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Website Blocked even after UNINSTALLING MBAM


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Hello,

I had an issue I've never seen before after activated MBAM Premium. A customer website was blocked at the name resolution level for no reason. I determined after pinging the address and that it returned a loopback (127.42.0.1) that it must be a security "feature". I completely uninstalled MBAM and rebooted the computer and the website still doesn't resolve and all pings still point to the loopback. I then reinstalled MBAM and decided try to add the domain and IP to the Web Exclusion list to no avail. I then disabled disable Malicious Website Protection and no joy - same result. What the heck is going on here???

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  • Root Admin

Hello and :welcome:

Please read the following and post back the 3 requested logs.
 
Diagnostic Logs
 

Next,

Please download MiniToolBox save it to your desktop and run it.

Checkmark the following check-boxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files


Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using Reset FF Proxy Settings option Firefox should be closed.

 


Thank you

 

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Was finally able to get this issue resolved. The issue was that I had installed MBAM as well on the internal DNS server that the rest of the network was pointing to for name resolution. Once uninstalling from there, it started working. It still doesn't explain why their website was blocked by MBAM to begin with, but at least the issue is resolved. Thanks!

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