

cheers,

Obada

 

Addition_02-06-2016_23-02-20.txt

FRST_02-06-2016_23-02-20.txt

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Hello obadaabdeen and welcome to Malwarebytes,

Do you still need help/assistance, if so run the following:

Please download MBAM-clean and save it to your desktop.
 
  • Right-click on mbam-clean.exe icon and select user posted image Run as Administrator to start the tool.
  • It will ask you to reboot the machine - please do so.
  • Run the cleaner tool again, re-boot when complete. <<<---do not miss this step


Download & install the newset MBAM version.

Please download user posted imageMalwarebytes Anti-Malware
 
  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.



Save the file to your desktop and include its content in your next reply.

If you have lost the activation licence key information it can be located here: http://www.cleverbridge.com/342/?scope=cusecolp

Next,

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt  under "Optional scan" Select scan, when done post the new logs....


Thank you,

Kevin....

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Thanks for those logs, run the following:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Download AdwCleaner by Xplode onto your Desktop.
 
  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...


Next,

Download Sophos Free Virus Removal Tool and save it to your desktop.
 
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....

Let me see those logs, also give an update on any remaining issues or concerns...

Thanks,

Kevin...

 

 

Fixlist.txt

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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