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unable to remove all malware

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Hi there,

A few days ago I noticed that my pc is infected with malware. After running several virus scanners I removed a few thousend infected files. When I scan now they say my pc is clean. However I still encounter a lot of problems so I think that there is still malware left. I'm unable to run RKIll getting the message: 'Appdate doesn't exist! RKill terminated!' and a windows message saying; 'There was a problem recieving the necessary environment variable: Appdata. Rkill has terminated.'

Problems I encounter are:

- can't download anything (this solved itself already)

- sometimes unable to open anuything when I start up, getting the message: 'Due to your internet security settings one or more files can't be opened. (translated from dutch, may differ a bit from english message)

- starting tab in chrome is changed to a harmful ad site and can't be changed back.

- some programs are removed or aren't working anymore

- backgroung changes to default windows background

- Firewall was deactivated

- Position of desktop icons changes

I am using windows 7 btw.

I hope you can do something to help me clean my pc.

Sincerely, Lars

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Hello and :welcome:


Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button. button.


  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.

  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

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remove%20outdated.jpg Uninstall some programs

We need to uninstall some unwanted/unneeded programs.

  • Press the WindowsKey.png + R on your keyboard at the same time. Type appwiz.cpl and click OK.
  • Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of programs to uninstall:

  1. OptimizerPro
  2. SaveAs
  3. Search Assistant MocaFlix 1.66
  4. sweet-page uninstaller
  5. Vittalia Installer
  6. WinZipper

After completing uninstalls, please manually reboot your machine!



FRST.gif Fix with Farbar Recovery Scan Tool

icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif

icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please upload it to your reply.


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Slightly less problems, my chrome startup page is back to normal, but I still get random warnings for harmful sites while browsing chrome. I also am able to create new folders now (which I wasn't at first) but when I reboot, this option sometimes disappears again. Also I still can't open anything at all when starting my pc and need to log out and in again (sometimes twice) to be able to acces anything on my pc. Also when I download something it doesnt appear in my downloads map.

Btw: it is only on my main account I get those problems, the other accounts are working perfectly fine as far as I know.

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warning.gif Multiple Resident Protection warning!

Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:

  • avast Free Antivirus
  • Titanium Internet Security

Uninstallation procedure:

  • Press the WindowsKey.png + R on your keyboard at the same time. Type appwiz.cpl and click OK.
  • Search for each uninstalled entry, right-click it and select Uninstall.

This should be done until any other steps will be taken.



Other than this I don't see other problems. If only your account has problems, then I suggest to delete it and create new one.

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After letting windows scan the C drive and having to change some files in the register to be able to login again, every seems to work again all of a sudden. Ran a malwarescan afterwards and found 2 more adware files. All the problems seem to be solved now. Only thing is that titanium internet security wouldn't remove via appwiz, so I tried to remove all the files manually, but I can't remove all the files because it says they are in use at the moment although I can't see titanium in the processes list in task managaer. Any suggestions on how to fully remove the files?

Other than that: Thanks for guiding me through! I'm glad I can use my computer normally again

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  • 3 weeks later...
  • Root Admin

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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