High CPU

[Thorsten]

MBARW 0.9.15.416 showed high CPU, around 24% - one whole core, in essence. Specifically, the MB3Service did. Stopping and then starting protection resolved this. However, checking on it a few hours later, I see "Your system is fully protected" and "Anti-Ransomware Protection is disabled", with the "Start Protection" link not having any effect. Acronis is currently running its daily backup. Do I expect MBARW to disable its own protection while a backup is running?

 

[1PW]

Hello Thorsten:

Please create the following zipped archives for MBARW developer team analysis:

Create a .zip archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
Create another .zip archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the above zipped archives to your next reply.  Thank you again for beta testing MBARW and your valuable feedback.

[Thorsten]

Here you are.

logs.7z

Malwarebytes Anti-Ransomware.7z

[1PW]

Hello Thorsten:

Rather than a simple re-install of MBARW Beta6, please consider a clean install of MBARW Beta6:

1. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel.
2. If MBARW Beta6 was uninstalled successfully, the following sub-directories will have been deleted from a typical Windows 10 x64 system:

                         C:\Program Files\Malwarebytes\
                         C:\ProgramData\Malwarebytes Anti-Ransomware\
                         C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually.  If necessary, any remaining/uninstalled directory must be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the MBARW Introduction topic.
6. Right-click the saved MBARW_Setup.exe file and left-click   Run as administrator from the context menu and continue.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.  Thank you for beta testing MBARW and your valued feedback.

Edited May 21, 2016 by 1PW

[Thorsten]

The issue I reported had already been resolved by a reboot. I reported it so your devs could track down root cause.

For good measure, I followed your instructions and did a clean install of MBARW beta 6.

 

[1PW]

Hello Thorsten:

You have taken the very best action.  Thank you for the good news feedback.

[Thorsten]

This happened again now, after the clean install. So at least you have as a data point: It's not related to installation issues.

I will uninstall MBARW beta at this point, I can't have my machine become unresponsive because if it. When there's a new beta release, I may go back to testing.