Jump to content

FP during uninstall of Razer Synapse


Thorsten
 Share

Recommended Posts

While uninstalling Razer Synapse version 1.18.something, MBARW came up with a window warning that a Windows installer TMP file had been quarantined. The system became sluggish after that, slow to respond to mouse and keyboard input. After dismissing the warning window and waiting for a while for the system to respond again, MBARW was no longer running, and when restarting it, the quarantine window is empty.

Logs attached. I didn't take a screenshot of the file MBARW tried to quarantine, so I don't know where to find it. If the logs give a clue, I can go look for that file.

 

Malwarebytes Anti-Ransomware.zip

mbamlogs.zip

Link to post
Share on other sites

  • Staff

Hi Thorsten. It looks like a remediation did not take place on the file C:\WINDOWS\Installer\MSI8D71.tmp

If that file still exists, we'd appreciate you sending it to us.

If MBARW interfered with the uninstall and it was unable to complete successfully, my suggestion would be to temporarily disable MBARW and try again.

Thanks for your report and participation!

 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.