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Anti-Ransomware disabled itself and won't restart


lilmerlin
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UPDATE:

Clean uninstall via Windows (including eliminating leftover files in safe mode) and clean re-install did not work.

Revo-Uninstaller caught files, but even after uninstalling the next try via Revo and a clean re-install ended up with "Disabled" as well.

New suggestions since your usual steps don't work?

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Hello lilmerlin and :welcome:

Usually a clean install will correct a stopped protection issue on the first attempt, please consider another clean install of MBARW Beta6:

1. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel.
2. If MBARW Beta6 was uninstalled successfully, the following sub-directories will have been deleted from a typical Windows 10 x64 system:

                         C:\Program Files\Malwarebytes\
                         C:\ProgramData\Malwarebytes Anti-Ransomware\
                         C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually.  If necessary, any remaining/uninstalled directory must be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the MBARW Introduction topic.
6. Right-click the saved MBARW_Setup.exe file and left-click RunAsAdmin.jpg  Run as administrator from the context menu and continue.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.  Thank you for beta testing MBARW and your valued feedback.

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Hello @Hossain and :welcome:

It is disappointing to read your testing system is having MBARW Beta issues but each computer is unique.  Problems that seem "the same" frequently are not.

The same is true for solutions.  Solutions may often need to be individualized for your unique testing system.

It is less confusing for everyone if a "One Member Per Topic" policy is adhered to instead of posting to the topic of another member.

Development Team Members, Staffers, and Helpers will be able to more easily provide both you and the OP/Topic Starter, with individualized assistance.

Please start a NEW, and SEPARATE topic by left-clicking this >>Start New Topic<< link now.

Thank you always for your patience and understanding.

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Hello 1PW penguin,

As I have stated in my update I already followed your usual recommendations you stated again above AND THEY DID NOT WORK. Even after an uninstall and clean install following EACH OF YOUR STEPS protection is still stopped and can't be enabled.

So again - any other recommendations?

Thank you.

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Hello lilmerlin:

This is certainly one of the first times a clean install has not corrected a stopped protection issue.  If indeed a second clean install was unsuccessful, please create the following zipped archives for MBARW developer team analysis:

Create a .zip archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
Create another .zip archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the above zipped archives to your next reply.  Based on those archives, additional suggestions will likely result.  Thank you again.

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18 hours ago, lilmerlin said:

Hello 1PW penguin,

As I have stated in my update I already followed your usual recommendations you stated again above AND THEY DID NOT WORK. Even after an uninstall and clean install following EACH OF YOUR STEPS protection is still stopped and can't be enabled.

So again - any other recommendations?

Thank you.

I had the same problem, I had to disable the antivirus protection Avira (for the protection of real-time registry) and reinstalled MBARW and then it worked.
Obviously I do not know if this only applies in my case.

Best wishes

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