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Hi,

 

Using the program and 2 systems (Thank you) and have problems with both systems sometimes not loading the correct profile, instead a Temporary Profile is generated.  One system is Windows 7 Professional 64 Bit and the other Windows 7 32 bit.

Reading through the Forum, I can only add that both systems are using Avira Anti-Virus Pro.  This occurs 'about' every other time.  The systems are on a small personal network, but are not in a domain.

Attached are files from the 64 bit system.  I will add the same files from the 32 bit system shortly in another post.

Malwarebytes Anti-Ransomware.zip

MBAMSERVICE.zip

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Hello CeeJay and :welcome:

The following is meant only for the Windows 7 SP1 32-bit system:

Rather than a simple re-install of MBARW Beta6, and even if a clean install has already been done, please consider a clean install of MBARW Beta6:

1. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel.
2. If MBARW Beta was uninstalled successfully, the following sub-directories will have been deleted from a typical Windows 7SP1 x64 system:

               Note: Please check in the 32-bit equivalents of the following sub-directories.

                         C:\Program Files\Malwarebytes\
                         C:\ProgramData\Malwarebytes Anti-Ransomware\
                         C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually.  If necessary, any remaining/uninstalled directory must be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the MBARW Introduction topic.
6. Right-click the saved MBARW_Setup.exe file and left-click RunAsAdmin.jpg  Run as administrator from the context menu and continue.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.  Thank you for beta testing MBARW and your valued feedback.

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Hi,

Thank you for your quick response.

Carried out instructions exactly as shown above.  The only part left after the Windows uninstall was the folder:
C:\ProgramData\Malwarebytes Anti-Ransomware\

Reinstalled using Run as Administrator and it found a 'false positive' wpxsvc.exe (part of Prey) - files attached.

What do I need to do to the 64 bit system to stop the temporary profile keep happening?  Same as above?

Malwarebytes Anti-Ransomware.zip

MBAMSERVICE.zip

wpxsvc.zip

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Hello CeeJay:

32-bit Windows 7 SP1 system: The MBARW Beta development team closely monitors this sub-forum and are working on a solution for the issue your system experienced.

For the 64-bit system, please consider a clean install of MBARW Beta6:

1. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel.
2. If MBARW Beta was uninstalled successfully, the following sub-directories will have been deleted from a typical Windows 7SP1 x64 system:

                         C:\Program Files\Malwarebytes\
                         C:\ProgramData\Malwarebytes Anti-Ransomware\
                         C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually.  If necessary, any remaining/uninstalled directory must be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the MBARW Introduction topic.
6. Right-click the saved MBARW_Setup.exe file and left-click RunAsAdmin.jpg  Run as administrator from the context menu and continue.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.  Thank you for beta testing MBARW and your valued feedback.

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