Jump to content

Unable to update from MBAM Server - logs attached


Recommended Posts

Hello and :welcome:, @ScottOr:

Sorry to hear about the updating issues and thanks for the logs.

At first glance, they suggest that you recently upgraded to the current version of MBAM, but that it was an "on-top" upgrade (as your MBAM protection logs go back to April 2015, likely the last time you performed a new/fresh/clean install or upgrade).  They also show that you are running an older version of KIS (2015) -- the current version is 16.0.1.445 (c).

It would be a good idea to cleanly upgrade KIS to the current version (upgrades are free during your valid license period), and then to cleanly reinstall MBAM.  It's not the fastest way to resolve your issue, but it may be the "best practices", cleanest way to approach it.

You may be able to get by with a "clean" reinstall of MBAM and mutual trust settings between MBAM and KIS 2015 (see step 7 below).
However, KIS 2015 is in limited support now, and KIS 2016 is the current version.

So, as a longtime KIS and MBAM user, if rebooting the computer does not resolve your issue, here's what I suggest -- I have amended a bit to suit your specific situation the basic steps explained HERE:

  1. First, download the current KIS 2016 installer from here, but do not run it yet: http://www.kaspersky.com/downloads/internet-security
    1. NOTE: You may be offered KIS 16.0.0.614(d), rather than 16.0.1.445(c), but that's OK. KL has temporarily reverted to the MR0 version in the past few weeks.
    2. Either way, 16 MR0 is still more current and fully supported than KIS 2015, which is in limited support.
    3. EDIT: IF you want to upgrade to MR1 (16.0.1.445), rather than MR0 (16.0.0.614), please see HERE, which includes a download link for the installer.
  2. Next, make sure you have your MBAM license info handy and then temporarily uninstall MBAM by running the mbam-clean removal tool from here, rebooting when prompted: xxxx link removed xxxx
  3. Next, uninstall KIS from the Windows control panel, making sure to reboot when prompted.  (Best practices advise the following before the uninstall, in order to ensure complete removal: from the GUI > "settings" > "additional" > disable "self defense" and from the system tray icon, "exit" the program.)
    1. You can choose to keep activation data during the uninstall, but I would make sure to have the info handy before you uninstall, just in case.
  4. After rebooting, run the KIS 2016 installer, update it, activate it with your KIS activation code and then reboot again to set all the updates. 
  5. Once KIS 2016 is installed and configured, you may download the MBAM installer from here: http://downloads.malwarebytes.org/file/mbam/
  6. Before running the MBAM installer, temporarily "pause protection" in KIS from the system tray icon, and then run the MBAM installer.
    1. EDIT: If you are offered the Trial version during the setup wizard, you may opt-out, if you wish.
  7. Once MBAM is installed and KIS has been enabled, you may wish to set mutual "trust settings/exclusions" between MBAM and KIS - Please let us know if you need help with this step.

That process will get you both updated to the current version of KIS AND a clean reinstall of MBAM -- it ought to resolve your issue.

Please post back and let us know how it goes, and/or if you need more help.

Thanks,

 

 

Post updated [02/12/2021 - AdvancedSetup]

The following MBST tool should be used to perform a clean removal and reinstall

https://support.malwarebytes.com/hc/en-us/articles/360039023473-Uninstall-and-reinstall-using-the-Malwarebytes-Support-Tool

 

Edited by AdvancedSetup
updated information
Link to post
Share on other sites

Hi:

That sounds like a plan.

Please post back and let us know how it goes.

{As I mentioned, a "clean" reinstall of MBAM + mutual trust settings between MBAM and KIS would likely resolve your issue.  However, as you are running an older version of KIS, it probably makes sense to cleanly upgrade to the current version, while you're at it.}

Cheers,

Link to post
Share on other sites

Hi Dale,


The re-install of the newer KIS and MBAM seemed to do the trick. Thank you for helping to sort this out!

I would like to set mutual trust between the two applications - any help there would be most appreciated.

Regards,

--Scott

 

 

Link to post
Share on other sites

Hi:

Well done!  I'm glad that got you back in business.

MBvdEhS.gif

The screenshot below shows how to add the KL folder to the MBAM exclusions.
And the MBAM files to exclude in KIS are listed below.
There is a KB article about it here.

-------------------

Please exclude the following files from your Antivirus Software for your version of Windows:


For 32-bit versions of Windows XP, Windows Vista, Windows 7 & Windows 8 & Windows 10:

  • C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamresearch.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe


 
For 64-bit versions of Windows Vista, Windows 7 & Windows 8 & Windows 10:

  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamresearch.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware \mbamscheduler.exe


Note: If you are using a software firewall besides the built in Windows Firewall, you'll need to exclude MBAM.EXE, MBAMSERVICE.EXE and MBAMRESEARCH.EXE from it, as well.
 
Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

 


 

221-Exclusions-2016-03-31_6-14-39.png

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.