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Possible false positive


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Malwarebytes anti ransomware (beta) 0.9.15.416 is detecting FlexPaper_desktop_publisher.exe as ransomware. The warning pops up and says it is quarantine and the FlexPaper application actually locks up. The FlexPaper file never actually goes to the quarantine. This is a paid application from FlexPaper.com and I have called them and they assured me they do not embed ransomware into their product. Any assistance would be greatly appreciated. Thanks, Tina

Malwarebytes Anti-Ransomware.zip

logs.zip

FlexPaper_Desktop_Publisher.zip

IMG_4195.JPG

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Reference: https://www.virustotal.com/en/file/696b86027d5d9c9f209fa5d88807e73df0969597e5c252b6e5c1be5432ec9201/analysis/1464557374/ Signed

Hello CreativeWhimsy and :welcome:

Available data strongly suggests a false positive and, if it has not already been done, you may wish to make the following temporary full pathname file entry in MBARW GUI Dashboard -> Exclusions:

            C:\Program Files (x86)\FlexPaper Desktop Publisher\FlexPaper_Desktop_Publisher.exe

At any time, a MBARW development team member, QA team member or Staffer may request the above temporary exclusion be altered/removed.

Thank you for beta testing MBARW and your valuable feedback.

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  • Staff

Hello, CreativeWhimsy. 

Thanks for your report. This file should no longer be detected. If you've added FlexPaper_Desktop_Publisher.exe to the exclusions in Malwarebytes Anti-Ransomware BETA, please do remove from exclusions and let us know if the issue returns. It should not.

 

Thank you for your participation!

 

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