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FixMyPC (PUP classification)


Ian2016
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Hello Sirs,

Previously I reported the same false positive here 

Having considered your points, we made several changes to our products to get whitelisted from the PUP category. Please consider our answers to your arguments and assist us in whitelisting.

1. Bundling. We may offer one additional product (our own product, not a third party one) as a bundle that is tailored to work together to ensure maximum synergy for keeping PC in a good condition. Also, in your criteria you mention containing malicious bundling, which is not our case as well.  
 
2. No free time limited trial. Scanning is the only free functionality, but we don't find this practice unfair since we provide 30 day money back guarantee if a customer didn't like the product for any reason. As for automatically opening payment page, we have decided to give it up and in the newest builds there is no such thing. 
 
3. Alarmist detections.  Even a brand-new computer may have a number of issues because of the OS and new software installation (leftover temporary files, registry entries that were supposed to be deleted after program install or problems caused by outdated drivers that may come with devices or with pre-installed hardware). But the number of issues found on a brand-new PC is usually much smaller than what could be found on a 1-year old computer that hasn’t been maintained.
Our software  detects issues and automatically ranks them according to the probability of negative impact on PC performance. The automatic ranking algorithms are based on extensive analysis, but there is always a possibility that the same issue may receive a different ranking on a specific PC or from a particular person. Our software provides the option to review all detected items and form your own opinion of the severity of each issue.
 
The similar results are always given our competitor's product, Norton Utilities, which is not flagged by you as PUP.  
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4. As for the unsolicited nag, we have decided to give it up and in the newest builds there is no such thing.
 
5. MyWot. Our bad rating has occurred due to a competitors attack in the beginning of development if our brand. As you probably know, once your rating has been red on mywot, other evaluates also rate the site red, regardless of the fact whether they have had experience with our products or not, because being compliant with the crowd gives them more credibility as assessors. You can find more about mywot bias at  http://dukeo.com/mywot-web-of-trust-review/
Anyway, now we are taking all measures to get us whitelisted in mywot, reporting fake reviews and asking the whole community for the re-evaluation. 
 
On the basis of the above information we would like to kindly ask you to stop flagging us as PUP.

  

Edited by Fatdcuk
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Hi Ian2016 and welcome back to the Malwarebytes support forums :)

I have revisted your website and collected the currently distributed installer for FixMyPC and loaded up for re-assessment and to verify what you have conveyed has changed.

 

#1 Bundling

On running the installer i am presented with your install window which includes your additional software prechecked for install as before and occupying a single non prominent line in the UI.

It is your prerogative to include additional software but including additional software is bundling(especially when prechecked for install and the additional install is not given as equal prominence in that install window as the initial intended install. A lot of users would unwittingly install the extra software although they would not have  knowingly solicited it.

Bundler.jpg

 

Quote

1. Bundling. We may offer one additional product (our own product, not a third party one) as a bundle that is tailored to work together to ensure maximum synergy for keeping PC in a good condition. Also, in your criteria you mention containing malicious bundling, which is not our case as well.  

After declining your additional software and accepting the initial downloaded software then i am presented with this window offering a 3rd party application.

Bundler1.jpg

After declining that 3rd party offer i am then given yet another offer 3rd party offer.

Bundler2.jpg

 

Alarmist detections

Our original observations in the linked original topic still stand that detections are reported in an alarmist fashion.

Red font with the use of the word "severe" would make a user perceive something as being super bad for their computer when in fact in my case those detections are not.

severe.jpg

 

severe2.jpg

 

We are glad you bring Nortons equivilent software as a comparitive example as you will see they are not using red font or using the word "severe" in reporting their findings on a computer.Their reporting of detections is considered to be a lot less alarmist because of that.

Based on a compound of reasons listed either in the original review that were not changed and now the additional 3rd party software bundling we will continue to detect this Fix-my-PC as PUP software.

Please see our official listing criteria here and how to appeal if you disagree with our continued reasons for listing your software.

https://www.malwarebytes.org/pup/

If you are willing to address the above reasons for listing we would be happy to re-evaluate the software at such a time.

 

 

Edited by screen317
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