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BLU Neo 5.0 brand new smatphone fals epositive?


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Hi there.

Recently I bought a virus problem and send my phone to guaranty. They reinstall a new firmware of android to erase entire data including viruses. 

I used Malwarebytes and I have two infected files

/system/priv-app/Settings.apk
/system/app/FileExplorer.apk

both are system files and I want to know if are they false positives or already the phone has a factory trojan viruses.

Thes files were already infected before sent the phone to the guaranty department.

BLU Neo 5.0 
Android 4.4.2

Thank you.

 

Screenshot_2016-05-28-09-35-38_zps7slr1l

 

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  • 2 weeks later...

Hi Trooper,

It seems those two apps are not FPs but reinstalled malicious apps. If you are able to copy and upload those apks I can get a better look, but based on the names and malware names those apps come bundled with malicious add-ons.

This has become a big problem with cheaper priced device, they come preinstalled with malicious apps and the apps cannot be removed using Android's uninstaller.

These apps on your device should not be trusted, there are a few things you can do.

- Disable the app – Can be done via Android Settings -> Apps -> bad app -> Force stop/disable

        This will prevent the app and any associated services from running.

- Root your device and uninstall the malicious apps. Usually reserved for advanced users, please do at your own risk.

- Install different, trusted, ROM to replace infected one. Usually reserved for advanced users, please do at your won risk.

- Return device where purchased.

I wish there were more options but where Android's openness and built in security collide; openness, anyone can flash a device with a custom ROM, security, you can't uninatll system apps.

Regards,

-Armando

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