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I'm having an issue with Malwarebytes, my computer won't get past Windows welcome screen when it's installed, unless I boot on safety mode. I removed the software through the Clean Removal Process and am not having anymore problems. They redirected me from the Malwarebytes Anti-Malware Help part of the forum as shown here, so I could have help removing malware and PUP from my machine. I was using version 2.2.1.1043, which is up to date and did try reinstalling it after doing a clean removal, but it didn't work.

FRST.txt

Addition.txt

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  • Root Admin

Since the program is working now let me have you run the following and we'll check on other possible infections.

Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.

  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
  • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
  • Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive
  • Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you.
  • The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue.
  • You can check here if you're not sure if your computer is 32-bit or 64-bit
  • Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners.
  • When we are done, I'll give you instructions on how to cleanup all the tools and logs
  • Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
  • Your topic will be closed if you haven't replied within 3 days
  • (If I have not responded within 24 hours, please send me a Private Message as a reminder)



STEP 01
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.

Link 1 | Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.



STEP 02
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.
  • Make sure that at least the first two check boxes are selected.
  • Click on OK
  • Then click on YES to create the folder.
  • Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe



STEP 03
Please run a Threat Scan with MBAM. If you're unable to run or complete the scan as shown below please see the following:
MBAM Clean Removal Process 2x
When reinstalling the program please try the latest version.

Right click and choose "Run as administrator" to open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

 

 

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I didn't pirate Windows, bought it a few years ago and never had a problem authenticating and using Windows update, even after formatting. Here are the logs:

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 01/06/2016
Scan Time: 11:42
Logfile: 
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.06.01.05
Rootkit Database: v2016.05.27.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: GBX

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 291436
Time Elapsed: 15 min, 17 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

 

 

Rkill 2.8.4 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 06/01/2016 10:46:27 AM in x64 mode.
Windows Version: Windows 7 Ultimate Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Possibly Patched Files.

 * C:\Windows\system32\Dwm.exe

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity: 

 * No issues found.

Searching for Missing Digital Signatures: 

 * C:\Windows\System32\dwm.exe : 123.392 : 05/08/2009 09:55 AM : d31c99073fcdfb2b7b22365c262d0d9d [NoSig]
 +-> C:\Windows\winsxs\amd64_microsoft-windows-d..pwindowmanager-core_31bf3856ad364e35_6.1.7600.16385_none_e99885bbd6e301de\dwm.exe : 120.320 : 07/13/2009 09:39 PM : f162d5f5e845b9dc352dd1bad8cef1bc [Pos Repl]
 +-> C:\Windows\winsxs\amd64_microsoft-windows-d..pwindowmanager-core_31bf3856ad364e35_6.1.7601.17514_none_ebc99983d3d18578\dwm.exe : 120.320 : 07/13/2009 09:39 PM : f162d5f5e845b9dc352dd1bad8cef1bc [Pos Repl]

 * C:\Windows\System32\UxTheme.dll : 332.288 : 01/03/2016 10:22 AM : 8bf20c54ffb37cfb960f708ffa813fa7 [NoSig]
 +-> C:\Windows\SysWOW64\uxtheme.dll : 245.760 : 07/13/2009 09:11 PM : 43964fa89ccf97ba6be34d69455ac65f [Pos Repl]
 +-> C:\Windows\winsxs\amd64_microsoft-windows-uxtheme_31bf3856ad364e35_6.1.7600.16385_none_01d98c7b2040a1b9\uxtheme.dll : 332.288 : 07/13/2009 09:41 PM : d29e998e8277666982b4f0303bf4e7af [Pos Repl]
 +-> C:\Windows\winsxs\wow64_microsoft-windows-uxtheme_31bf3856ad364e35_6.1.7600.16385_none_0c2e36cd54a163b4\uxtheme.dll : 245.760 : 07/13/2009 09:11 PM : 43964fa89ccf97ba6be34d69455ac65f [Pos Repl]

Checking HOSTS File: 

 * No issues found.

Program finished at: 06/01/2016 10:48:12 AM
Execution time: 0 hours(s), 1 minute(s), and 45 seconds(s)

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  • Root Admin

Please go ahead and run through the following steps and post back the logs when ready.

STEP 04
Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus



STEP 05
Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista / Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.


STEP 06
button_eos.gif

Please go here to run the online antivirus scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click Scan
  • Wait for the scan to finish
  • If any threats were found, click the 'List of found threats' , then click Export to text file....
  • Save it to your desktop, then please copy and paste that log as a reply to this topic.



STEP 07
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

 

 

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I'm having issues with ESET Online Scanner, tried running it twice but when the scan is about to end, the software goes blank and stops working. My antivirus was disabled when this happened.

 Here are the first two logs:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.6 (04.25.2016)
Operating System: Windows 7 Ultimate x64 
Ran by GBX (Administrator) on 02/06/2016 at 11:38:04,82
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


File System: 27 

Failed to delete: C:\ProgramData\pdfforge (Folder) 
Successfully deleted: C:\ProgramData\thunder network (Folder) 
Successfully deleted: C:\Users\Public\thunder network (Folder) 
Successfully deleted: C:\Users\GBX\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\GBX\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\GBX\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9WAZTHTI (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\GBX\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CXSCTCR7 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\GBX\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DX9QLIPM (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\GBX\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\GBX\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\IV5ERJWR (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\GBX\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JD91WTOQ (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\GBX\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\GBX\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\S0IXK9ZB (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\GBX\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UV32J5N2 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\GBX\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WIT28DXL (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9WAZTHTI (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CXSCTCR7 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DX9QLIPM (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\IV5ERJWR (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JD91WTOQ (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\S0IXK9ZB (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UV32J5N2 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WIT28DXL (Temporary Internet Files Folder) 

Registry: 3 

Successfully deleted: HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{38279E1A-7019-40C1-B579-E99DFB3312E8} (Registry Key)
Successfully deleted: HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{38279E1A-7019-40C1-B579-E99DFB3312E8} (Registry Key)
Successfully deleted: HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Toolbar\\{23FD9C33-A9E1-48A1-8404-E5925CF1C8E1} (Registry Value) 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 02/06/2016 at 11:39:30,14
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

# AdwCleaner v5.119 - Logfile created 02/06/2016 at 13:53:01
# Updated 30/05/2016 by Xplode
# Database : 2016-05-30.3 [Server]
# Operating system : Windows 7 Ultimate Service Pack 1 (X64)
# Username : GBX - GBX-PC
# Running from : C:\Users\GBX\Desktop\AdwCleaner.exe
# Option : Clean
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****

[-] Folder Deleted : C:\Program Files (x86)\Popcorn Time
[-] Folder Deleted : C:\Users\GBX\AppData\Local\VirtualStore\Program Files (x86)\Popcorn Time

***** [ Files ] *****

[-] File Deleted : C:\Users\GBX\AppData\Roaming\Opera Software\Opera Stable\Local Storage\hxxps_cdncache-a.akamaihd.net_0.localstorage
[-] File Deleted : C:\Users\GBX\AppData\Roaming\Opera Software\Opera Stable\Local Storage\hxxps_cdncache-a.akamaihd.net_0.localstorage-journal

***** [ DLLs ] *****


***** [ WMI ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****

[-] Key Deleted : HKLM\SOFTWARE\Classes\s
[-] Key Deleted : HKCU\Software\PRODUCTSETUP
[-] Key Deleted : HKCU\Software\SoftSuma

***** [ Web browsers ] *****


*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C1].txt - [1281 bytes] - [02/06/2016 13:53:01]
C:\AdwCleaner\AdwCleaner[S1].txt - [1468 bytes] - [02/06/2016 13:37:28]

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [1427 bytes] ##########
 

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  • Root Admin

Okay for now lets bypass the ESET scan. Let me have you run the FRST scan.

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Basically the same scan as before but this time add the check mark for the Drivers MD5 check and the Addition.txt

 

md5_file_check.jpg

 

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  • Root Admin

Please run the following

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

 

Thanks

 

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  • Root Admin

At this time there are no more signs of an infection on your system.
However if you are still seeing any signs of an infection please let me know.

Let's go ahead and remove the tools and logs we've used during this process.

Most of the tools used are potentially dangerous to use unsupervised or if ran at the wrong time.
They are often updated daily so if you went to use them again in the future they would be outdated anyways.

The following procedures will implement some cleanup procedures to remove these tools.
 
bwebb7v.jpgDownload Delfix from here and save it to your desktop. (you may already have this)

  • Ensure Remove disinfection tools is checked.
  • Click the Run button.
  • Reboot


Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.


 
If there are any other left over Folders, Files, Logs then you can delete them on your own.
 
Please visit the following link to see how to delete old System Restore Points. Please delete all of them and create a new one at this time.
How to Delete System Protection Restore Points in Windows 7 and Windows 8

Remove all but the most recent Restore Point on Windows XP


As Java seems to get exploited on a regular basis I advise not using Java if possible but to at least disable java in your web browsers
How do I disable Java in my web browser? - Disable Java

A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data.
Nothing is 100% bulletproof but with a little bit of education you can certainly swing things in your favor.


If you're not currently using Malwarebytes Premium then you may want to consider purchasing the product which can also help greatly reduce the risk of a future infection.

 

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  • Root Admin

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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