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Fake take support on screen

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Probable scam -  Firesafetoday.com?


This thing pops up occasionally: Firesafetoday.com

It has Microsoft logo but it looks and sounds like a scam to me. Does anyone know anything about it? I don’t see it in any lists I’ve found so far e.g.https://malwaretips.com/blogs/remove-tech-support-scam-popups/



Edited by Maurice Naggar
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This is another variety of fake tech support.  You should be able to deal with the tab window on the web browser.


You can still press the Windows-key on keyboard to get the Windows menu.
You can use a variety of Windows Keyboard shortcuts to get around to other choices for remedy.

Use  Windows’ Task Manager. Click the start button and type:
and then press Enter.
In the processes tab, find the process for whichever browser is the 'victim':



 MicrosoftEdge.exe, MicrosoftEdgeCP.exe 

and then click _End Process_ or _Terminate_.

Another way:  with the rogue showing in the foreground.    Use CTRL +W key presses to close the rogue tab.


open a new tab on the browser by pressing CTRL+T   and then go back to the rogue and click the X control up on top of the rogue tab window.


Press and hold *ALT*-key on keyboard and then tap the *F4* function key a to get the foreground windows closed and done away with.  ( repeat use of ALT + F4 sequence).

The "call-this-telephone"  message is a fake one.  It is a scam trying to lure you into handing over money.   ( there are many variations of this type of message.)
That is a *scareware*.  certainly if it mentions Microsoft or "some technical support expert"  or to "call" some telephone number !
Close the window and Reset the web browser.

Which one of the web browsers is this on ?   Reset the browser and make real sure it does not re-open same page as last session.
Please try to reset your browser settings and see if that helps -

These are the ways - the HOW TO pages - for the 3 most popular web browsers.  Just click each link to see the specific advice for it.
You would want to put back your own choice for Start page / Home page /  and also for Search engine preference.
Just click the link to the browser you have installed.   

If you have more than one, then do one at a time.

Please try to reset your browser settings and see if that helps -

"Internet Explorer in Windows"

"Google Chrome browser"

First, do a refresh for Firefox.  
Then set your own choices for search engine, and start & home page, etc.

For EDGE browser in Windows 10 :
Edge browser is set by default to "restart on the same page as it was on the last time".  So, now you need to set it to your own choice.
Either a blank page or a specific website of your own choice.   You could make it *bing.com*  as one safe example.

Please do try to Reset the Edge browser to defaults, with these tips.

In Microsoft edge
Click the three dots *...* (top right hand corner under the X sign)

Click *settings*
Change - Open new tabs with
*Top sites*
Arrow V down and Select - *A blank page*   ( *or make some other selection that is right for you* ).

This type of message is a scam.
Avoid tech support scams:
This video features info from Microsoft and appears to be also sponsored by AARP.  Well done and easy to understand.
This is "the link"

"see our Tech Support Scams – Help & Resource Page"

Plus these as well.
"Hacking your head: How cyber criminals use social engineering"



Please my post online:    https://forums.malwarebytes.org/topic/183070-fake-tech-support-scams/

Let me know how you do.  Let me know if this has helped.

Our software does not pre-filter or pre-scan   the contents of a particular webpage that is visited.

We have a free version Malwarebytes Anti-Exploit (MBAE) that protects against exploit attacks in your browsers and Java, and a paid version that also protects additional applications such as MS Office.

I would recommend you install the Anti-Exploit in free use mode.

P.S.  After clearing out the web browser, you can do a Threat Scan with our program, plus one with the resident antivirus too.
You should find that there is no real "infection".    That all is a scam window in a web browser.  Do not believe all that you see from a unknown source that is "shown" in a web browser !!!

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  • 4 weeks later...
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