Jump to content

Recommended Posts

Hello, I'm having issues with using the activation key I have been using for ages now. It is my fault I can no longer use it due to my own forgetfulness. Here's the deal:
I had Win7 as my OS with MBAM Premium and my key, later on tried out Win10 out of curiosity and after a while decided to revert back. On both times I forgot to de-activate the key in the MBAM menu. As I reinstalled Win7 on my machine I had some technical issues and had to re-reformat once more. Yet again, I forgot the key. Now I'm stuck with my license key being completely invalid.

Is there any solution to this or will I have to purchase a key?

Link to post
Share on other sites

Hello and Welcome!

This happens more than you think, but there is help, you just need to follow the instructions below....

The most efficient way to resolve activation issues is to contact the Help Desk. :)
 

  • If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases.
    • Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you.
  • If you do NOT already have a ticket at the Help Desk, you may open one HERE.
    • Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum):
      • Name of purchaser
      • Email address of purchaser
      • Date of purchase
      • cleverbridge reference number (or details about the seller, if it was NOT the Malwarebytes online store)
      • MBAM license ID and Key information
      • Screen shots of any error messages or other dialogs

       
  • Either way, please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake.


In the interim, you may wish to perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues. (1 Trial per PC per MBAM program version)

Alternatively, you can also send an email to support@malwarebytes.org to get help.

Link to post
Share on other sites

Thank you very much for the quick reply. I have already sent in a ticket, but was curious if there's any method for me to perhaps find a solution.
In regards to the required data, I can only provide the license key as that was the only thing I was provided with (it was a gift).

Link to post
Share on other sites

Your quite welcome, the help desk is the only one that can investigate and correct/reset the license key.  That would be the only solution to your issue.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.