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Can't restore register files from quarantine


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Hi all,

I found out i had some malware so i ran MBAM. I found lots of malware, but when i deleted it and restarted my laptop, my explorer.exe (and some other programs) won't start automatically after i login. I found out i can start explorer.exe manually but i would like to get every program to run automatically as before. I now found out that the malware i deleted is stil in quarantine, but if i try to restore some registry data, i get the message: "Can't restore an item marked for deletion on reboot"

(ps: I restarted my laptop and no quarantined files seem to be deleted..)

I hope someone can help me, i have no idea how i can fix this :(

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Hi:

For starters, can you please ATTACH the MBAM SCAN log to your next reply here in this thread?

This article contains instructions for locating & exporting the SCAN logs: How do I access and save logs from Malwarebytes Anti-Malware?

(And instructions follow.)

Thanks,

----------------

How to get SCAN logs or PROTECTION logs:
(Export log to save as a txt file for posting in the forum when requested)

  • Open MBAM.
  • Click on the HISTORY tab > APPLICATION LOGS.
  • Double-click on the SCAN LOG which shows the date and time of the scan just performed (or the one you are asked to post), OR on the PROTECTION LOG showing the detection you are reporting (or the one that you are asked to post).
  • Click EXPORT.
  • Click TEXT FILE (*.txt)
  • In the "Save File" dialog box which appears, click on DESKTOP.
  • In the FILE NAME box, type a name for your saved scan or protection log.
  • A message box named "File Saved" should appear, stating that "Your file has been successfully exported".
  • Click OK.
  • Please attach the saved log to your next reply here in this thread.
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Hi:

Thanks for the log.

There are a TON of items in or waiting for quarantine (the log shows that MBAM is not properly configured to remove PUPs, only to warn for them).

Most of the items are PUPs and removing them ought not to break Windows or explorer.exe.  But it's a very full list of items.

So, deeper work will be needed.

The best course of action at this time would be get a bit of free, expert help in the special forum area reserved for malware issues.

For expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
It explains the options for free, expert help >>AND<< the suggested, preliminary steps to expedite the process.
A malware analyst will assist you with looking into your issue - the helper will guide you through scanning, cleanup and repair.

Thank you,

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