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i am trying to fix a problem with a computer. some page popped up and locked the browser and had a call number to supposedly fix the problem (i understand its a scam). someone called this number and the person gained access to the computer (literally controled it). i believe a program called my pc optimizer was installed. i used malewarebytes which deleted a bunch of stuff. i see the program was still in the start menu (i deleted this folder) and removed from list. i see its also in the remove programs list but when i try to uninstall their is a popup saying the feature you are trying to use is on a network resource that is unavailable etc. when that is closed a different popup says the installation source for this product is not available. verify that the source exists and that you can access it. the program doesnt get removed.

 

could use help to this and any other problems this scam may have caused thanks.

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Hello and :welcome:
If you've not already done so please start here and post back the 2 log files FRST.txt and Addition.txt

P2P/Piracy Warning:
 

Quote
If you're using Peer 2 Peer software such as
uTorrent, BitTorrent
or similar you must either fully uninstall them or completely disable them from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
 
If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on
.

 


Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.

  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
  • Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive
  • Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you.
  • The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue.
  • When we are done, I'll give you instructions on how to cleanup all the tools and logs
  • Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
  • Your topic will be closed if you haven't replied within 3 days
  • (If I have not responded within 24 hours, please send me a Private Message as a reminder)

 


Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

 

 

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FIRST >>>>

Open notepad by pressing the Windows Key + R key, typing notepad in the Run box and pressing Enter.  Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txt


Start
CreateRestorePoint:
CloseProcesses:
AppInit_DLLs: prio.dll => No File
AppInit_DLLs-x32: prio32.dll => No File
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\MyPCOptimizer.exe.lnk [2016-05-05]
ShortcutTarget: MyPCOptimizer.exe.lnk -> C:\Windows\Installer\{A12BC961-A17E-4400-89E3-7939E082D827}\NewShortcut1_7F39691D8505445E8FA65564FFE737AE.exe (No File)
GroupPolicyUsers\S-1-5-21-494197295-2374972667-3167724492-1002\User: Restriction <======= ATTENTION
GroupPolicyUsers\S-1-5-21-494197295-2374972667-3167724492-1001\User: Restriction <======= ATTENTION
GroupPolicyScripts: Restriction <======= ATTENTION
GroupPolicyScripts-x32: Restriction <======= ATTENTION
C:\Windows\Installer\{A12BC961-A17E-4400-89E3-7939E082D827}
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
SearchScopes: HKLM -> DefaultScope {B7971660-A1CE-4FDD-B9E0-2C37D77AFB0B} URL =
SearchScopes: HKLM-x32 -> DefaultScope {67C334C0-408D-4E6D-B5A7-0ADD6AFFA252} URL =
FF Plugin-x32: @pandonetworks.com/PandoWebPlugin -> C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll [No File]
C:\Program Files (x86)\Pando Networks
FF HKLM-x32\...\Firefox\Extensions: [{ABDE892B-13A8-4d1b-88E6-365A6E755758}] - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Firefox\Ext => not found
CHR Extension: (Google Drive) - C:\Users\User 2\AppData\Local\Google\Chrome\User Data\Profile 2\Extensions\apdfllckaahabafndbhieahigkjlhalf [2015-10-21]
CHR Extension: (Google Search) - C:\Users\User 2\AppData\Local\Google\Chrome\User Data\Profile 2\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2015-10-26]
CHR Extension: (Chrome Web Store Payments) - C:\Users\User 2\AppData\Local\Google\Chrome\User Data\Profile 2\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-04-02]
CHR HKLM-x32\...\Chrome\Extension: [bpegkgagfojjbcpkihigfmkojdmmimdf] - <no Path/update_url>
CHR HKLM-x32\...\Chrome\Extension: [ehgldbbpchgpcfagfpfjgoomddhccfgh] - <no Path/update_url>
CHR HKLM-x32\...\Chrome\Extension: [fpjhpilgfkegggofbacceaojdilnnpii] - C:\Users\Admin\AppData\Local\Temp\ccex.crx <not found>
S3 catchme; \??\C:\ComboFix\catchme.sys [X]
S3 NLNdisMP; system32\DRIVERS\nlndis.sys [X]
S3 NLNdisPT; system32\DRIVERS\nlndis.sys [X]
S3 RimUsb; System32\Drivers\RimUsb_AMD64.sys [X]
S3 WinRing0_1_2_0; \??\C:\Program Files (x86)\Razer\Razer Game Booster\Driver\WinRing0x64.sys [X]
C:\ComboFix\catchme.sys
C:\Windows\system32\DRIVERS\nlndis.sys
C:\Windows\system32\DRIVERS\nlndis.sys
C:\Windows\System32\Drivers\RimUsb_AMD64.sys
C:\Program Files (x86)\Razer\Razer Game Booster\Driver\WinRing0x64.sys
2016-05-05 10:09 - 2016-05-05 10:09 - 00000000 ____D C:\Program Files (x86)\WinPCOptimizer
2016-05-05 10:07 - 2016-05-05 10:08 - 07099624 _____ (My PC Optimizer) C:\Users\Admin\Downloads\mypcoptimizer (2).exe
2016-05-05 10:06 - 2016-05-05 10:06 - 07099624 _____ (My PC Optimizer) C:\Users\Admin\Downloads\mypcoptimizer (1).exe
2016-05-05 10:05 - 2016-05-05 10:06 - 07099624 _____ (My PC Optimizer) C:\Users\Admin\Downloads\mypcoptimizer.exe
C:\Users\Admin\AppData\Local\temp\jre-7u67-windows-i586-iftw.exe
C:\Users\Kiana\AppData\Local\temp\BuenoSearchTB.exe
C:\Users\Kiana\AppData\Local\temp\DseShExt-x64.dll
C:\Users\Kiana\AppData\Local\temp\DseShExt-x86.dll
C:\Users\Kiana\AppData\Local\temp\FreemakeVideoDownloader_3.7.0.1.exe
C:\Users\Kiana\AppData\Local\temp\lowproc.exe
C:\Users\Kiana\AppData\Local\temp\SCC.dll
C:\Users\Kiana\AppData\Local\temp\SDShelEx-win32.dll
C:\Users\Kiana\AppData\Local\temp\SDShelEx-x64.dll
C:\Users\Kiana\AppData\Local\temp\SkypeSetup.exe
C:\Users\Kiana\AppData\Local\temp\stubhelper.dll
C:\Users\User\AppData\Local\temp\ANPDApi.dll
C:\Users\User\AppData\Local\temp\jre-7u45-windows-i586-iftw.exe
C:\Users\User\AppData\Local\temp\jre-7u51-windows-i586-iftw.exe
C:\Users\User\AppData\Local\temp\jre-7u55-windows-i586-iftw.exe
C:\Users\User\AppData\Local\temp\Quarantine.exe
C:\Users\User 2\AppData\Local\temp\13-9-legacy_vista_win7_64_dd_ccc_whql.exe
C:\Users\User 2\AppData\Local\temp\AcDeltree.exe
C:\Users\User 2\AppData\Local\temp\AutoDetectUtilApp.exe
C:\Users\User 2\AppData\Local\temp\jre-7u71-windows-i586-iftw.exe
C:\Users\User 2\AppData\Local\temp\npp.6.7.4.Installer.exe
C:\Users\User 2\AppData\Local\temp\npp.6.7.5.Installer.exe
C:\Users\User 2\AppData\Local\temp\npp.6.7.8.2.Installer.exe
C:\Users\User 2\AppData\Local\temp\npp.6.7.9.2.Installer.exe
C:\Users\User 2\AppData\Local\temp\npp.6.8.1.Installer.exe
C:\Users\User 2\AppData\Local\temp\npp.6.8.3.Installer.exe
C:\Users\User 2\AppData\Local\temp\npp.6.8.6.Installer.exe
C:\Users\User 2\AppData\Local\temp\npp.6.8.8.Installer.exe
C:\Users\User 2\AppData\Local\temp\paint.net.4.0.5.install.exe
C:\Users\User 2\AppData\Local\temp\paint.net.4.0.9.install.exe
C:\Users\User 2\AppData\Local\temp\rtn_tri-.dll
C:\Users\User 2\AppData\Local\temp\utils.dll
C:\Users\User 2\AppData\Local\temp\xmlUpdater.exe
Task: {053B19FB-2931-47D4-92C6-6E26DBB7C17D} - \globalUpdateUpdateTaskMachineUA -> No File <==== ATTENTION
Task: {0C483195-5FAB-4D03-876F-73878FB4E0DB} - System32\Tasks\{CC60EF60-1BFF-4447-AA7A-D82E255A1619} => Chrome.exe hxxp://www.skype.com/go/downloading?source=lightinstaller&amp;ver=5.9.0.114&amp;LastError=-3
Task: {2939426E-B896-4B4C-A32D-A7A708F5124C} - System32\Tasks\{373E74EF-0D28-409E-8139-30682C1BD488} => Chrome.exe hxxp://ui.skype.com/ui/0/5.10.0.116.259/en/abandoninstall?source=lightinstaller&amp;page=tsInstall
Task: {56AC0DB5-86CC-4160-8FD5-D4A0DF12475B} - System32\Tasks\{B7348A40-429F-4F73-BD49-87F9D36AF49F} => pcalua.exe -a C:\Users\Kiana\Desktop\shoutcast-dsp-1-9-0-windows.exe -d C:\Users\Kiana\Desktop
Task: {8F12820B-FBD1-45C0-8F45-3EEED9FD891B} - System32\Tasks\{A8AD2E9D-FB50-48A3-8315-2BA3D9F7312B} => pcalua.exe -a "C:\Users\Kiana\AppData\Roaming\NCH Software\Program Files\VideoPad\uninst.exe"
Task: {B3E3E1AB-00D3-4872-BE6D-7D9FC07060EE} - \globalUpdateUpdateTaskMachineCore -> No File <==== ATTENTION
Task: {BD7AB999-F56E-422B-848F-883BF86A8E2A} - System32\Tasks\{6A7A4E16-1A6F-417F-BD2D-A9954C15373C} => pcalua.exe -a C:\Users\Kiana\Desktop\shoutcast-dsp-1-9-0-windows[1].exe -d C:\Users\Kiana\Desktop
Task: {EF7B9576-B8D3-4EF1-9492-73554E268604} - System32\Tasks\{A4790AE7-02B6-45F6-9C72-EB8783BFC7B8} => Chrome.exe hxxp://www.skype.com/go/downloading?source=lightinstaller&amp;ver=5.9.0.114&amp;LastError=0
Task: {F63029A8-C7F0-485B-9266-0F63AEDD762A} - \PaintTool SAI -> No File <==== ATTENTION
cmd: ipconfig /flushdns
cmd: netsh advfirewall reset
cmd: netsh advfirewall set allprofiles state on
Reg: Reg Delete "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F
Reg: Reg Add "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
CMD: bitsadmin /reset /allusers
RemoveProxy:
EmptyTemp:
Reboot:
end

NOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Start FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the Fix button just once and wait.

Press%20the%20FIX%20button_zpsdd5zi3mt.p

If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.


SECOND >>>>

Junkware Removal Tool
Please download JRT from here to your desktop.

Note: Temporarily disable/shut down your protection software now to avoid potential conflicts, how to do so can be read here.

Double click the JRT.exe file to run the application.

The application will open an Command Prompt window and run from there (this is normal for this program, so not to be alarmed).

When it is asked, press any key to allow the program to continue / run.

This will create a log on the desktop; please copy and paste the JRT.txt log text in your next post.

Note: After the log file is created, please enable your protection software / reboot your system and verify your protection software is enabled.


LAST >>>>

AdwCleaner by Xplode

Download AdwCleaner from here or from here. Save the file to the desktop.

NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.

Close all open windows and browsers.
[ul]
Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner.
You will see the following console:
AdwCleaner_v5016_zpsf8ln0fea.png

Click the Scan button and wait for the scan to finish.

After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Waiting for action. Please uncheck elements you don't want to remove.

Click the Clean button.

Everything checked will be deleted.

When the program has finished cleaning a report appears.

Once done it will ask to reboot, allow this
adwcleaner_delete_restart.jpg

On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[C0].txt
[/ul]

Optional:
NOTE: If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

Thanks for the logs.  Let's get started ....

 

 

 

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Please start a scan with Malwarebytes' Anti-Malware.


When the main screen opens, if the database is out of date, you can click on the Fix Now banner or the Update Now link
Main%20Screen_zpsnnwza0ky.png

Once updated, please select Settings > Detection and Protection. Please ensure that "Scan for Rootkits" is selected along with Non-Malware Protection PUP and PUM are set to "Treat detections as malware"
Detection%20Settings_zpsaviydqil.png

Once the program has loaded, updated and the Settings are correct, select "Scan Now >>" to start the scan (from the Main Screen).
Main%20Screen_zpsnnwza0ky.png

The scan may take some time to finish, so please be patient.

If any malware is found, you will be presented with a screen like the one below.
mbam21-removeselected_zpsg83p7wis.jpg

If any malware is found, make sure that everything is checked, and click Remove Selected.
When the scan is complete, click View detailed log >> to view the results.
The report screen will open.
At the bottom click on Export and select as txt file, save the file to your desktop and click OK.  When the export is complete, select OPEN.
The log file will be opened in your default text file viewer (usually Notepad); select the whole text (Ctrl + A) and copy (Ctrl + c) it to paste here in a reply.

 

 

 

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Download the attached fixlist.txt file and save it to the Desktop.

NOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 by right clicking on the FRST64.exe file, selecting "Run as Administrator..".  The User Account Control may open up; if it does, select Yes to continue to let FRST open and load.  

The tool will check for an updated version of itself every time it loads; please allow it to do this and the program will either inform you it is downloading an updated copy (and to wait until it is safe to continue) or show that it is ready to use (meaning there is no update found) and you can continue on.  Press the Fix button just once and wait.  The tool will create a restore point, process the script and ask for a restart of your system.

Press%20the%20FIX%20button_zpsdd5zi3mt.p

If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.

When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post the log in your next reply.

 

Fixlist.txt

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My PC Optimizer is still in installed list?  (The program and files have been deleted but this is still there?)

If you try and uninstall it from the Uninstall a Program or the Program and Features section, what happens?  If the uninstall asks do you want to remove this from the Installed Program list, answer Yes.

 

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"(The program and files have been deleted but this is still there?)" i'm not sure what is deleted or not, i just tried to follow the instructions in this discussion but it's still in the list where you can remove programs. What happens if you try to remove it is the same as before.

"i see its also in the remove programs list but when i try to uninstall their is a popup saying the feature you are trying to use is on a network resource that is unavailable etc. when that is closed a different popup says the installation source for this product is not available. verify that the source exists and that you can access it. the program doesnt get removed."

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  • Right click on FRST64.exe on your desktop and select "Run as Administrator..." When the tool opens click Yes to disclaimer.
  • Type MyPCOptimizer into the Search Box.
  • Press the Search Registry button.
  • It will produce a log called search.txt in the same directory the tool is run from.
  • Please copy and paste log back here.  Or if this is large log file, use the 'Drag files here to attach or choose files ...' to attach the file to the reply post.
     

 

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  • 3 weeks later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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