andreseng Posted May 3, 2016 ID:1037812 Share Posted May 3, 2016 Today I am getting "The Beta Period Has Expired" on the anti-ransomware console. Upon clicking the "Get Details" button I am brought to this forum where there is no obvious communication. Could you please advise as to the status of this product. I find it unfair to participate in a Beta and then BOOM get turned off with no available option whether that's free or paid. Link to post Share on other sites More sharing options...
Staff tetonbob Posted May 3, 2016 Staff ID:1037813 Share Posted May 3, 2016 Hi andreseng. Can you please provide the following log? C:\ProgramData\Malwarebytes\MBAMService\logs\MBAMService.log Link to post Share on other sites More sharing options...
andreseng Posted May 3, 2016 Author ID:1037814 Share Posted May 3, 2016 Guess I should calm down. Sorry, my bad. File attached. Thanks. MBAMSERVICE.LOG Link to post Share on other sites More sharing options...
Staff tetonbob Posted May 3, 2016 Staff ID:1037818 Share Posted May 3, 2016 Hi andreseng. Thanks for the log. Are you still seeing this issue? We recently retired the built-in license for the Beta 5 builds. Beta 6, build 416, was released some time ago and we want everyone on Beta 6. The logs suggest your program version is 0.9.15.416, is that correct? And you are still seeing an expired message with this build? Can you provide a screenshot of the Dashboard in the currently installed program please? Link to post Share on other sites More sharing options...
andreseng Posted May 3, 2016 Author ID:1037819 Share Posted May 3, 2016 Link to post Share on other sites More sharing options...
Staff tetonbob Posted May 3, 2016 Staff ID:1037822 Share Posted May 3, 2016 Thank you. We'll need to do some investigation. In the meantime, can you provide these folders as zipped archives please? C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware C:\ProgramData\Malwarebytes\MBAMService Link to post Share on other sites More sharing options...
andreseng Posted May 3, 2016 Author ID:1037823 Share Posted May 3, 2016 Files Attached. Thanks. Malwarebytes Anti-Ransomware.zip MBAMService.zip Link to post Share on other sites More sharing options...
Staff tetonbob Posted May 3, 2016 Staff ID:1037825 Share Posted May 3, 2016 Thanks. One more request. Can you zip and attach this file please? C:\Program Files\Malwarebytes\Anti-Ransomware\ServiceConfig.json Thanks! Link to post Share on other sites More sharing options...
andreseng Posted May 3, 2016 Author ID:1037826 Share Posted May 3, 2016 You got it. ServiceConfig.zip Link to post Share on other sites More sharing options...
Staff tetonbob Posted May 3, 2016 Staff ID:1037828 Share Posted May 3, 2016 Great. Thanks for providing all that data. Beta 6 (build 0.9.15.416) should not be terminating the Beta period. It looks like your installation has not been able to communicate correctly with our servers and obtain the new Beta 6 key. I would suggest that you uninstall the existing program, and then download it again and install it fresh. Download link (beta6 - build 0.9.15.416) https://malwarebytes.box.com/s/ivtutyle35gm7lfuk0cjt2tut4r2in0v Link to post Share on other sites More sharing options...
andreseng Posted May 3, 2016 Author ID:1037831 Share Posted May 3, 2016 Uninstalled, downloaded, installed fresh... Link to post Share on other sites More sharing options...
Staff tetonbob Posted May 3, 2016 Staff ID:1037832 Share Posted May 3, 2016 Thanks. Can you provide the latest MBAMService.log please? Link to post Share on other sites More sharing options...
andreseng Posted May 3, 2016 Author ID:1037833 Share Posted May 3, 2016 As requested MBAMSERVICE.LOG Link to post Share on other sites More sharing options...
Staff tetonbob Posted May 3, 2016 Staff ID:1037839 Share Posted May 3, 2016 Thank you. If you restart the system, and reinstall once more, does the license activate? If not, can you provide this folder again as an archive? C:\ProgramData\Malwarebytes\MBAMService Link to post Share on other sites More sharing options...
andreseng Posted May 3, 2016 Author ID:1037841 Share Posted May 3, 2016 Uninstalled. Shutdown. Restarted. Installed Fresh. MBAMService.zip Link to post Share on other sites More sharing options...
Staff tetonbob Posted May 3, 2016 Staff ID:1037849 Share Posted May 3, 2016 It looks like the MBARW client is unable to contact our servers. I'd like to run a tool to help with diagnostics. Please download Farbar Recovery Scan Tool (FRST) and save it to your desktop. Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. For 32-bit (x86) editions of Windows: >> http://download.bleepingcomputer.com/farbar/FRST.exe For 64-bit (x64) editions of Windows: >> http://download.bleepingcomputer.com/farbar/FRST64.exe Double-click on FRST to run it. When the tool opens click Yes to disclaimer. Leave all settings as they are. Press the Scan button. When the scan is done, it will save the reports to the same location as “FRST” (if you had saved “FRST” on your desktop, then the reports will be saved on the desktop). Please attach FRST.txt to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. Link to post Share on other sites More sharing options...
andreseng Posted May 3, 2016 Author ID:1037858 Share Posted May 3, 2016 As requested FRST.txt Link to post Share on other sites More sharing options...
Staff tetonbob Posted May 3, 2016 Staff ID:1037859 Share Posted May 3, 2016 Thank you. I'll need some time to review these logs. Link to post Share on other sites More sharing options...
andreseng Posted May 4, 2016 Author ID:1038004 Share Posted May 4, 2016 Bob- Per our discussion I added exclusions to the DPI-SSL of my SonicWall firewall for the Malewarebytes servers. This has solved the issue. Thank you for all your help! Link to post Share on other sites More sharing options...
Staff tetonbob Posted May 4, 2016 Staff ID:1038028 Share Posted May 4, 2016 Excellent! Thanks for your patience, andreseng. I'm happy to have helped Link to post Share on other sites More sharing options...
Mallardsnest Posted May 13, 2016 ID:1039680 Share Posted May 13, 2016 Hi, I just wanted to join in with an alternate fix. I had the same problem. I temporarily turned off my firewall protection, then I was able to install the updated version of the program. Then I turned the firewall back on. So far so good Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now