Possible Virus

[ladyboadicea]

Hello,

I have been having computer problems since Janurary. I got some sort of virus that disabled avast and Malwarebytes and eventually took over the computer and my computer wouldn't even boot up but I had a friend that through safe mode finally got Malwarebytes to work again and deleted a bunch of things. At that point I thought everything was running fine. Saturday I was going to run some scans on Malwarebytes and avast as I do when I get a chance so I updated both, before I ran the scans I did some windows updating, it wanted to update adobe and internet explorer. I then tried to run Malware bytes and got a box that said I did not have the correct version for my system so I went to the website and downloaded malware bytes again and did the updates and a scan. It did not dectect anything and neither did my avast scan but when I reboted I started getting errors from FKC.exe. My husband told me to uninstall it and reinstall it from the Alienware website which we did but when trying to install it avast kept coming up with a warning. So finally we deleted the KFC.exe and everything was fine until today. I booted up the computer and was running a malwarebytes scan I started getting warnings on Avast. Malware bytes does not detect anything and my most recent scan on Avast is clear but I am worried that there is something still hiding on my computer.

Here is the log from the most recent avast warnings:

6/27/2009 6:38:46 PM 1944 Sign of "Win32:Trojan-gen {Other}" has been found in "C:\Program Files\Function Key Controller\dskbhook.dll" file.

6/27/2009 6:56:24 PM 1932 Sign of "Win32:Trojan-gen {Other}" has been found in "C:\Program Files\Function Key Controller\dskbhook.dll" file.

6/27/2009 7:00:50 PM 1936 Sign of "Win32:Trojan-gen {Other}" has been found in "C:\Program Files\Function Key Controller\dskbhook.dll" file.

6/28/2009 7:23:03 AM 1932 Sign of "Win32:Trojan-gen {Other}" has been found in "C:\Program Files\Function Key Controller\dskbhook.dll" file.

6/28/2009 7:46:26 AM 1952 Sign of "Win32:Trojan-gen {Other}" has been found in "C:\Program Files\Function Key Controller\dskbhook.dll" file.

6/28/2009 4:37:48 PM 1920 Sign of "Win32:Trojan-gen {Other}" has been found in "C:\Program Files\Function Key Controller\dskbhook.dll" file.

6/28/2009 5:14:38 PM 1920 Sign of "Win32:Trojan-gen {Other}" has been found in "C:\Program Files\Function Key Controller\dskbhook.dll" file.

6/28/2009 5:27:58 PM 1920 Sign of "Win32:Trojan-gen {Other}" has been found in "C:\Program Files\Function Key Controller\dskbhook.dll" file.

6/28/2009 5:28:58 PM 1920 Sign of "Win32:Trojan-gen {Other}" has been found in "C:\Program Files\Function Key Controller\dskbhook.dll" file.

6/28/2009 5:30:10 PM 1920 Sign of "Win32:Trojan-gen {Other}" has been found in "C:\Program Files\Function Key Controller\dskbhook.dll" file.

6/28/2009 5:34:30 PM 1932 Sign of "Win32:Trojan-gen {Other}" has been found in "C:\Program Files\Function Key Controller\dskbhook.dll" file.

6/28/2009 5:36:54 PM 1928 Sign of "Win32:Trojan-gen {Other}" has been found in "C:\Program Files\Function Key Controller\dskbhook.dll" file.

6/29/2009 8:24:33 AM 1932 Sign of "Win32:Trojan-gen {Other}" has been found in "C:\system volume information\_restore{8648a411-be0b-41b5-8457-882a9174bf68}\rp66\A0011682.dll" file.

6/29/2009 8:25:52 AM 1932 Sign of "Win32:Trojan-gen {Other}" has been found in "C:\system volume information\_restore{8648a411-be0b-41b5-8457-882a9174bf68}\rp71\A0011757.dll" file.

Malwarebytes Log:

Malwarebytes' Anti-Malware 1.38

Database version: 2350

Windows 5.1.2600 Service Pack 3

6/29/2009 8:51:26 AM

mbam-log-2009-06-29 (08-51-26).txt

Scan type: Full Scan (C:\|)

Objects scanned: 109451

Time elapsed: 21 minute(s), 57 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Hjack this log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 9:51:21 AM, on 6/29/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

C:\Program Files\Alwil Software\Avast4\ashServ.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\agrsmsvc.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\Program Files\CyberLink\Shared Files\RichVideo.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Viewpoint\Common\ViewpointService.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\RTHDCPL.EXE

C:\WINDOWS\AGRSMMSG.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\WINDOWS\BisonCam\BisonTrayIcon.exe

C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe

C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe

C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe

C:\Program Files\Intel\Wireless\Bin\EOUWiz.exe

C:\WINDOWS\system32\RunDLL32.exe

C:\WINDOWS\system32\Rundll32.exe

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

C:\Program Files\Canon\MyPrinter\BJMyPrt.exe

C:\Program Files\Canon\Canon IJ Network Scan Utility\CNMNSUT.EXE

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe

C:\Program Files\Messenger\msmsgs.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe

C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Alwil Software\Avast4\ashSimpl.exe

C:\WINDOWS\system32\NOTEPAD.EXE

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [skyTel] SkyTel.EXE

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [bisonTrayIcon] C:\WINDOWS\BisonCam\BisonTrayIcon.exe

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"

O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"

O4 - HKLM\..\Run: [intelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"

O4 - HKLM\..\Run: [intelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless

O4 - HKLM\..\Run: [EOUApp] "C:\Program Files\Intel\Wireless\Bin\EOUWiz.exe"

O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe

O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [sPIRun] Rundll32 SPIRun.dll,RunDLLEntry

O4 - HKLM\..\Run: [bluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon

O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon

O4 - HKLM\..\Run: [iJNetworkScanUtility] C:\Program Files\Canon\Canon IJ Network Scan Utility\CNMNSUT.EXE

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKCU\..\Run: [bgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [setDefaultMIDI] MIDIDef.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O14 - IERESET.INF: START_PAGE_URL=http://www.alienware.com/Mothership?Comp=%ALIENFACTORY_Company%&SysCode=%ALIENFACTORY_SystemCode%&ai=636E3D34333531383326706F3D3532333037394131

O15 - Trusted Zone: http://www.buildabearville.com

O15 - Trusted Zone: www.gmail.com

O15 - Trusted Zone: http://disneyland.disney.go.com

O16 - DPF: {CAFECAFE-0013-0001-0022-ABCDEFABCDEF} (JInitiator 1.3.1.22) - https://barms.compass-usa.com/forms/jinitiator/jinit.exe

O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\WINDOWS\system32\agrsmsvc.exe

O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe

O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--

End of file - 9030 bytes

Any Help is much appreciated!

[miekiemoes]

Hi,

The file detected by Avast looks like a false positive - so I suggest you read this: http://forum.avast.com/index.php?topic=7779.0 where it is explained how to report false positives to Avast.

Extra note..

I see you have Viewpoint installed...

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.

• Viewpoint
  
• Viewpoint Manager
  
• Viewpoint Media Player
  

The rest looks OK

[ladyboadicea]

Thank you so much for the help! I have deleted viewpoint as you suggested

[miekiemoes]

You're most welcome

[miekiemoes]

Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened for continuations of existing problems, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.